Voyager
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2 Messages
HTC ONE X BOOT LOOP
Hi everyone , i got an HTC One x , and few weeks ago i decide to put the RUU 3.18 ( Jelly Bean 4.1.1) ,a big mistake , after that i cannot use me cel phone it became in a constant boot loop that never stopp.-
Can anyone tell me how to fix it ? or somebody had the same issue ?
It is un-rooted so i cannot downgradeit
Thanks a lot
redpoint73
Professor
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3K Messages
11 years ago
Did you get an error when you ran the RUU, or did it seem to run all the way through correctly?
You might try to download the RUU, and run it again, just to see if that helps.
Otherwise if you can't get the phone up and running again, AT&T will probably replace the phone, since its the official software updated that caused your phone to stop working.
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gomussi
Voyager
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2 Messages
11 years ago
i didn`t get an error , the RUU Uupdate perfectly the phone , i dowloaded and run it again but the loops continue
Then i talk with HTC support center, they give me a Phone number to contact them and tell them whats happend ,but i guess , they gonna tell me to send them the cel phone ,the only thjing they can`t told me is how much does it coast to repair the issue
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redpoint73
Professor
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3K Messages
11 years ago
If the phone is not modified in any way, and is still covered by warranty, then it shouldn't cost you anything. Its their official update software that has rendered the phone inoperable. Its their fault, and their responsibility to replace or repair the phone. If you somehow are not covered by warranty (purchased from a 3rd party, for instance) then it might be a different story.
Did you purchase the phone direct from AT&T? If so, you may have better luck with warranty service through them. If you are lucky enough to live near one of the AT&T Device Support Centers, you may even be able swap out the phone immediately, for a replacement:
http://www.att.com/esupport/article.jsp?sid=KB91429&cv=820&title=Warranty%20exchange%20locations#fbid=F5YTRsrt9G4.
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