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Htc one x - new - "mobile network unavailable because it is disconnected"

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Htc one x - new - "mobile network unavailable because it is disconnected"

New phone will not let me access Internet outside of wifi. Any advice?
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Message 1 of 9
Employee

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

Enable data on your day device. Typically under settings, more, data
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
Professor

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

Just go into an AT&T store if you can't figure it out yourself.  They may have incorrectly provisioned your account for data, or a problem with the SIM card.

Message 3 of 9

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

Sound like an easy thing to fix. Call them.

 

I wouldn't worry.

Message 4 of 9
Contributor

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

This is a problem that has been occuring alot. I too, have the same problem and so do many people who own the one x and are connected to O2. The only difference is that they have it fixed. http://community.o2.co.uk/t5/HTC/HTC-One-X-Manual-APN-Settings-Solution-Found/td-p/225729 

Does anyone here know how to adapt this solution so that it can work for att users?

Message 5 of 9
Contributor

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

Having same problem can anyone help.....please
Message 6 of 9
Professor

Re: Htc one x - new - "mobile network unavailable because it is disconnected"


MissEm32 wrote:
Having same problem can anyone help.....please

Go to an AT&T store or call customer support (611 on your AT&T phone).  Its likely your account was not provisioned correctly for the APN settings on the phone.  For instance, if you just swapped the SIM from another phone into the One X, or if you didn't add LTE to your account (no charge), or they didn't add LTE to your account properly.

 

Message 7 of 9

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

A possible fix...."Settings" --> "Mobile data" --> "Access point names" --> Access the "Menu" --> "Reset to default". 

 

MY ISSUE: "Disconnected because service is unavailable" within the "Mobile data" field.  I would have to reset my phone on a daily basis because I would loose 4G LTE data. 

 

I contacted HTC and they told me that I would have to perform a factory reset in order to resolve the issue, this was not a definite fix. 

 

I had contacted AT&T and I was always provisioned for data.  I swapped SIM Cards, this did not make a difference.  Resetting the access point names seems to have resolved the issue.    

Message 8 of 9
Contributor

Re: Htc one x - new - "mobile network unavailable because it is disconnected"

This sequence worked for me.

Message 9 of 9
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