Thanks for posting. I'm sorry to hear you're not receiving certain messages. Have you tried resetting the device? If so, you can also try to see if your software is up to date.
If you've already done some basic troubleshooting with no results, go ahead and click here to send us a private message. In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns.