Explore & discover

Helpful Links

HTC M8 Agent IQ Battery Drain?

Tutor

HTC M8 Agent IQ Battery Drain?

Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour.  The battery drain since the update is horrible.  Go to work, look at my phone 2 hours in and its at 50% battery.  Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app.  It stops for about 3-5 minutes and then is initiated again.  I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous.  Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird

9,868 Views
Message 1 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

It was only happening on the AT&T M8s per android forums and Reddit, along with this thread. Stopping IQ Agent prevented the GPS from activating. I would not be surprised if an unofficial update was released through google via webview update. I don't care because my phone finally works normally now, but I am also not buying that AT&T's IQ Agent had nothing to do with the problem. 

Message 121 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

My issue seems to have gone away as well this week. I always have 5 bars
of 4GLTE while at work, so it's the same scenario as last week, but now my
GPS symbol isn't showing up constantly and I can get through the day
without charging.

Message 122 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

I am glad also that this is solved but you know that AT&T will never admit that it was partially their problem.  It did seem to be only AT&T M8 phones with this issue. But you know the typical "it wasn't us" answer that we will get.

Message 123 of 125
Scholar

Re: HTC M8 Agent IQ Battery Drain?

I had this issue loooong before webview was a notable or isolated app, and
had zero issue upon getting a replacement phone along with identical setup.
I don't think there's a singular explanation for this, but glad to hear
others are finally getting the deserved resolution that ATT seemed to have
no interest in troubleshooting for its customers.

Message 124 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

I spoke too soon...while the agent doesn't stay on for hours at a time. I
see it flashing constantly and my battery (after a week of better battery)
is draining again the same or now even more...been up for 4 hours took one
call that lasted 5 minutes and now have 45% battery life even with the
saver activated...you are losing a lifelong customer and the company I work
for business lines. This is ridiculous....they say Comcast has bad customer
support...this is even worse

Message 125 of 125
Share this topic
Share this topic
Additional Support