Contributor
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2 Messages
HTC One M9 Marshmallow Update
When is the Marshmallow update due to be rolled out?
Contributor
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2 Messages
When is the Marshmallow update due to be rolled out?
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello @zkrogman
Thank you so much for the great questions, and feedback regarding this update. It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.
M8 Release Details
M9 Release Details
We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC. At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9).
Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).
Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement.
Here is the link for your information:
Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.
M8 - http://www.htc.com/us/support/htc-one-m8-att/news/.
M9 - http://www.htc.com/us/support/htc-one-m9-att/news/
If you have other Marshmallow related questions, please join the discussion. We will announce all future Marshmallow info here.
Tim, Community Specialist
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Jpakadoura
Teacher
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26 Messages
8 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
8 years ago
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pbartman
Teacher
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21 Messages
8 years ago
Here we are in the last week of April... Anyone hear anything about the update?
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pbartman
Teacher
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21 Messages
8 years ago
Now into May and no signs of an update. The rumor was the end of April, but no one ever said what year.
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troyintn
Teacher
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31 Messages
8 years ago
Dont feel bad...AT&T has placed HTC and Samsung in the same boat. You are not alone.
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krdojl83
Contributor
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2 Messages
7 years ago
Hi, need some help to update my htc m9 with firmware 3.38.502.17. At the begining of this month release nougat but i cant update because i have to update 3.38.502.31 first and then 3.38.502.41. please let me know how can i do. Thanks
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apoloonu
Contributor
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1 Message
6 years ago
Hi, need some help to update my htc m9 with firmware 3.38.502.17. At the begining of this month release nougat but i cant update because i have to update 3.38.502.31 first and then 3.38.502.41. please let me know how can i do. Thanks.
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