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HTC One X + update

Teacher

HTC One X + update

I woke up earlier to an AT&T message saying your phone is ready for a new software update. So I downloaded it, an nothing has changed or happen. What's this about, was it jus a fake, or will I see something diff later?
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Message 1 of 76
Tutor

Re: HTC One X + update

PhoneWizard,

 

My phone is encrypted.  I have the issue involving the Google apps crashing.

Message 46 of 76
Mentor

Re: HTC One X + update

I think we've hit the nail on the head.

 

I've been doing some testing over here, and factory resetting fixes all the issues --- UNTIL I re-encrypt the devices.

Message 47 of 76
Tutor

Re: HTC One X + update

Yes, my phone is encrypted as well. Hmmm.... why would that affect some apps and not others? Key point about my issues: only graphics intensive apps crash on me. My initial thought was that the update mucked with a specific graphics API function, one that only gets called in higher-end games, and their changes caused a memory access fault of some sort (e.g. null pointer).
Message 48 of 76
Tutor

Re: HTC One X + update

My phone is encrypted also.  Seems to be the common thread.

 

Our company requires encryption, and others here are having the same issues with Chrome and Search.

Message 49 of 76
Mentor

Re: HTC One X + update

I've opened a ticket with HTC, referencing this thread. Hopefully I can get a response from someone tomorrow, and if not I'll call up AT&T directly and have them put an HTC tech support rep on the line.

Message 50 of 76
Tutor

Re: HTC One X + update

Hopefully you'll get somewhere.  AT&T told me it was a "unique problem" with my phone. They referred me to HTC.  

Message 51 of 76
Mentor

Re: HTC One X + update

Well, I've been escalated to the HTC Special Projects team... 

 

As an aside, thorough testing has revealed that the manual USB update doesn't actually have any impact on the issue, positive or negative. So I apologize for spreading misinformation.

Message 52 of 76
Tutor

Re: HTC One X + update

Thanks for tracking this down PhoneWizard! I look forward to hearing what you find out...
Message 53 of 76
Contributor

Re: HTC One X + update

Hello all! I have noticed several things that have changed for the worse since I updated the firmware. First, I have noticed that when I try to open my contacts, I'm able to view two then the rest come up blank and it looks like it's trying to loads but never does. Related to that, the same happens when I try to open my text messages. What fixes the issue temporarily, I force stop either the Android core apps on settings>power>usage or force stop contacts on settings>apps. Second thing is that battery usage has increased dramatically. Before the update, Battery later me roughly about 16 hours and that is with high usage (corporate email, facebook, personal email, mapmyride, music, etc.) Now, it's lasting half that. I've had to disable apps to conserve battery life, plus downloaded an app to help reduce battery usage by Android core apps. Third thing I noticed is that Wi-Fi takes for ever to reconnect. My battery saver app powers of the Wi-Fi when the phone is on stand by, so when I reuse the phone it takes for ever for Wi-Fi to power on then to connect. It didn't do that before either. The last thing I noticed is that apps crash. Again, it never did that before.

This most recent update sucks! If anyone out there knows how to revert back to previous version, with a step by step out would be greatly appreciated! I hope they fix this crap soon!
Message 54 of 76
Highlighted
Mentor

Re: HTC One X + update

Hi nramirezusmc!

 

This seems like a drastic step, but have you tried factory resetting the device? Technically, we're supposed to be factory resetting the device after firmware updates to our devices (though nobody really does.) 

 

You'll want to back up photos, videos, contacts, documents, anything you have on your device, and then go to Settings > Backup & reset.

 

 

From there, try using your phone for a few days without re-loading all your apps, and see if you notice a difference. Then, re-load your apps and see if the problems resume.

 

If the problems continue after the reset, try re-updating using the manual USB method.

Message 55 of 76
Teacher

Re: HTC One X + update

I posted my issues in another thread. I have a same issue with Google search too.

 

1. Google Search issue:

D/AudioService( 1275):  AudioFocus  requestAudioFocus() from android.media.AudioManager@41653058com.google.android.speech.audio.AudioController$1@41671a68 com.google.android.googlequicksearchbox, stream type STREAM_SYSTEM
F/libc    (11617): Fatal signal 4 (SIGILL) at 0x568b6664 (code=1), thread 11770 (LocalEngine-1)
I/DEBUG   ( 6182): debuggerd: 2013-05-06 16:24:29
I/DEBUG   ( 6182): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I/DEBUG   ( 6182): Build fingerprint: 'cingular_us/evitareul/evitareul:4.1.1/JRO03C/161932.1:user/release-keys'
I/DEBUG   ( 6182): pid: 11617, tid: 11770, name: LocalEngine-1  >>> com.google.android.googlequicksearchbox <<<
I/DEBUG   ( 6182): debuggerd: checkTellHTCSettings
I/DEBUG   ( 6182): signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 831a391c

 

 

Netflix:

W/ResourceType( 1263): Skipping entry 0x7f04000d in package table 0 because it is not complex!
W/ResourceType( 1263): Skipping entry 0x7f04000b in package table 0 because it is not complex!
D/mode10  ( 1958): FxSurfaceView.surfaceDestroyed, mViewObject:com.htc.fusion.fx.FxViewObject@64583974
F/libc    (11018): Fatal signal 11 (SIGSEGV) at 0x000100c1 (code=1), thread 11018 (lix.mediaclient)
I/DEBUG   ( 2264): debuggerd: 2013-05-06 14:47:12
I/DEBUG   ( 2264): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I/DEBUG   ( 2264): Build fingerprint: 'cingular_us/evitareul/evitareul:4.1.1/JRO03C/161932.1:user/release-keys'
I/DEBUG   ( 2264): pid: 11018, tid: 11018, name: lix.mediaclient  >>> com.netflix.mediaclient <<<
I/DEBUG   ( 2264): debuggerd: checkTellHTCSettings
I/DEBUG   ( 2264): signal 4 (SIGILL), code 1 (ILL_ILLOPC), fault addr 53e41494
I/DEBUG   ( 2264):     r0 53e41494  r1 53e3e109  r2 53e41495  r3 53e41497
I/DEBUG   ( 2264):     r4 543f19c4  r5 000000bb  r6 00000004  r7 40007010
I/DEBUG   ( 2264):     r8 00000000  r9 4089c238  sl 00000001  fp fffffe4c

...

 

 

WeChat

 

D/my      ( 1722): myGC1
I/Database(12446): JNI_OnLoad called
I/Database(12446): JNI_OnLoad register methods
D/PowerManagerService( 1263): releaseWakeLock(41f07020): PARTIAL_WAKE_LOCK , tag=SCREEN_FROZEN, flags=0x1
F/libc    (12446): Fatal signal 4 (SIGILL) at 0x5442e2c0 (code=1), thread 12446 (com.tencent.mm)
I/DEBUG   ( 2264): debuggerd: 2013-05-06 14:51:43
I/DEBUG   ( 2264): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I/DEBUG   ( 2264): Build fingerprint: 'cingular_us/evitareul/evitareul:4.1.1/JRO03C/161932.1:user/release-keys'
I/DEBUG   ( 2264): pid: 12446, tid: 12446, name: com.tencent.mm  >>> com.tencent.mm <<<
I/DEBUG   ( 2264): debuggerd: checkTellHTCSettings
I/DEBUG   ( 2264): signal 4 (SIGILL), code 1 (ILL_ILLOPC), fault addr 5443cfa4

 

Viber

W/CursorWrapperInner(10639): Cursor finalized without prior close()
F/libc    (10639): Fatal signal 11 (SIGSEGV) at 0x55334d0b (code=2), thread 10660 (ThreadManager:Smiley Happy
I/DEBUG   ( 8482): debuggerd: 2013-05-06 17:25:10
I/DEBUG   ( 8482): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I/DEBUG   ( 8482): Build fingerprint: 'cingular_us/evitareul/evitareul:4.1.1/JRO03C/161932.1:user/release-keys'
I/DEBUG   ( 8482): pid: 10639, tid: 10660, name: ThreadManager::  >>> com.viber.voip <<<
I/DEBUG   ( 8482): debuggerd: checkTellHTCSettings
I/DEBUG   ( 8482): signal 11 (SIGSEGV), code 2 (SEGV_ACCERR), fault addr 53d6d9dc
D/PowerManagerService( 1257): TPE algorithm. remove timeout.
D/PowerManagerService( 1257): ALG=2, lsvalue=320(5th)->640(6th), last_level=6, lValue=125->125, bValue=0, kValue=0, mPowerState=0x3, mSkippedScreenOn=false, mInitialAnimation=false, immediate=false
W/PnPMgr  (  921): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
W/CpuWake ( 1257): >>nativeReleaseCpuPerfWakeLock()
W/CpuWake ( 1257): <<nativeReleaseCpuPerfWakeLock()
I/DEBUG   ( 8482):     r0 553355a7  r1 ffffffff  r2 553355a8  r3 553355a7
I/DEBUG   ( 8482):     r4 55777028  r5 00000040  r6 00000004  r7 4ffe4cd0
I/DEBUG   ( 8482):     r8 00000000  r9 40891238  sl 00000001  fp 400e190c
I/DEBUG   ( 8482):     ip 53d6d8e0  sp 53d6d988  lr 553355c0  pc 53d6d9dc  cpsr 20000010
I/DEBUG   ( 8482):     d0  000000000001a000  d1  3ff0000043a00000
I/DEBUG   ( 8482):     d2  0000000100000001  d3  000f4240003d0900

 

Angry Birds

I/DEBUG   ( 8482): *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
I/DEBUG   ( 8482): Build fingerprint: 'cingular_us/evitareul/evitareul:4.1.1/JRO03C/161932.1:user/release-keys'
I/DEBUG   ( 8482): pid: 11189, tid: 11189, name: o.angrybirdsrio  >>> com.rovio.angrybirdsrio <<<
I/DEBUG   ( 8482): debuggerd: checkTellHTCSettings
I/DEBUG   ( 8482): signal 4 (SIGILL), code 1 (ILL_ILLOPC), fault addr 539ed408
I/DEBUG   ( 8482):     r0 ffffffda  r1 ffffd8f0  r2 539f2f64  r3 539f2f66
I/DEBUG   ( 8482):     r4 53c58e8c  r5 00000010  r6 00000004  r7 00002710

...

I/DEBUG   ( 8482):
I/DEBUG   ( 8482): backtrace:
I/DEBUG   ( 8482):     #00  pc 00148408  /data/data/com.rovio.angrybirdsrio/lib/libAngryBirdsRio.so (gr::gles2::GL_State::GL_State()+36)
I/DEBUG   ( 8482):     #01  pc 0014df74  /data/data/com.rovio.angrybirdsrio/lib/libAngryBirdsRio.so
I/DEBUG   ( 8482):
I/DEBUG   ( 8482): stack:
I/DEBUG   ( 8482):          bee565b8  00000006
I/DEBUG   ( 8482):          bee565bc  53c4d08c  /data/data/com.rovio.angrybirdsrio/lib/libAngryBirdsRio.so
I/DEBUG   ( 8482):          bee565c0  53c1249c  /data/data/com.rovio.angrybirdsrio/lib/libAngryBirdsRio.so

 

 

 

Apparently there is a basic issue in JNI or another libc related low level native library in this build.

 

Anyway to rollback?

 

 

Forgot to mention: my phone is encrypted too. I've cleaned the Cache partition.

 

Message 56 of 76
Teacher

Re: HTC One X + update

All above errors have a common message:

 

Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)

 

grep scaling_min_freq *.log
angry.birds.log:W/PnPMgr  (  921): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
google_search.log:W/PnPMgr  (  922): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
netflix.log:W/PnPMgr  (  928): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
viber.log:W/PnPMgr  (  921): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
viber.log:W/PnPMgr  (  921): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
viber.log:W/PnPMgr  (  921): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)
wechat.log:W/PnPMgr  (  928): Write /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq failed (Invalid argument)

 

If somebody wants the log files, I can send them to you.

 

Message 57 of 76
Mentor

Re: HTC One X + update

ygary, please send all log files to me so I can pass them on to HTC's customer support.

 

 

I can say that there is progress on this issue, but I can't give any details due to confidentiality.

Message 58 of 76
Teacher

Re: HTC One X + update

I just sent you a message.

Message 59 of 76
Voyager

Re: HTC One X + update

thanks @PhoneWizard.... that was the same reason i havent tried USB method. didnt want to loose all data and apps and have the issues that are mentioned in the thread here. now waiting for 4.2.2 updates with sense 5 hopefullySmiley Happy. hope the current crop of issues speed up the update process for us, fingers crossed Smiley Happy

Message 60 of 76
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