HTC One X + update

Teacher

HTC One X + update

I woke up earlier to an AT&T message saying your phone is ready for a new software update. So I downloaded it, an nothing has changed or happen. What's this about, was it jus a fake, or will I see something diff later?
Message 1 of 76 (9,133 Views)
Teacher

Re: HTC One X + update

@ATTCustomerCare, do you have ETA on this issue?

 

It makes me frastrated:-(. A lot of apps cannot be used.

 

swiftkey seems to have this issue as well.

 

 

Message 61 of 76 (5,428 Views)
Tutor

Re: HTC One X + update

PhoneWizard, any progress?
Message 62 of 76 (5,349 Views)
Mentor

Re: HTC One X + update

[ Edited ]

Hi,

 

HTC's Escalation Team knows about the problem and is attempting to reproduce it on their end. I've sent along ygary's logs. They say that if they can fix it, it'll probably be a patch that's pushed out -- and that's exactly what we want, so hey.

 

There's been no progress made on the confidential good news, so much for that exciting post... Smiley Frustrated

 

I'm confident that we should be getting this resolved soon. HTC may be quickly end-of-lifing the One X+, but they've still got an obligation to fix the ones that are already out there!

Message 63 of 76 (5,305 Views)
Teacher

Re: HTC One X + update

Can hard reset solve this problem?

Message 64 of 76 (5,264 Views)
Teacher

Re: HTC One X + update

Thank you, PhoneWizard!
Message 65 of 76 (5,262 Views)
Teacher

Re: HTC One X + update

[ Edited ]

I hard-reset my phone.  It is not encrypted yet. I've installed some apps. The problem is gone. Google Search, Netflix and etc start running. 

 

I'm going to charge my phone and encrypt it later today. Hope the issue will not come back. I will post update here

 

UPDATE: After encryption, the problem happens again. Obviously encryption is the cause.

 

In my case, Google Search is fine. Netflix and other Apps are having the problem after encryption.

Message 66 of 76 (5,252 Views)
Mentor

Re: HTC One X + update

[ Edited ]

ygary, it is correct that it's only when the device is encrypted that the problems with 1.19 update become apparent.

 

If there's a reason you need your device encrypted (corporate email), perhaps you could speak with your IT staff about an alternative? For example, your company might provide licenses for TouchDown for Smartphones or another such Exchange app.

 

If you have your device encrypted for another reason, or your company does not provide alternate solutions for mobile email, then I'm afraid the only solution is to sit and wait.

 

Between this, the persistent SIM card issues, and the occasional complete device shutoff that requires a hard reset, I'm beginning to become just a bit disillusioned with this phone... Smiley Happy

Message 67 of 76 (5,229 Views)
Teacher

Re: HTC One X + update

Apparently we are forgottenSmiley Mad

Message 68 of 76 (4,293 Views)
Mentor

Re: HTC One X + update

We're never getting a resolution to this, unfortunately. The One X+ is no longer available for purchase, so I assume we won't get any fixes.

 

http://www.att.com/shop/wireless/devices/htc/one-xplus-carbon-black.html

Message 69 of 76 (4,180 Views)
Highlighted
Tutor

Re: HTC One X + update

Why? There are many iPhone models out there that have been end-of-lifed, and yet still receive updates. Seems like poor customer service to me. They should at least provide a way to roll back to an earlier version of the firmware.
Message 70 of 76 (3,982 Views)
Contributor

Re: HTC One X + update

I said to update but I don't think it installed. Every time I connect to a wifi network it says software update and doesn't give me anything to press like ok or update. Anyone can help please?
Message 71 of 76 (3,808 Views)
Scholar

Re: HTC One X + update

Has anyone tried going tot he application list and uninstalling the updates?  typically, you can uninstall any of the updates the apps receive, including the ATT applications, and I've done so to alleviate many problems in the past with some positive results.  I'm kind of jumping in here late, so forgive me if I missed this suggestion when I went back and did a quick run through the thread.  I have a One X (not One X+) so i can't check myself.

Message 72 of 76 (3,800 Views)
Teacher

Re: HTC One X + update

Yes we can uninstall app updates. But we can't uninstall/roll back firmware.

Message 73 of 76 (3,790 Views)
Mentor

Re: HTC One X + update

[ Edited ]

krisn8, it's probably going to take months to get the 4.2 update to the One X+ (the patch will be added on to the 4.2 update,) if it happens at all. Until then, we're stuck.

 

Jlb128, you should be able to update directly via HTC's 1.19 ROM Update Utility. Please read all information prior to download.

https://support.htc.com/en-us/120-HTC_One_X_Plus_ATT/Software_Updates

 

garretttv, that's actually a useful suggestion for some of the apps affected by this issue (for example, Google Search,) but unfortunately we cannot roll back the firmware itself.

 

 

---WARRANTY-VOIDING INFORMATION BELOW, PLEASE DON'T REPLICATE---

I'm giving this information for educational purposes. Don't brick your phone.

 

I've been trying to figure a way to re-install the 1.15 update to a One X+, but it looks like I'd have to first switch the mainver to something lower, then install a custom ROM on top of 1.19, and then sideload the 1.15 rom.zip file. Or something. I am not an ADB expert. Smiley Happy But I'll keep trying and if I can find a way to downgrade, I'll let everyone know. Hopefully I won't brick too many of my precious phones on the way.

Message 74 of 76 (3,699 Views)
Tutor

Re: HTC One X + update

>> the patch will be added on to the 4.2 update

Just to be clear, are you saying that this issue is expected to be fixed in the new 4.2.2 update? If that's true, then that's very good news indeed. I just read that the HTC One X+ is expected to receive 4.2.2 around the end of August.
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