HTC One not Sharing Internet

Contributor

HTC One not Sharing Internet

Friends, 
I have a HTC One without contract from AT & T. I bought when I spent a few months in the USA.
Gonna take a trip to Europe, and I noticed that I can not share my internet as it appears to me a message like "call 611 or go to att.com site".
How can I solve this?

(I live em Brazil)
Thanks in advance for the help.

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Message 1 of 4
Community Manager

Re: HTC One not Sharing Internet

Hello, fsfnit!

 

Thanks for posting. It sounds like you may need to unlock your device for use on a different carrier in Brazil and/or Europe. To see if you meet the eligibility requirements or to submit a request, please click on the link below.


AT&T Device Unlock

 

Let me know if you have any questions or concerns.

 

-mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: HTC One not Sharing Internet

Hello, I am able to unlock, but asks SSN and Wirelles Number, data that do not own because I am not a resident and have never had an account with At & t.
How to proceed?
Thanks in advance.

Message 3 of 4
Community Manager

Re: HTC One not Sharing Internet

Hello, again.

 

If the eligibility requirements are not met, the device will not be unlocked. It may be easier to purchase an unlocked version of the device from a reputable third party.

 

Let me know if you have any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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