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HTC M8 Agent IQ Battery Drain?

Tutor

HTC M8 Agent IQ Battery Drain?

Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour.  The battery drain since the update is horrible.  Go to work, look at my phone 2 hours in and its at 50% battery.  Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app.  It stops for about 3-5 minutes and then is initiated again.  I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous.  Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird

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Message 1 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

Correct! Per my conversation with HTC support, they actually stated that in
the conversation with ATT for the M8 build that they did not support or
suggest adding this to the release. The particular associate i spoke with
twice stated that the program is in litigation and being specifically
addressed at the government level for privacy concerns

Message 46 of 125

Re: HTC M8 Agent IQ Battery Drain?

It doesn't make sense that it would be HTC's fault as no other version of the M8 is experiencing the issue. Also, the “carrier” in Carrier IQ makes your story even less believable. 

Message 47 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

The question is, is ATT smart enough to not include it in the lollipop release, or will it be part of the added bloatware that they seem to enjoy.

Message 48 of 125
Guru

Re: HTC M8 Agent IQ Battery Drain?

I can't believe ATT is so strongly pointing the finger at HTC for this issue. I, too, have heard/read several statements from HTC regarding this issue and they've all said that ATT was requesting the agent IQ "sofware" themselves. I also really hope that this issue is completely resolved with the Lollipop update which, apparently, we can be expecting relatively soon.
Message 49 of 125
Contributor

Re: HTC M8 Agent IQ Battery Drain?

Charise,

I give you props for being the brave soul to step out on this ledge.  If this is an HTC issue that, only AT&T customers are having, I find it EXTREMELY difficult to believe AT&T, the 3rd largest telecommunications company in the world doesn't have the "power" to demand HTC fix the problem. Doesn't AT&T care enough about their customers to light a fire under HTC or do they just not know how to fix this and save face?  Either way, it doesn't bode well for AT&T customer satisfaction. When you're one of the largest telecom companies in the world, what's a few thousand dissatisfied customers with dead phones, right?

Message 50 of 125
Scholar

Re: HTC M8 Agent IQ Battery Drain?

@ATTMobilityCare Charise, @plzpcs is right; you have to own this. We know it's only happening on AT&T, and we know it's not even an application built into HTCs kernel source for the M8. This is SO OBVIOUSLY at the hands of AT&T, and its frustrating that the company can't just own up and say if/when a fix is on the way. That's how good business works. If Chevrolet has to recall 25,000 vehicles because of bad clutches, they wouldn't blame the manufacturer, they'd take it on themselves because its their brand and their assembly and its a unit that they sold to their customers. They'd be accountable, which I know is a tough word for AT&T to understand.
Message 51 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

I was just told for an AT&T executive that's working my BBB complaint that in order to fix the issue, I needed to download the recent update file straight from HTC. If that doesn't fix it then there is something wrong with the motherboard and HTC would have to repair it. I think this is total B S and AT&T has no idea how to fix it or even wants to deal with it. I'll try it but I don't think it's going to help.
Message 52 of 125
Scholar

Re: HTC M8 Agent IQ Battery Drain?

Wow...and ha! Suddenly a significant subset of users on the same phone
started to arbitrarily experience identical hardware/mo-bo failures
manifesting themselves through carrier spyware glitches at the same exact
time? The only part worse than knowing for sure that that is a load of
crap is that there are surely countless non-technical customers who have no
reason nor ability to recognize AT&Ts incompetence, and are thus thrust
into dealing with getting new/replacement devices for no reason. What a
shame.

Message 53 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

Well, considering I've done 2 factory resets already, all my info is backed up to my SD card as well as my computer. In addition, all my contacts, calendar and apps I have set to automaticly saved and uploaded to Google. Here's the problem... I have tried on 3 different computers to run the update RUU file and on all three computers the file does the same thing. It takes forever to load the first screen that says preparing the install. After pressing next it takes me to a screen about the legal info that you have to accept. I click on accept and then click on next and the program/installer goes away and nothing ever happens. I tried this with the phone in normal power on mode and also in fastboot mode like HTC recommends if you have issues and it still doesn't work. HTC tier 2 support should be calling me back to see why it won't work.
On another note I went to the Local AT&T Corporate Store because I was told that they could install the RUU file for me and they can't/don't do it. I talked with a rep there and she thought the whole thing was very odd. She even had me walk over with her to the two HTC One M8 display models and we checked a few things. One was running 4.4.4 and the other 4.4.2. We were able to reproduce the same issue that we are all having on the updated phone but the phone with 4.4.2 did not do it and was not running IQ Agent. This definitely tells us that this is a software issue and that it can't possibly be issues with the update not installing right during the OTA download and install process. As for why the HTC file won't work even on 3 different computers is beyond me and even an HTC supervisor. At least a level 1 supervisor.
Message 54 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Just started seeing the carrier iq spyware this morning running 4.4.2 after I did a warranty exchange unbelievable!! Something needs to be done about this at&t does not need to know where people are they need to remove this carrier iq immediately they have no business having carrier iq in customers phones I'm not a happy at&t customer right now....
Message 55 of 125

Re: HTC M8 Agent IQ Battery Drain?

I've noticed that the GPS icon comes on when switching between 4G and LTE, turning on airplane mode or when a phone call ends.

 

My guess is that AT&T is gathering diagnostic data about signal quality and call quality relative to your location [so they can boast about it in their awful commercials]

 

When connectivity changes, it must trigger Carrier IQ to poll your GPS location to add along with a bunch of other data that it sends back to AT&T.

Message 56 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Has anyone had any iqagent carrier iq issues gps icon flashing with the lollipop update for HTC One M8 hopefully this lollipop update fix the problem but I still iqagent in the android system app let me know if anyone experiences any problems..
Message 57 of 125

Re: HTC M8 Agent IQ Battery Drain?

I've heard that lollipop update cause battery drain for some people, which been my experience with every major update. This is the last phone that will ever update to the newer software. As for the GPS and the IQ spyware, no one is saying anything yet. Either everyone is waiting for anyone else to do it first or its too early. I. Wonder if we can get the news media involved; AT&T spying on their customers should make an interesting story.

Message 58 of 125

Re: HTC M8 Agent IQ Battery Drain?

IQ Agent is still running and still turning on my GPS after the Lollipop update...

 

This should come as a surprise to no one.

Message 59 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

Unfortunately it was not addressed. No Sense 7 either... but the Gps issue
still happening on the M8 with new update and now even feels like its
burning a hole in my pocket. When turning phone on, IQ AGENT will now
remain on constantly until you force stop. Also check it when you are
downloading through wifi on your phone, acting slow? just force stop to
significantly improve speed. I have also noticed a beeping sound or series
of beep sounds will occur when picking up a call or quality suddenly
degrades during conversation dropping LTE quicker than before the update.
When you force stop the call quality also improves significantly. I'm not
in a rural area....Philadelphia...so the fact that the only option i was
given is a refurb (which may have the same issue per att) is
unacceptable...this phone is less than a year old and I have been a
customer for almost 20 years and FAN account holder for 10

Message 60 of 125
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