Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jul 5, 2013
8:52:55 AM
View profile
Have not received Jelly Bean update even though it has already been pushed .....

I have a Pantech Flex and the over air Jelly Bean update was pushed out by ATT in late June.  I have been waiting for the message on my phone to update but have not received it.  I have also, in settings, almost every day 'checked for update' and each time it says 'your software is up to date'.  Is there anything I can do to get this update?  Thanks in advance for any help! 

I have a Pantech Flex and the over air Jelly Bean update was pushed out by ATT in late June.  I have been waiting for the message on my phone to update but have not received it.  I have also, in settings, almost every day 'checked for update' and each time it says 'your software is up to date'.  Is there anything I can do to get this update?  Thanks in advance for any help! 

Have not received Jelly Bean update even though it has already been pushed .....

4,836 views
7 replies
(2) Me too
(2) Me too
Reply
View all replies
(7)
0
(0)
  • Rate this reply
View profile
Jul 5, 2013 9:00:22 AM
0
(0)
ACE - Professor
What is your current device?
~Sunshine Smiley Happy
What is your current device?
~Sunshine :)
- Sunshine :)
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Have not received Jelly Bean update even though it has already been pushed .....

2 of 8 (4,822 Views)
0
(0)
  • Rate this reply
View profile
Jul 5, 2013 9:04:33 AM
0
(0)
Tutor

Pantech Flex (P8010).  I have a current and active accoutn with ATT and SIM card.  Everything is working fine, just no update. 

Pantech Flex (P8010).  I have a current and active accoutn with ATT and SIM card.  Everything is working fine, just no update. 

Re: Have not received Jelly Bean update even though it has already been pushed .....

3 of 8 (4,816 Views)
0
(0)
  • Rate this reply
View profile
Jul 5, 2013 10:28:02 AM
0
(0)
ACE - Professor
How odd. Perhaps the update was held back due to issues? I would give Customer Care a calla d see if they could manually push the update to your device.
~Sunshine Smiley Happy
How odd. Perhaps the update was held back due to issues? I would give Customer Care a calla d see if they could manually push the update to your device.
~Sunshine :)
- Sunshine :)
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Have not received Jelly Bean update even though it has already been pushed .....

4 of 8 (4,739 Views)
0
(0)
  • Rate this reply
View profile
Jul 6, 2013 5:06:46 PM
0
(0)
Contributor

Can you let me know if this fixed your problem. I really want this update

Can you let me know if this fixed your problem. I really want this update

Re: Have not received Jelly Bean update even though it has already been pushed .....

5 of 8 (4,634 Views)
0
(0)
  • Rate this reply
View profile
Aug 1, 2013 10:58:02 PM
0
(0)
Contributor
I just got a Pantech Flex that has not been updated to Jelly Bean, and I am having this same issue. Has anyone had luck with it getting resolved?
I just got a Pantech Flex that has not been updated to Jelly Bean, and I am having this same issue. Has anyone had luck with it getting resolved?

Re: Have not received Jelly Bean update even though it has already been pushed .....

6 of 8 (3,985 Views)
0
(0)
  • Rate this reply
View profile
Aug 6, 2013 5:47:32 AM
0
(0)
Community Support

@sevoman and @Tyrannotaur, are you still having trouble updating to Jelly Bean? If so, please send us a private message by clicking here. Include your full name, account number, phone's IMEI, contact information, and the best time you can be reached. One of our specialists will gladly contact you to troubleshoot the issue. 

 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

@sevoman and @Tyrannotaur, are you still having trouble updating to Jelly Bean? If so, please send us a private message by clicking here. Include your full name, account number, phone's IMEI, contact information, and the best time you can be reached. One of our specialists will gladly contact you to troubleshoot the issue. 

 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Have not received Jelly Bean update even though it has already been pushed .....

7 of 8 (3,856 Views)
0
(0)
  • Rate this reply
View profile
Aug 6, 2013 6:32:21 PM
0
(0)
Contributor

Same issue here.  Unable to get my Pantech Flex to update to Jelly Bean.

 

Using the ATT Software Update it just says "server unavailable", and then it just says "your phone is latest" for the next 24 hours which we all know is not the truth.

Same issue here.  Unable to get my Pantech Flex to update to Jelly Bean.

 

Using the ATT Software Update it just says "server unavailable", and then it just says "your phone is latest" for the next 24 hours which we all know is not the truth.

Re: Have not received Jelly Bean update even though it has already been pushed .....

8 of 8 (3,786 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post