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HTC M8 Agent IQ Battery Drain?

Tutor

HTC M8 Agent IQ Battery Drain?

Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour.  The battery drain since the update is horrible.  Go to work, look at my phone 2 hours in and its at 50% battery.  Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app.  It stops for about 3-5 minutes and then is initiated again.  I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous.  Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird

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Message 1 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

I'm also still seeing this issue with 5.0.2.  AT&T, this needs to be fixed NOW.  I have had my phone since May and never had a battery life issue until March.  My son bought the same phone from Best Buy (I bought mine directly from AT&T).  He does not have this IQ Service running and does not have the issue.

Message 76 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

Well after two and a half months of this I finally got a $100 credit to my bill and I am getting an HTC One M9 shipped to me to replace this M8. All I have to do is ship the M8 back when the M9 comes. They still don't know when the issue will be fixed or what is causing it. I don't think they even begun working to fix it until after the Lolipop update because they thought it would fix the issue. I'm just glad to get a new phone and not have to worry about this anymore. It's worth buying a new OtterBox case and tempered glass screen protector for the M9 just like what I have on the M8.
Message 77 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

Congrats man...still happening with me and no offer of resolution other
than a refurb m8 through a insurance claim. I'm unable to use the phone as
i could before the first update. Battery dead within 8 hours while i am at
work not even using it. Is Asurion sending you the M9? I originally had a
One X (which the screen died out) and Asurion sent me the M8....now this is
happening i really am not feeling paying another deducible for the
insurance just to get a refurb M8 with the same issue. Before they changed
the terms of the Fan accounts i would get a new phone each year....all
things pointing to ATT not really caring about the customer...especially
me. I have a meeting scheduled with my companies purchasing department to
see if we can switch carriers. I love HTC (past 6 phones) but this is
forcing me to make a decision that may end up just giving up on them both.

Message 78 of 125
Scholar

Re: HTC M8 Agent IQ Battery Drain?

I just got a replacement M8 through AT&T, and so far no issues. IQ Agent is
still running all day, but there are no GPS triggers or Keep Awakes and
thus my battery has been great. Compared to before.

I'm not declaring victory until this keep up for at least another week or
two, but it really brings into question the QA/QC process AT&T goes through
to give us updated SW 6 weeks after competitors, yet still manage to screw
it up for many of its customers.

Message 79 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

@ATTMobilityCare, are we going to see an update and possible resolution to this issue? Some sort of response is warranted seeing that the lollipop update did not resolve this issue. 

Message 80 of 125

Re: HTC M8 Agent IQ Battery Drain?

So the problem just gets worse.  I stopped the iq agent today 19 times in an 8 hour work shift and my battery drained down to 21% and I made one 10 minute phone call all day.  @ATTMobilityCare hasn't responded at all to our last couple of requests.  Calling in and trying to deal with customer service has been horrible.  I just got this phone in December and my kids just got brand new iphones (when I thought the issue was resolved prior to the lollipop update) and sprint is willing to cut my bill in half and buy out our phones and termination fees.  15 years with AT&T and I expected better.  Has anyone done any research for a[Edited to comply with Guidelines]  Mobile phones are not mobile if they have to be plugged in all the time!

Message 81 of 125
ACE - Expert

Re: HTC M8 Agent IQ Battery Drain?

You mean an arbitrator for arbitration? Read your tos.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 82 of 125
Contributor

Re: HTC M8 Agent IQ Battery Drain?

I've had the phone since Feb this year and I am experiencing  the same issuewith the 4.4.4 update,  and after updating to lollipop the carrier iq problem keeps happening and is worse now, my phone battery is getting worse. I have 3 lines with Att and been a customer for over 10 years. Now I am very upset with this issue, and I am stuck with this phone for 2 years. This is UNACCEPTABLE service, and I've decided to take all my lines to another carrier who will pay my penalty and buy off my phones.  

Message 83 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Count me in. People normally fail to listen until you hit their pockets...

Message 84 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

@ATTMobilityCare, Is it really that difficult to update on the status of this issue? This is absurd. Everywhere you turn you get the run around. This is not a minor issue and should be resolved asap. 

Message 85 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Let me tell you how much AT&T doesn't care about their customers.

 

Everytime I call support, they say they will help me resolve my issue.  By the time we are done they tell me their is nothing they can do.

 

Now the latest, since my phone is out of warranty (by 2 weeks) they have basically said the problem is now MY PROBLEM.  They can't and won't help resove the issue.

 

They have no intention of doing anything about this, and suggested I contact the insurance and see what they could do.  The problem with the insurance is they will send me another HTC M8 that will have the same problems that I am having with this one.  The IQ agent will still be installed and it will only cost me $99 for the deductable.  What A CROCK!!!!

 

I asked HTC if other carriers had this crap installed and they told me they were not a liberty to say, but again said AT&T requested this be installed and this they way it is.  They can't help either.

 

AT&T told me there have been issues with the HTC M8 and the new update and they also told me they haven't heard of any issues with the M9 but it is so new that they problems may just now be surfacing.  

 

I want to switch carriers but I want to be sure I am not going to have the same situation with them before I make the switch.

Message 86 of 125
ACE - Expert

Re: HTC M8 Agent IQ Battery Drain?


@L141083 wrote:

Let me tell you how much AT&T doesn't care about their customers.

 

Everytime I call support, they say they will help me resolve my issue.  By the time we are done they tell me their is nothing they can do.

 

Now the latest, since my phone is out of warranty (by 2 weeks) they have basically said the problem is now MY PROBLEM.  They can't and won't help resove the issue.

 

They have no intention of doing anything about this, and suggested I contact the insurance and see what they could do.  The problem with the insurance is they will send me another HTC M8 that will have the same problems that I am having with this one.  The IQ agent will still be installed and it will only cost me $99 for the deductable.  What A CROCK!!!!

 

I asked HTC if other carriers had this crap installed and they told me they were not a liberty to say, but again said AT&T requested this be installed and this they way it is.  They can't help either.

 

AT&T told me there have been issues with the HTC M8 and the new update and they also told me they haven't heard of any issues with the M9 but it is so new that they problems may just now be surfacing.  

 

I want to switch carriers but I want to be sure I am not going to have the same situation with them before I make the switch.


if the phone is out of warranty then root the phone and remove the problem.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 87 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

I will have to do this (root the phone), but this should not be the way to resolve issues. I am also out of warranty so AT&T does not care about this issue getting resolved for me. However, my phone is just fine and it is their update that is causing this problem. And how exactly over the  air updates will work with my rooted phone is also questionable. At the time I purchased this phone, I thought this was going to be the first phone I wouldn't have to root to use.  Never again will I buy a carrier branded phone. @ATTMobilityCare

Message 88 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

OTA updates will not work according to AT&T.  You will update apps as normal through Google Play.  But other updates pushed by the network will no longer happen.

 

Rooting the phone is the only option because frankly AT&T doesn't care.  But that shouldn't be the way that this gets resolved. 

 

To me it shouldn't matter whether my phone is still under warranty or not.  The problem is not caused by anything I did, it is caused by a 3rd party app installed at the request of the carrier.  To me, this should be their problem because they pushed the app through and cause this problem.  Whether it is under warranty or not, it started because of their actions, not mine.

 

But of course that is not how they see it, they told me they were not responsible for a 3rd party app, and told me to read my contract and the TOS.  If they are not responsible for a 3rd party app then why did they force one OTA onto my phone without my authorization??

 

Again it is a HUGE CROCK!!

Message 89 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Yep, they might as well just stop selling phones. I will never buy one
through them, ever again. This includes my wife and both of her parents who
are on my account.

Message 90 of 125
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