The reason is it says we're unable to approve your request beacuse the account holder information provided doesn't match our record The 2yrs contract of my phone was already done and i want to unlock my phone it was under my husband name on the at&t so when i fill up the form i put my husband name
Yes, you are supposed to enter the account holder's name but what phone number did you enter? You need to enter the phone number that phone is used on, in other words your phone number.
If the phone you want unlocked is no longer being used, that probably explains why. The ATT system should "remember" that phone used to be on your line but sometimes it doesn't. Try putting in a request as a non customer.
I had this problem also that I got denied since the phone is from 2014 and I want to get it unlocked since my girlfriend carrier is from Metro PCS and she needs a phone.
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
What is the reason for denial? If you don't qualify, it won't be unlocked until you do qualify.
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Gie-Gie
Tutor
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6 Messages
7 years ago
The 2yrs contract of my phone was already done and i want to unlock my phone it was under my husband name on the at&t so when i fill up the form i put my husband name
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sandblaster
ACE - Expert
•
64.7K Messages
7 years ago
Yes, you are supposed to enter the account holder's name but what phone number did you enter? You need to enter the phone number that phone is used on, in other words your phone number.
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Gie-Gie
Tutor
•
6 Messages
7 years ago
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Gie-Gie
Tutor
•
6 Messages
7 years ago
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sandblaster
ACE - Expert
•
64.7K Messages
7 years ago
If the phone you want unlocked is no longer being used, that probably explains why. The ATT system should "remember" that phone used to be on your line but sometimes it doesn't. Try putting in a request as a non customer.
0
0
Gie-Gie
Tutor
•
6 Messages
7 years ago
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0
Gie-Gie
Tutor
•
6 Messages
7 years ago
0
0
Jerry4060
Contributor
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1 Message
5 years ago
I had this problem also that I got denied since the phone is from 2014 and I want to get it unlocked since my girlfriend carrier is from Metro PCS and she needs a phone.
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