05-02-2019 11:23 AM
Per the title I have an HTC One (M8).
If I go to settings > about > software information => I find my phone is running Android version 4.4.2
If I go to my banking app, it tells me I need at least version 5.0 to run it properly, and the internet tells me that version 6.0 was released 3 years ago so I'd think I could upgrade to a newer version.
However, if I go to settings > AT&T software update, and hit 'check for updates', it tells me I have the latest version.
This is frustrating in that I am old and set in my ways and my current phone does more than I need so I don't want to change phones. Why can't I update my phone?
Solved by: Go to Solution.
- edited 05-02-2019 11:37 AM
Check the device memory, make sure you have active AT&T service on the phone, and make sure it's connected to Wi-Fi. Perform a factory data reset. Beyond that, there's not much that can be done. If you're on 4.4.2, that means the software on that 5-year-old phone has never been updated, so it's unlikely it ever will.
Edit Before Glimmerman: Of course, since it's out of warranty, you can try searching on Google for ways to update the software that aren't authorized through AT&T. You might succeed and squeeze a few more months out of it. If not, well, you needed a new phone anyway.
05-02-2019 11:41 AM
HTC has dropped support for the phone... You might find the files on the net BUT they may not flash. That phone is pretty is easy to hack I had 2 that were play toys back when they were released and I was building custom roms.
05-02-2019 12:00 PM
05-02-2019 12:04 PM
05-02-2019 12:11 PM
AT&T Service isn't an app. I meant that you have to have wireless service (the ability to make and receive calls) on that phone through AT&T or AT&T won't send you the update. If that phone is only connected to Wi-Fi or has service through another carrier, you won't get the update.
By "factory reset," I meant to go to that setting and choose "reset" which will erase the phone. You'll have to restore it from a backup.
But again, it's hard to believe you've had this phone for five years and never updated the software. Even with the latest update, you'll find more and more apps will stop working. No smartphone lasts forever.
I also find it hard to believe you have a bank that doesn't allow you to manage your account through its website as opposed to an app.
05-02-2019 12:29 PM
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