HTC Inspire issue with phone freezing

Contributor

HTC Inspire issue with phone freezing

I keep having the same issue and have had the phone warrantied once for this already.  When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone.  However, the screen will freeze and not allow me to slide the bar.  Then when I try to take the phone out of sleep mode again for the next several minutes, the screen will stay black, but the home, menu, back, and search buttons at the buttom of the phone will be lit up.  When I took my first inspire in to the warranty center they said this was a known issue and that HTC had an update comiing out to fix the issue.  However, a couple months later and a new phone, the issue is still persisting and getting worse everyday.  Has anybody been able to get past this without getting a completely different model phone?

Message 1 of 33 (29,766 Views)

Re: HTC Inspire issue with phone freezing

Sorry, first time I've heard about this issue.  If you don't get a response here soon, check over at xda developers.

Message 2 of 33 (29,643 Views)
Professor

Re: HTC Inspire issue with phone freezing

First I've heard of this as well. My Inspire is rooted and has a different ROM (operating system) and I've never had an issue. If you don't want to root and flash a different ROM (you can read about this at xda-developers.com), then I would take it back again.

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Message 3 of 33 (29,618 Views)
Professor

Re: HTC Inspire issue with phone freezing


gmacbasball wrote:

I keep having the same issue and have had the phone warrantied once for this already.  When my phone is on and booted, when I click on the button to take my phone out of sleep mode, the screen will come up where I am supposed to slide the bar down to unlock the phone.  However, the screen will freeze and not allow me to slide the bar.  Then when I try to take the phone out of sleep mode again for the next several minutes, the screen will stay black, but the home, menu, back, and search buttons at the buttom of the phone will be lit up.  When I took my first inspire in to the warranty center they said this was a known issue and that HTC had an update comiing out to fix the issue.  However, a couple months later and a new phone, the issue is still persisting and getting worse everyday.  Has anybody been able to get past this without getting a completely different model phone?


Do you know if your phone has the Gingerbread upgrade installed? Have you tried a factory reset? I have read using a live wallpaper can cause this issue at times. Also, consider if an app you may be installing is causing this.

Message 4 of 33 (29,609 Views)
Contributor

Re: HTC Inspire issue with phone freezing

I have had the same issue, but only for a month or two. I thought it may be apps, even tho I have very few, so I uninstalled all recent ones. No.change. it is so frustrating!! Sometimes it will do that and I will get a call but it remains black.
Message 5 of 33 (29,576 Views)
Contributor

Re: HTC Inspire issue with phone freezing

No! I have had four different inspire phones all of which had this same problem. They also tend to call people at random when the phone is just sitting on the table and some times when I'm on a call it will just it will do it as well. Tech support told me its because of the apps I have on my phone but the ironic thing is I only have the apps that come with the phone from the at&t store. The told me that the only other thing I could do is send it in to HTC so the could look over it. I can't wait a month while the check out my phone. What am a suppose to use, they don't give you one u can use while its been looked at. They then told me to just buy a new one. I just paid another 100 to get this one. It really is a joke.
Message 6 of 33 (29,128 Views)
Professor

Re: HTC Inspire issue with phone freezing

I don't know what the official policy is, if there even is one.  But 4 defective phones is a lot, so I would call AT&T and insist on them replacing it with another model phone.  Ask for a supervisor or otherwise escalate if they refuse.  Pretty sure I've read of customers on here that have switched to a different phone with less than 4 lemons.

Message 7 of 33 (29,116 Views)
Employee

Re: HTC Inspire issue with phone freezing

I would contact HTC since they made that awful phone
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 33 (29,098 Views)
Tutor

Re: HTC Inspire issue with phone freezing

yes i'm having the same problem and att doesn't give a crap about it.. THey know this is a problem but continue to sell this phone. So i can deal with it or pay 125 for an insurance claim since my phone is 4 days out of warranty.. Yes my second phone in one year that has done this. They won't upgrade, they won't replace and they pretty much told me i'm screwed. I'm tired of att and their lies..

Message 9 of 33 (28,903 Views)
Contributor

Re: HTC Inspire issue with phone freezing

I have been having the same issues with my Inspire. I just called AT&T yesterday and they are willing to replace the phone but with the same model.  I was hoiping to get something different but they stated that was not an option.  This is the second one I had I had to take the first one back in less than two weeks for doing the exact same thing.  The phones are over priced and it just irks me that you have to jump through hooops with what they call the  newest technology just to get a replacement.

Message 10 of 33 (28,849 Views)
Tutor

Re: HTC Inspire issue with phone freezing

[ Edited ]

that is exactly why i'm leaving att.. they know this phone has issues but they won't replace with a different model.. They won't pull them from the shelves. They don't give a [word filter avoidance] about the customers

Message 11 of 33 (28,803 Views)
Contributor

Re: HTC Inspire issue with phone freezing

I have had the same issue with my Inspire but it always worked eventually. This past wednesday the same problem happened but I was unable to slide the bar to unlock the phone at all. It would only go to sleep mode or come out of it. I called tech support and they said it is because of 3rd party apps, which i have none, and they were able to get it working again. Today while at work the same thing happened. I did what tech support told me to do, take the battery and SD card out, wait, replace and then turn it back on. It worked previously but has yet to do anything this time. I have done that about 15 times and i got it to work for 10 seconds and then it frooze again. So same issue but more sever it seems.

Message 12 of 33 (28,341 Views)

Re: HTC Inspire issue with phone freezing

I have the same problem EVERY day, and I have to remove the battery completely because the phone freezes. They have never offered to send me a new phone, but I wouldn't want the same phone again, anyway. Mine has been doing this for months. I've been into AT&T begging for help/suggestions/solutions, but even the managers know the issues and tell me there's nothing they can do. I'm willing to pay a little extra to get a different phone; no one should be forced to stick with something that doesn't work.

To my knowledge, HTC has not offered a software upgrade or any other solutions; the Inspire will become obsolete. Really wish they'd first help those of us with the phone..

Message 13 of 33 (28,002 Views)
Highlighted
Contributor

Re: HTC Inspire issue with phone freezing

I had the same issure with my HTC Inspire. I had it for 4 months, It was locking up and kept saying HTC foreclose. I was told finally it had a software issue.. I got a replacement phone, it was HTC inspire. same problems within 1 mont of having it. I called back and got a Samsung Galaxry S II. That phone only lasted about 2 months. I do a lot of texting. that phone started to restart itself, i had to shut it off and turn back on to get any of my messages or showing any of the my calls.

 

It is getting frustated how many problems I am having with ATT smart phones. I never had problems before but with Samsung and HTC sucks

 

Message 14 of 33 (27,679 Views)
Contributor

Re: HTC Inspire issue with phone freezing

I have done a complete factory reset for 3 times. Its not my applications that been causing me problems.
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