Tutor
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5 Messages
HTC one X plus stops receiving calls
I'm on my 2nd HTC One X plus in less than 2 weeks. The 1st phone worked out of the box, then 4 days (could have been sooner) inbound calls stopped reaching the phone. Callers got ringing then a switch to a busy signal or a message that call couldn't be completed. Nothing reached my voicemail and the phone showed no missied calls or voicemails. AT&T switched out the sim, the phone then worked for 2 days and again stopped receiving calls. I could receive texts and call out. Went back to ATT, received a new phone that worked for 1-1/2 days and now today is not receiving calls. It either rings (8-10 times), then goes busy, or rings 2-3 times and gets a "unable" to connect message. I really like the rest of the features of this phone, but if it won't receive calls it does me no good. Is anyone else having this problem or had it and found a solution before I return it again? Thanks.
contactparag
Teacher
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23 Messages
11 years ago
Buy/Upgrade 4G LTE device (pay $200, 2 year contract) & then downgrade the phone setting to WCDMA ?
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atntSteve
Teacher
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15 Messages
11 years ago
Don't worry, that didn't actually fix the issue as it would not hold the "downgrade" switch to WCDMA. The other solution of going into the phone settings by entering the *#*# etc... and selecting the US radio bands does fix the problem. AND it still works on LTE.
Steve
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atntSteve
Teacher
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15 Messages
11 years ago
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bluedragon4400
Voyager
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3 Messages
11 years ago
I think there is a Play Store app called network (among others it looks like) which will let you select the radio network without typing the info string in the dialer. http://forum.xda-developers.com/showthread.php?p=33013250&postcount=3
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AnnoyedAngryUser
Tutor
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6 Messages
11 years ago
Hello all,
I have been having this issue since last 2 months. I have done everything as per AT&T's guidelines but nothing worked. (changed SIM, changed phones, factory resets) Even after all this AT&T is not ready to admit its fault. And they are treating this issue as "User Issue"
I have posted on AT&T's facebook page and I seem to be getting responce from AT&T. I also received a call from AT&T public relations this morning. If you all can comment about your frustration on the link provided below and describe that you are having the same issue, we can get good visibility and hopefully solve the issue. If not, we can include media like Engadet, The Verge and others to get media coverage. Please comment your issue on the link below. Thanks a lot in advance.
http://www.facebook.com/ATT/posts/10151354193843909
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jassal
Tutor
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8 Messages
11 years ago
I haven't visited the forum for few days but the *#*#INFO#*#*, USA bands seems to fix the issue for me as well. Now the phone rings almost immediately after 1-2 rings. Lets see how it holds for me.
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a670
Tutor
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13 Messages
11 years ago
I've tried the USA bands numerous times and as far as I can tell, it has absolutely no effect on my phone. Is there any way to actually tell if the settings on the phone have actually changed?
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HOLR
Contributor
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1 Message
11 years ago
I have tried all of the above steps which did not help the problem. I switched the user to a Samsung Galaxy S3 and the missed calls continued.
The error is an AT&T LTE issue with Android 4.0 and higher phones. AT&T have been aware of the problem since July 2012. The trouble ticket the RF engineers have state its due to cs fall-back failure.
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crynosis
Teacher
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21 Messages
11 years ago
They did a warranty exchange on my HTC One X+ for this issue, and the phone they sent me has a blown ear speaker. Calls are very low and have static. They are sending me another one but I am extremely angry I have to deal with this broken phone while the other one gets here. You'd think I wouldn't get a broken phone as a replacement.
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lpwcomp
Mentor
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38 Messages
11 years ago
Well, the radio band "fix" didn't actually fix anything, so I am trying another suggestion: Changing the APN. You lose LTE so is a less than optimum solution for a lot of people, but I use mostly wi-fi so I don't care all that much.
Instructions here.
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