07-20-2013 10:57 PM - edited 07-20-2013 11:06 PM
Hi, I have an HTC One that was bought from AT&T but right now, I'm in the Philippines and unlocked the device so I can use SIM from the network providers here. However, it seems like I'm having a hard time getting updates, I can't even update the firmware to the 1.26.502.12 version, I'm wondering what could be the problem, I'm really thinking of getting custom ROMs already just yo have this phone updated, can somebody enlighten me?
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07-20-2013 11:07 PM
07-20-2013 11:14 PM
Thing is, the support site from htc says that I should have 1.26.502.12 as the latest firmware version and if I have anything lower than that then I should be able to update my device. What I have right now is the 1.26.502.10 only. Does my location affect the system update since I'm no longer using an AT&T SIM?
07-20-2013 11:17 PM
07-20-2013 11:22 PM
So, what should really be the latest firmware version should be the one provided by AT&T then?? Eventhough it was specifically stated that the firmware version is for AT&T branded devices??
07-20-2013 11:59 PM
07-21-2013 12:24 AM
I see... Sad, 'coz from ehat I've read, it takes a long time for AT&T to update software, like the last carrier to give software updates. Thanks still for the rrplies @evandela
12-02-2013 8:12 AM
I have a HTC One and I still can not update my phone even though I know AT&T has pushed out the update. Can anyone help?
You can try to back up your personal data, then do a factory reset. Sometimes this will prompt the update to go through. Or you can ask an AT&T second tier customer support person to push the update again (1st tier CS typically cannot do this).
Neither is a sure solution. Your surest bet is to download the RUU and update manually. But be aware this will wipe your phone, so backup any important personal data first.
Go to the following webpage, pick "News & download" on the left side of the page, and follow instructions for the manually system update:
03-25-2014 9:05 AM
i bought htc one at&t in ebay, but canot update it. im from albania can you help me please ?
You won't receive OTA updates outside of the US. You will have to wait until an RUU (ROM Update Utility) for the latest 4.18 firmware is posted on HTC's support webpage. Once the RUU is avaiable, you can run it on a PC with the phone connected, and this will update the phone. Unfortunately, RUU will also wipe user data.
10-05-2015 4:26 PM - edited 10-05-2015 4:32 PM
I didn't see any updates released for HTC One M7 (AT&T Unlocked) for the past 2 years.
Still my device software version is 4.18.502.7. They have released software version 7.23.502.4 for an AT&T devices (NOT FOR UNLOCKED).
Why such a big service provider is not providing updates for an UNLOCKED devices when we are using it in US?
If they are unable to provide updates then why they are selling unlocked devices (go phones)?