HTC One X software update corrupted...

Tutor

HTC One X software update corrupted...

I received the update notification for my HTC One X yesterday 3/08. Went through the long download process and shortly after the installation process I received an error message, "Unable to install update. Software file update is corrupted." Then it asked if I wanted to download the update again. So I repeated the process again just to get the same result...Sigh.

After the second attempt I tried one more time but this time I got the "No update available. Check again in 23hr." So I tried again in 24 hrs to get the same thing, "No update available."

Anyone else having this issue?

 

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Message 1 of 7
Scholar

Re: HTC One X software update corrupted...


Karlytoze wrote:

I received the update notification for my HTC One X yesterday 3/08. Went through the long download process and shortly after the installation process I received an error message, "Unable to install update. Software file update is corrupted." Then it asked if I wanted to download the update again. So I repeated the process again just to get the same result...Sigh.

After the second attempt I tried one more time but this time I got the "No update available. Check again in 23hr." So I tried again in 24 hrs to get the same thing, "No update available."

Anyone else having this issue?

 

[Inappropriate content removed]




Have you tried a factory reset on the HOX? I know this seems extreme but it seems to be fixing many issues with the JB OTA update. I personally do a factory reset both before and after an update like this.

Message 2 of 7
Tutor

Re: HTC One X software update corrupted...

If users are required to do a factory reset fit an OTA update, that's a very poorly designed and tested deployment process.
Message 3 of 7
Professor

Re: HTC One X software update corrupted...


subs2 wrote:
If users are required to do a factory reset fit an OTA update, that's a very poorly designed and tested deployment process.

Its not "required".  But the OP is experiencing a very random bug, and the subsequent post just proposed it as a possible solution. 

 

Also, if you experience random bugs after an OTA, a factory reset may resolve them.  Its not required, simply a much cleaner install, eliminating the potential for existing data to cause problems.

 

Message 4 of 7
Tutor

Re: HTC One X software update corrupted...

I got the notice of the update, it may or may not have worked,I have no reply/word from AT&T on what this update is even supposed to be/do... As a customer, that doesn't addup to a very good customer experience for me.
Message 5 of 7
Tutor

Re: HTC One X software update corrupted...

Well, I gave up after a few more fail attempts on the update. About a week or two I got the update notification again. Thought I give it a try again. Sure enough it updated with out an issue and I now have Jellybean. My guess you don't really need a factory reset.
Message 6 of 7
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Community Support

Re: HTC One X software update corrupted...

Hi subs2, we received your private message and replied. We look forward to assisting you.

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