Tutor
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5 Messages
HTC One cannot update
Hi, I have an HTC One that was bought from AT&T but right now, I'm in the Philippines and unlocked the device so I can use SIM from the network providers here. However, it seems like I'm having a hard time getting updates, I can't even update the firmware to the 1.26.502.12 version, I'm wondering what could be the problem, I'm really thinking of getting custom ROMs already just yo have this phone updated, can somebody enlighten me?
redpoint73
Professor
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3K Messages
10 years ago
You won't receive OTA updates outside of the US. You will have to wait until an RUU (ROM Update Utility) for the latest 4.18 firmware is posted on HTC's support webpage. Once the RUU is avaiable, you can run it on a PC with the phone connected, and this will update the phone. Unfortunately, RUU will also wipe user data.
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seshom
Contributor
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2 Messages
10 years ago
I spoke with htc support and they told me that its up to at&t to upload the RUU
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gvsuresh
Contributor
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3 Messages
8 years ago
I didn't see any updates released for HTC One M7 (AT&T Unlocked) for the past 2 years.
Still my device software version is 4.18.502.7. They have released software version 7.23.502.4 for an AT&T devices (NOT FOR UNLOCKED).
Why such a big service provider is not providing updates for an UNLOCKED devices when we are using it in US?
If they are unable to provide updates then why they are selling unlocked devices (go phones)?
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