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HTC M8 Agent IQ Battery Drain?

Tutor

HTC M8 Agent IQ Battery Drain?

Ever since the update i have been getting the Dish icon (like GPS) appearing consistently for 10-20 minutes at a time in a given hour.  The battery drain since the update is horrible.  Go to work, look at my phone 2 hours in and its at 50% battery.  Go into manage apps and see Agent IQ under android services. says its running for over 24 hours? when i try to stop the app.  It stops for about 3-5 minutes and then is initiated again.  I have no GPS on , no auto update apps....what the heck.... tried the hard reboot after stopping the program and nothing....this is getting to be ridiculous.  Any one else having the issue? i see it in other forums about the ATT update/Agent IQ issue but nothing here in the community....weird

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Message 1 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Message 91 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Hello @ATTMobilityCare, I see you responding in other threads.

Message 92 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

Honestly i believe they were told not to respond..its the only thing that
makes sense...especially since this is easily viewable from searching IQ
AGENT ATT in any search engine...there are HTC exec's watching this thread
as well.... with all of the @HTC blaming by ATT Customer Service and even
the Claims office.... i can definitely understand. The HTC M8 is a great
phone....the ATT M8 is good phone for 3 hours a day....but great for ATT
for all 24 hours they are transmitting personal information using your own
data and wifi. Just wait until your ATT M8 starts kicking in the IQ
AGENT/GPS while you are on a call (never mind during airplane mode or
extreme power saver mode)....you will either hear intermittent static,
series of beeps or the person on the other line will sound as if they are
inside of your ear canal. This just makes you realize what a company of
this size does when they don't want to actually address something...the new
slogan must be " Closed eyes see nothing ".


"Sure we can take care of the issue for you, just pay the deductible and we
will send you the same problem again!"

Message 93 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Message 94 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Thanks for the links. I just called AT&T again today and they continue to claim that Carrier IQ has nothing to do with AT&T and is solely HTC's problem. Getting nowhere per usual. I did notice that when Carrier IQ activates GPS, it changes your settings from whatever your have (be it off or battery saving mode) to high accuracy. It does this even in airplane mode. Unbelieveable. And the AT&T rep told me that the only solution on their end is to sell me a new phone. 


Customer: Hello, I am having issues with an update that I did through your network. My phone was perfect prior to the update.

 

ATT Agent: You are out of warranty so there is nothing we can do. My suggestion is to purchase a new phone because you are eligible for an update.

Customer: So you guys basically brick my phone and make it un-useable, and then deny all liability. You then tell me to purchase another phone from you guys, when you ruined my $650 dollar phone one year after ownership? Is that what you call AT&T customer service

ATT Agent: That is the only option we have to resolve this issue


How this is the industry norm is beyond me. I wish I had the time and money to pursue legal avenues. But they know the majority of people don't have that option and so No Care Ever remains the mantra. 

Message 95 of 125
ACE - Expert

Re: HTC M8 Agent IQ Battery Drain?

Only way to do anything is arbitration. Which is not a perfect thing either

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 96 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

I have already alerted everyone I know, spread the word across multiple social platforms, and forums across the internet. We will all be leaving AT&T as they are a horrible company with no customer service or morals. I have also forwarded this thread to my entire email list and asked them to do the same. They think their ship is too large to sink, but I counter with the Titanic. Enjoy your dwindling customer base AT&T!

Message 97 of 125
ACE - Expert

Re: HTC M8 Agent IQ Battery Drain?

While I might agree with you this carrier iq thing stinks it does not
affect all m8 phones. My wife's m8 never had this problem nor did mine.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 98 of 125
Highlighted
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Have you updated to 4.4.4 and then to 5.0.2? Even the M8s at the AT&T store had running Agent IQ. It won't activate GPS unless you lose LTE signal. I'm pretty sure every single AT&T M8 has IQ agent, it just isn't as big of an issue because you don't lose LTE connectivity very often. Where I work, the phone toggles btwn 4g and 4gLTE, and that activates IQ agent and gps every single time. If I am at home or in the city where the phone does not lose LTE, IQ agent will run but GPS will not be activated very often. Either way, the fact that the program can change your privacy settings from GPS off to GPS High Accuracy is troubling. 

Message 99 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Plus, VOLTE isn't up everywhere yet, so anytime you send/receive a call or text, GPS pops up as you drop LTE to make the call/text.

Message 100 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Just in case you didn't get the memo @ATTMobilityCare, I will remind you guys again. Waiting for an update. 

Message 101 of 125
Tutor

Re: HTC M8 Agent IQ Battery Drain?

I would like to point out again that the software is only installed on my
phone purchased from AT&T. My son purchased his from Best Buy and doesn't
have it. My coworker purchased his directly from HTC and doesn't have it.
If you aren't going to fix it, then I want it removed.

Message 102 of 125
ACE - Expert

Re: HTC M8 Agent IQ Battery Drain?


@IQCarrierHTC wrote:

Just in case you didn't get the memo @ATTMobilityCare, I will remind you guys again. Waiting for an update. 


@IQCarrierHTC

 

have you read the tos you agreed to?  notice the underlined portions of this.

 

The software, interfaces, documentation, data, and content provided for your Equipment as may be updated, downloaded, or replaced by feature enhancements, software updates, system restore software or data generated or provided subsequently by AT&T (hereinafter “Software”) is licensed, not sold, to you by AT&T and/or its licensors/suppliers for use only on your Equipment. Your use of the Software shall comply with its intended purposes as determined by us, all applicable laws, and AT&T’s Acceptable Use Policy atatt.com/AcceptableUsePolicy.

You are not permitted to use the Software in any manner not authorized by this License. You may not (and you agree not to enable others to) copy, decompile, reverse engineer, disassemble, reproduce, attempt to derive the source code of, decrypt, modify, defeat protective mechanisms, combine with other software, or create derivative works of the Software or any portion thereof. You may not rent, lease, lend, sell, redistribute, transfer or sublicense the Software or any portion thereof. You agree the Software contains proprietary content and information owned by AT&T and/or its licensors/suppliers.

AT&T and its licensors/suppliers reserve the right to change, suspend, terminate, remove, impose limits on the use or access to, or disable access to, the Software at any time without notice and will have no liability for doing so. You acknowledge AT&T’s Software licensors/suppliers are intended third party beneficiaries of this license, including the indemnification, limitation of liability, disclaimer of warranty provisions found in this Agreement.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 103 of 125
ACE - Expert

Re: HTC M8 Agent IQ Battery Drain?


@IQCarrierHTC wrote:

Have you updated to 4.4.4 and then to 5.0.2? Even the M8s at the AT&T store had running Agent IQ. It won't activate GPS unless you lose LTE signal. I'm pretty sure every single AT&T M8 has IQ agent, it just isn't as big of an issue because you don't lose LTE connectivity very often. Where I work, the phone toggles btwn 4g and 4gLTE, and that activates IQ agent and gps every single time. If I am at home or in the city where the phone does not lose LTE, IQ agent will run but GPS will not be activated very often. Either way, the fact that the program can change your privacy settings from GPS off to GPS High Accuracy is troubling. 


@IQCarrierHTC

 

I can tell you without a doubt my wifes phone does have the IQ software but it does not cause issues with her phone.  Now that could be because I wiped the phone and installed the RUU.  I dont like OTA updates they cause to many problems.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 104 of 125
Teacher

Re: HTC M8 Agent IQ Battery Drain?

Where in the TOS does it say that AT&T w/o my permission can use my GPS data to help monitor their network? Also, the software update basically bricked my phone. I will end up rooting the phone and it really isn't THAT big of a deal for me to get rid of this problem. My point is that this should not be the way AT&T deals with their customers. They clearly have a software bug, as some service reps have acknowledged over the phone and in this very thread. The least they can do is say they are working on an update to get this issue resolved. But instead, I get the "You are out of warranty so buy a new phone from us" response. 

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