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Hacked phone

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Hacked phone

My phone was hacked, very possibly from someone I know and I got some questions...  
Is it possible to find out details of data that has been either sent to my phone or removed from it?  
What is the proper way to reset the phone so that this doesn't happen again?  

 

In my case.  I never downloaded apps that weren't in the Play Store, was never on sites that I would assume weren't legit and never to my knowledge clicked on links that I wasn't sure of.

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Message 1 of 10
ACE - Sage

Re: Hacked phone

Aside from being highly unlikely, it would require direct access to the device as you claim you didn't click on any links you shouldn't.  

 

How about sharing why you think your ohone was hacked?

It it rooted?

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10

Re: Hacked phone

I assume the phone hasn't been rooted.  Can I tell if someone has rooted it?

 

Why i think phone was hacked - My data would spike at weird times...Apps would open on their own.  The phone would freeze at random times... my calendar info was changed... there was two google searches leading to specific pages that I didn't make and all this would happen only when cell data was turned on. The phone acts normally when cell data is turned off.

 

I read this http://fortune.com/2015/07/27/stagefright-android-vulnerability-text/

 

but I'm assuming this person had access to my phone physically. This phone has been attached physically to my home computer, can a keylogger be loaded from an android phone to a windows computer?

Message 3 of 10
Employee

Re: Hacked phone

What type of device is this?  Does anyone have your Google credentials? 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10
ACE - Sage
Solution
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎03-27-2017 6:17 PM

Re: Hacked phone

I strongly suspect your google account is compromised. 

Add google 2 step and remove any unknown devices.  https://support.google.com/accounts/answer/185839?hl=en

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 10
Employee

Re: Hacked phone

I agree completely!  Please let us now if you get any further information or need any further help! 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10

Re: Hacked phone

So far it seems to have worked, thanks

Message 7 of 10
ACE - Sage

Re: Hacked phone

Google 2 step?   Good.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Contributor

Re: Hacked phone

My bill is 1000 from the hack

Message 9 of 10
ACE - Sage

Re: Hacked phone

@Boutfam808

How does hacking your PHONE lead to a high ATT bill?   That sounds more like you have a hacked account or fraud orders.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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