Coach
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2 Messages
HTC One M8 Lollipop Problems
Hello, I recently updated to Lollipop (so software is Android 5.0.2, HTC Sense 6.0) on my HTC One M8, and I've been having a number of problems with the messaging app. Basically, messaging has become a complete mess/hassle. It takes up to 5 or 6 seconds every time to bring up conversations, and when it does to, the app often crashes ("Unfortunately, Messages has stopped"). I think I've counted a total of 30 crashes or so in the past week were I to guess. Generally the crashing occurs when attempting to type a message (that is to say that it doesn't happen often with inactivity or just reading messages, though that has happened I think). Additionally, I've noticed significant lag when typing messages of almost any length (so not correlated to long or large messages or anything).
Only recent change has been the upgrade to Lollipop and a theme change to Cascadia. Has anyone had any similar problems? Any known solutions or anything I can try? Thanks.
Accepted Solution
Official Solution
GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
You need to do a factory reset on the phone. You have an app that did not like the conversion to lollipop. Back up all your data and factory reset the phone.
Then clear your cache.
To wipe the cache partition, follow these steps:
If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
To wipe the cache partition, follow these steps:
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djohn22
Contributor
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1 Message
9 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
9 years ago
if your having that much trouble with the messaging app try a different one like go sms to see if it works better.
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