Teacher
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14 Messages
HTC One X + update
I woke up earlier to an AT&T message saying your phone is ready for a new software update. So I downloaded it, an nothing has changed or happen. What's this about, was it jus a fake, or will I see something diff later?
wyoung888
Voyager
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3 Messages
11 years ago
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spunky711
Scholar
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40 Messages
11 years ago
I did the update Saturday (4-13) afternoon, Went off without a hitch. Phone working flawlessly. The bluetooth call quality is now perfect, Was overmodulated/distorted before and was almost unusable in my car. Battery life seems to be better; charged phone and went to bed with 100%, got up this morning at 99%. There is a new feature in the Power menu, you can now track apps that consume excessive power. Phone still gets fairly warm when using Flash or other CPU intensive apps, This seems the norm for our model though.
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jamileh
Former Community Manager
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5.2K Messages
11 years ago
I'm sorry you're not able to get the update. Has your phone's software been modified in any way?
You're welcome to send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.
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wyoung888
Voyager
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3 Messages
11 years ago
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PhoneWizard
Mentor
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33 Messages
11 years ago
Hi,
I'd recommend not trying to get the latest One X+ update at this time. Many users have reported things like Chrome and Google Search crashing upon startup, the Starbucks app doesn't work any more, certain other apps no longer function correctly. It's incredibly inconvenient.
For those people who have updated: as geo2geo has said, uninstalling the updates from Google Search will correct Search and Now functionality. I haven't come across a Chrome fix yet. Other apps seem to work after uninstalling and re-installing them, but it's hit and miss.
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subs2
Tutor
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9 Messages
11 years ago
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wyoung888
Voyager
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3 Messages
11 years ago
My software hasn't been modified in any way, my phone's completely stock.
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ouscotty
Contributor
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3 Messages
11 years ago
How does one go about uninstalling updates from Google Search? My phone is just complete trash without Google Search features at this point after this AT&T firmware update.
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geo2geo
Tutor
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7 Messages
11 years ago
Click on Settings/Apps and select "All." Then, select Google Search and click on "Uninstall Updates."
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
Good Day George,
We received your message. A manager is going to be in touch with you shortly. Thank you for your patience and most of all thank you for being our customer. ^Leslie
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