For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
sevoman's profile

Tutor

 • 

9 Messages

Friday, July 5th, 2013 3:52 PM

Have not received Jelly Bean update even though it has already been pushed .....

I have a Pantech Flex and the over air Jelly Bean update was pushed out by ATT in late June.  I have been waiting for the message on my phone to update but have not received it.  I have also, in settings, almost every day 'checked for update' and each time it says 'your software is up to date'.  Is there anything I can do to get this update?  Thanks in advance for any help! 

Professor

 • 

1.9K Messages

11 years ago

What is your current device?

Tutor

 • 

9 Messages

11 years ago

Pantech Flex (P8010).  I have a current and active accoutn with ATT and SIM card.  Everything is working fine, just no update. 

Professor

 • 

1.9K Messages

11 years ago

How odd. Perhaps the update was held back due to issues? I would give Customer Care a calla d see if they could manually push the update to your device.

Contributor

 • 

1 Message

11 years ago

Can you let me know if this fixed your problem. I really want this update

Contributor

 • 

3 Messages

11 years ago

I just got a Pantech Flex that has not been updated to Jelly Bean, and I am having this same issue. Has anyone had luck with it getting resolved?

Former Employee

 • 

1.1K Messages

11 years ago

@sevoman and @Tyrannotaur, are you still having trouble updating to Jelly Bean? If so, please send us a private message by clicking here. Include your full name, account number, phone's IMEI, contact information, and the best time you can be reached. One of our specialists will gladly contact you to troubleshoot the issue. 

 

 

Contributor

 • 

1 Message

11 years ago

Same issue here.  Unable to get my Pantech Flex to update to Jelly Bean.

 

Using the ATT Software Update it just says "server unavailable", and then it just says "your phone is latest" for the next 24 hours which we all know is not the truth.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.