02-27-2015 12:40 PM
Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour. The battery drain since the update is horrible. Go to work, look at my phone 2 hours in and its at 50% battery. Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app. It stops for about 3-5 minutes and then is initiated again. I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous. Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird
04-08-2015 6:41 AM
04-08-2015 1:02 PM
04-08-2015 5:36 PM
04-09-2015 6:20 AM
04-09-2015 4:17 PM
04-09-2015 4:58 PM
04-09-2015 5:19 PM
04-09-2015 6:05 PM
I spent an hour on line chatting with a service representative. Again, there was no resolution. They all say the same thing, the carrier IQ cannot be removed. And it appears they have no interest in removing it.
I just got the OS update and it is still there. After talking again with HTC they say that this is installed at the request of the carrier. What is it going to take for ATT to listen to their customers and provide a quality experience and a quality service?
04-09-2015 6:55 PM
04-11-2015 7:52 AM
Didn't see this post before I posted mine: https://forums.att.com/t5/Device-Features/HTC-M8-GPS-Turning-on-automatically/m-p/4221862
Same idea, same ugly problem. If AT&T doesn't intend to fix it real soon, they are going to face some consequences - either replace device, full refund, and some compensation for the fact that I have to walk around with $600 phone and charge it every 5hrs.
Also, the airplane mode links to the same issue. Was on a flight this week and turned on the Airplane mode only to see that battery was drained quicker! why, you ask? Because phone was constantly looking for GPS and left my phone "awake" for the entire time. This is utterly b*s
- edited 04-12-2015 10:12 PM by Phil-101
The only way your gonna be able to fix this problem is root the phone obviously at&t doesn't care they told me they can't remove it they requested it to be installed at&t customers shouldn't have to root the phone to have a phone work properly
[Edited to comply with Guidelines]
04-13-2015 12:38 PM
04-13-2015 12:42 PM
Just heard at&t got fined 25 million for security privacy data breach I wonder if this had to do with iq agent carrier iq etc. Hope this fixed the spyware issu. With iq agent carrier iq
nope had to do with 280000 accounts getting breach at a call center is mexico.
04-14-2015 1:33 PM
How can I obtain S OFF through AT&T to remove this bug that keeps getting passed down through all updates? Do I have to switch carriers to solve this issue?
04-15-2015 10:56 AM
I am having this issue since the KitKat update and it is infuriating to constantly have to stop AndroidSystem in running apps to get the satellite to turn off and save my battery life. @ATTMobilityCare, are there any updates regarding this issue? I have called both HTC and AT@T and there seems to be no resolution in sight for this issue. Every time my phone loses LTE connection or I make a phone call, the satellite turns on and stays on for hours at a time. The fact that I may have to root my phone just to make it useable is completely unacceptable. Any updates to the resolution of this issue would be greatly appreciated.
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