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Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

Teacher

Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

This started that night, I have a Google Pixel 2 XL on the ATT network. I can’t receive mms but I can send mms. I’m getting the run around from Google and ATT at the moment. I thought this was fixed in the April 2018 update last year but have seen various posts across here, Reddit and XDA of this issue being prevalent. What I’ve found that works was disabling “Enhanced 4G LTE Mode” in the mobile network settings. I've never had to disable that until now, before Friday I was receiving mms with that enabled no problem. This is the security bulletin that says the issue was fixed and a representative here confirming it at that time. 

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Message 1 of 13
Contributor

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

I started experiencing this same issue late last week.  I'm also running Pixel 2 on AT&T network.  

Message 2 of 13
Contributor

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

My wife has had the exact same symptoms on her Essential PH-1 phone since last friday.  Nothing seems to help.

Message 3 of 13
Teacher

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

For me at least as of the May security update and the Google messages app update (V 4.3.097) on Monday I still cant receive mms messages with the enhanced 4G mode on like I used to be able to.

https://source.android.com/security/bulletin/pixel/2019-05-01

https://source.android.com/security/bulletin/2019-05-01

Message 4 of 13
Contributor

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

Pixel 2 XL on AT&T prepaid. Same problem. I've been sending myself multiple picture MMS in a row from my Verizon work phone and about one fifth of the pics eventually make it through

Message 5 of 13
Tutor

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

Same issue here.  I just posted a new thread about it.... Pixel 2, at&t, started just a few days ago.

Message 6 of 13
Contributor

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

Update -- found the solution on Reddit, user Airtime34:

This is a bug from a year ago that has come back. The current workaround is to disable enhanced 4G LTE mode.  

 

Can confirm, this has fixed it. 

Message 7 of 13
Teacher

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

I've already said that disabling the mode fixes it on the OP. What I would like is to be able to use that feature and be able to get mms like it was doing. I am also seeing an influx of users of Pixel 2 having problems with group messaging.

Message 8 of 13
Contributor

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

That's true, it's not a clean solution. I'm on prepaid and thus unable to use enhanced call features (AFAIK) so it's a little different for me 

Message 9 of 13
Teacher

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

Anyone know If ATT has said anything?

Message 10 of 13
Teacher

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

I don't see any reports of Pixel 1,3,3A's having this issue. Seems to be only with the 2 line.

Message 11 of 13
Teacher

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

I am still having this problem after the last two monthly updates.

Message 12 of 13
Teacher

Re: Havent recieved mms messages on my Google Pixel 2 XL since 5/3/19

Anyone else still having this problem?

Message 13 of 13
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