AT&T Community Forums

HTC One X software update corrupted...

I received the update notification for my HTC One X yesterday 3/08. Went through the long download process and shortly after the installation process I received an error message, "Unable to install update. Software file update is corrupted." Then it asked if I wanted to download the update again. So I repeated the process again just to get the same result...Sigh.

After the second attempt I tried one more time but this time I got the "No update available. Check again in 23hr." So I tried again in 24 hrs to get the same thing, "No update available."

Anyone else having this issue?

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Responses

billd104

Scholar

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312 Messages

11 years ago

@Karlytoze wrote:
I received the update notification for my HTC One X yesterday 3/08. Went through the long download process and shortly after the installation process I received an error message, "Unable to install update. Software file update is corrupted." Then it asked if I wanted to download the update again. So I repeated the process again just to get the same result...Sigh.

After the second attempt I tried one more time but this time I got the "No update available. Check again in 23hr." So I tried again in 24 hrs to get the same thing, "No update available."

Anyone else having this issue?

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Have you tried a factory reset on the HOX? I know this seems extreme but it seems to be fixing many issues with the JB OTA update. I personally do a factory reset both before and after an update like this.

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subs2

Tutor

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9 Messages

11 years ago

If users are required to do a factory reset fit an OTA update, that's a very poorly designed and tested deployment process.

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redpoint73

Professor

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3K Messages

11 years ago

@subs2 wrote:
If users are required to do a factory reset fit an OTA update, that's a very poorly designed and tested deployment process.

Its not "required". But the OP is experiencing a very random bug, and the subsequent post just proposed it as a possible solution.

Also, if you experience random bugs after an OTA, a factory reset may resolve them. Its not required, simply a much cleaner install, eliminating the potential for existing data to cause problems.

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subs2

Tutor

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9 Messages

11 years ago

I got the notice of the update, it may or may not have worked,I have no reply/word from AT&T on what this update is even supposed to be/do... As a customer, that doesn't addup to a very good customer experience for me.

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Karlytoze

Tutor

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4 Messages

11 years ago

Well, I gave up after a few more fail attempts on the update. About a week or two I got the update notification again. Thought I give it a try again. Sure enough it updated with out an issue and I now have Jellybean. My guess you don't really need a factory reset.

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