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How to update my Galaxy S6 Active

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How to update my Galaxy S6 Active

Goodnight Att forums.

I bought a Samsung Galaxy S6 Active unlocked version, i am using it in Colombia, my question is how can i update my cellphone? the actual version is 6.0.1 Galaxy S6 Active SM-G890A

i was searching at internet and i found in the ATT page that this cellphone have the 7.0.1 Nougat update available but i go to the cellphone settings to update and the cellphone says that there is no update, so how can i update it? thank you very much.

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Administrator

Re: How to update my Galaxy S6 Active

Hi @gaboedruizmora,

 

Thanks for reaching out! Allow us to assist. In order to update your device's software, you'll need to be in the U.S. and on our network. We have more information about this on our page dedicated to updating software on your device. Please let us know if you have any further questions, or concerns. Thank you!

 

Collin, AT&T Community Specialist


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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-30-2019 2:30 PM

Re: How to update my Galaxy S6 Active

You cannot update your phone outside the USA. 

At&t updates are only available if you are using At&t for service, in the USA.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 5
Contributor

Re: How to update my Galaxy S6 Active

My Galaxy s6 active has a black screen and is doing nothing but showing the blue light in the top left-hand Corner what can I do to rectify this matter?

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ACE - Professor

Re: How to update my Galaxy S6 Active

@Ritjames Press and hold the power and volume down keys for at least 7 seconds to restart your phone.  If that doesn't help, it may be finished. 

 

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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