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HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

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HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

I am using the native email app installed on this phone. Running Android 5.0.2 and HTC Sense version 6.0. Emails are downloading fine. I can open and read them. Yesterday, I tried to reply to an email. When I clicked on the  body of the email to enter my reply I got the error message: "Unfortunately, Mail has Stopped" and the draft email closed. I tried composing a new email and forwarding an email with the same result.

 

I rebooted the phone, cleared the email cache and data, deleted my email accounts, basically all of the recommended steps. When I re-added an email account and tried to compose an email the same thing happened. It appears that my email app is corrupted but I can't figure out how to reinstall it. Any suggestions on how to fix this problem would be most appreciated.

 

P.S. I am running Mail version 8.2.858566.

 

P.P.S. I now see on the HTC Mail page of the google play store that several users are experiencing this problem and screaming loudly. I guess no amount of fiddling on my part will fix this until HTC releases an update. Boo HTC.

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Message 1 of 29
Community Support

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Hi there! @RobinJCB thank you for posting your concerns and I’m sorry to hear you’re receiving this error when attempting to compose Email.

 

Since you’ve tried all those steps to clear the issue, I’d recommend you back up your data and factory reset the device.

 

For steps to factory reset, please click here and select the make and model of your device.

Once you have done this, select the Tutorials tab then in the Device Topics column, click on the Troubleshooting link and Reset device for full back up and reset instructions.

 

Hope this helps,

 

Kevin

 

AT&T Customer Care

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Message 2 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Mine just started doing the same thing, I have a HTC desire eye . Issue started today. A factory reset is a temporary fix, as soon as the apps all update to the latest versions through the play store, it will ance the same issue again. Where did you find the comments that you refer to? I want to add mine there as well.
Message 3 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Same thing started with my Desire Eye today.  What gives AT&T?????  I am bummed!!!!

Message 4 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

I had the same problem and fixed it by removing the update for "Android System WebView." This is a system program but, for some reason, the updates for it is causing problems with email and browsing. The only reason I knew to try this was due to a previous update from this same app that caused similar issues. It seems they pushed another update out that is causing a similar problem. Weird.

 

I hope this helps!

Message 5 of 29
ACE - Expert

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

The problem is google killed the email app in native android.  The oems are the ones keeping it alive for some reason.  Gmail will do it all in one place now.  My exhange accounts work better with gmail.  Then there is the fact that HTC is not updating there built in apps as fast as they should.  

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

I did the same thing. Uninstalled updates for Android System WebView and it went back to default. I found the solution another web page. I guess the disadvantage of this is the update that caused this problem for HTC One also provides some security fixes.

Message 7 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

I went to Google Play on my laptop and searched for HTC Mail. This link might take you directly there: https://play.google.com/store/apps/details?id=com.htc.android.mail

Message 8 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

 I really didn't want to go through the hassle of wiping my phone, especially if the problem was just going to return with the updates. Stopping a system update app didn't seem like a good long term solution. I decided to switch to the gmail app and stop using HTC Mail. So far, so good.

Message 9 of 29
Tutor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

I too started having this problem just today.  What I have found is that the issue doesn't actually occur until you go into the body of the email (i.e. you can forward an email without making any comments in the body, or you can compose a new email and just put in the recipient and the subject).  However if doing either of these is then followed by putting the cursor in the body (even without typing anything), this error occurs.  The reason it always occurs with Reply is because it automatically puts you into the body since you are replying and the subject and recipients are already populated.

 

I know most people are rolling their eyes at this level of detail (LOL) because at the end of the day, it doesn't matter because the issue still occurs and who wants to forward or send email with nothing in the body?  Nobody of course.  But I felt this level of information may help someone responsible for troubleshooting this issue to test and figure out why exactly this is happening.

 

To AT&T:

Asking us to wipe the phone and start all over again is NOT a good answer.  Clearly this is not an issue with everybody's phone due to some "user error" we may have done and screwed up the phone.  There is definitely an issue with HTC's email program that needs some type of correction.  One other thing to note is that I remember being prompted for a program update recently and the mail program was one of them I was prompted for (I thought it odd but I did it anyway since it prompted me for it).

 

So if AT&T can put some pressure on HTC to fix this problem I think that is a more viable solution than asking all HTC users to do factory resets on their phone for a problem that has NOT been caused by customers.

 

Thank you.

Message 10 of 29
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎03-14-2016 11:29 AM

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

I had this exact problem.  Simply delete the Android System WebView.  You can do this Play Store.  The update from google is causing the problem. 

 

Once I deleted this app, everything started working again.  No need to reload the operating system or any other changes.

 

Good luck.

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Message 11 of 29
Contributor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Thanks!  Had this exact issue starting last night with my HTC One M8 - mail busted, as described - crashes on reply.

Uninstalling update to Android System WebView did the trick.

 

Expect better from HTC and co.

Message 12 of 29
Tutor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Wow, this worked.  Thank you!  What exactly is WebView?  Even after reading it from the Play Store I couldn't figure out what exactly it did.  The explanation was just vague if you ask me and the comments people provided were ridiculous "Installing this app removed ten pounds from my pear-shaped middle and made my balding pate hirsute.".  Really????  I just want to make sure this application isn't something I need or even care about.  Thanks again.

 

P.S.  I am also very curious how you guys figured out something that to me seems incredibly obscure.    :-)

Message 13 of 29
ACE - Expert

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Htc borked there update to there email client and its conflicting with webview.  Below is what webview is.

 

Android's Webview, as described by Google, is a “system component powered by Chrome that allows Android apps to display web content.” In other words, Webview allows 3rd party apps to show content in an in-app browser or in an app screen that pulls from the web.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 29
Tutor

Re: HTC One M8 can't compose an email - Unfortunately, Mail has Stopped Error Message.

Thank you.  I went ahead and uninstalled WebView for now; i'll see if that causes other problems and if so I may just have to reinstall it and use Gmail instead.

Message 15 of 29
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