Have not received Jelly Bean update even though it has already been pushed .....

Tutor

Have not received Jelly Bean update even though it has already been pushed .....

I have a Pantech Flex and the over air Jelly Bean update was pushed out by ATT in late June.  I have been waiting for the message on my phone to update but have not received it.  I have also, in settings, almost every day 'checked for update' and each time it says 'your software is up to date'.  Is there anything I can do to get this update?  Thanks in advance for any help! 

Message 1 of 8 (4,852 Views)
ACE - Professor

Re: Have not received Jelly Bean update even though it has already been pushed .....

What is your current device?
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8 (4,837 Views)
Tutor

Re: Have not received Jelly Bean update even though it has already been pushed .....

Pantech Flex (P8010).  I have a current and active accoutn with ATT and SIM card.  Everything is working fine, just no update. 

Message 3 of 8 (4,831 Views)
ACE - Professor

Re: Have not received Jelly Bean update even though it has already been pushed .....

How odd. Perhaps the update was held back due to issues? I would give Customer Care a calla d see if they could manually push the update to your device.
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8 (4,754 Views)
Contributor

Re: Have not received Jelly Bean update even though it has already been pushed .....

Can you let me know if this fixed your problem. I really want this update

Message 5 of 8 (4,649 Views)
Contributor

Re: Have not received Jelly Bean update even though it has already been pushed .....

I just got a Pantech Flex that has not been updated to Jelly Bean, and I am having this same issue. Has anyone had luck with it getting resolved?
Message 6 of 8 (4,000 Views)
Community Support

Re: Have not received Jelly Bean update even though it has already been pushed .....

@sevoman and @Tyrannotaur, are you still having trouble updating to Jelly Bean? If so, please send us a private message by clicking here. Include your full name, account number, phone's IMEI, contact information, and the best time you can be reached. One of our specialists will gladly contact you to troubleshoot the issue. 

 

 

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Employee Contributor*
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Message 7 of 8 (3,871 Views)
Contributor

Re: Have not received Jelly Bean update even though it has already been pushed .....

Same issue here.  Unable to get my Pantech Flex to update to Jelly Bean.

 

Using the ATT Software Update it just says "server unavailable", and then it just says "your phone is latest" for the next 24 hours which we all know is not the truth.

Message 8 of 8 (3,801 Views)
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