HTC Inspire 4G update problem

[#1]

I received a text message from AT&T about 3 days ago telling me there was a critical software update for my phone. I have been trying to download the update but I get a "Server Unavailable" error. I am connected to WiFi and have tried at various times of the day. What can I do to get this update?

[#2]

I received a text message from AT&T about 3 days ago telling me there was a critical software update for my phone. I have been trying to download the update but I get a "Server Unavailable" error. I am connected to WiFi and have tried at various times of the day. What can I do to get this update?

[#3]

Same issue, Any solution?

[#4]

Same issue, Any solution?

[#5]

Make sure your mobile network is on as well.  Not just wifi.  Worked for me.

[#6]

Make sure your mobile network is on as well.  Not just wifi.  Worked for me.

[#7]

wifi and mobile on still unable to download, get "server unavailable" still

[#8]

wifi and mobile on still unable to download, get "server unavailable" still

[#9]

What you want to do is go to htc's website select support, then phones, then select the HTC inspire, then select the software and updates...you'll see a paragraph titled

HTC Inspire™ 4G for AT&T ROM Update | 7.31.2012 theres a link that says read more, click that link and there are instructions on downloading at the bottom of the post with the version to download onto your PC. You will need HTC sync on your PC for this. (NOT htc sync manager)

[#10]

What you want to do is go to htc's website select support, then phones, then select the HTC inspire, then select the software and updates...you'll see a paragraph titled

HTC Inspire™ 4G for AT&T ROM Update | 7.31.2012 theres a link that says read more, click that link and there are instructions on downloading at the bottom of the post with the version to download onto your PC. You will need HTC sync on your PC for this. (NOT htc sync manager)

[#11]

I got the notification it keeps saying server unavailable when I try to update..

At&t said Htc hadn't provided them with the file.

Htc says At&t has a slow server that is being overwhelmed buy the number of update requests.

I don't want to overload the junk in my phone without having  it backed up.

I don't know why the file from HTC wouldn't do the same download without wiping out the phone contents.

The at&r software server has been giving me this server unavailable message for long before this

update was available it used to say no updates available when I would check it.

I think at&t needs to check and upgrade there server.

It looks like the update is much more trouble than its worth,

[#12]

I got the notification it keeps saying server unavailable when I try to update..

At&t said Htc hadn't provided them with the file.

Htc says At&t has a slow server that is being overwhelmed buy the number of update requests.

I don't want to overload the junk in my phone without having  it backed up.

I don't know why the file from HTC wouldn't do the same download without wiping out the phone contents.

The at&r software server has been giving me this server unavailable message for long before this

update was available it used to say no updates available when I would check it.

I think at&t needs to check and upgrade there server.

It looks like the update is much more trouble than its worth,

[#13]

I have downloaded and installed the ROM update from HTC site via HTC Sync. Nice interface....Fast...Big Big problem!!!  Camera is dead...completely. Restart couple of time, Removed battery, did Factory reset, reinstalled ROM...still dead...

This ROM is probably for Desire HD (it says 'Desire HD' within some stock appliations like Music player). I know the models are similar, but how similar ?

Customer support told me there is no way to return back to old ROM, I need to send for repair...Don't know what to do? Any suggestions?

[#14]

I have downloaded and installed the ROM update from HTC site via HTC Sync. Nice interface....Fast...Big Big problem!!!  Camera is dead...completely. Restart couple of time, Removed battery, did Factory reset, reinstalled ROM...still dead...

This ROM is probably for Desire HD (it says 'Desire HD' within some stock appliations like Music player). I know the models are similar, but how similar ?

Customer support told me there is no way to return back to old ROM, I need to send for repair...Don't know what to do? Any suggestions?

[#15]

Dial *#*#682#*#* in your phone. The update will start automatically.

[#16]

Dial *#*#682#*#* in your phone. The update will start automatically.

[#17]

Allen is right.  That code will work.  I called AT&T support and they told me to call HTC support.  HTC support gave me that code and it installed the update.  If that doesn't work, I'd call HTC support at 866-449-8358.  

[#18]

Allen is right.  That code will work.  I called AT&T support and they told me to call HTC support.  HTC support gave me that code and it installed the update.  If that doesn't work, I'd call HTC support at 866-449-8358.  

[#19]

After 2 days...Camera start working ...Now the phone shows up as Desire HD in my car Bluetuz....

[#20]

After 2 days...Camera start working ...Now the phone shows up as Desire HD in my car Bluetuz....

[#21]

Is everyone having good luck with this update? I’m nervous about updating since the last time I updated (last winter), it didn’t want to show who was sending new text.

[#22]

Is everyone having good luck with this update? I’m nervous about updating since the last time I updated (last winter), it didn’t want to show who was sending new text.

[#23]

Have 2 phones that have upgraded (1 still has not) and had no problems with it from either phone. 

The new lockscreen is nice and I like the new gallery better than the old one.  And I really like that we can do screen shots now. 

[#24]

Have 2 phones that have upgraded (1 still has not) and had no problems with it from either phone. 

The new lockscreen is nice and I like the new gallery better than the old one.  And I really like that we can do screen shots now. 

[#25]

I got a responce back from tech suppport, (*#*#682#*#*) they gave me the same code and it started right away. No problem with the download/installation; everything is fine.

[#26]

I got a responce back from tech suppport, (*#*#682#*#*) they gave me the same code and it started right away. No problem with the download/installation; everything is fine.

[#27]

awesome thnanks

[#28]

awesome thnanks

[#29]

awesome...feels like a new phone. I used the check for ATT update under menu for my upgrade. Took about 30 min to do everything.
I don't feel like a step-child anymore!

[#30]

awesome...feels like a new phone. I used the check for ATT update under menu for my upgrade. Took about 30 min to do everything.
I don't feel like a step-child anymore!

[#31]

Thank you!! That was the golden ticket to this issue. Sure nice to find someone posting a message who is actually right for a change Thanks to whoever the AT&T tech you got it from too. They simply told me to keep trying the 'update' option under 'settings' because their server is flooded right now.

Kim

[#32]

Thank you!! That was the golden ticket to this issue. Sure nice to find someone posting a message who is actually right for a change Thanks to whoever the AT&T tech you got it from too. They simply told me to keep trying the 'update' option under 'settings' because their server is flooded right now.

Kim

[#33]

I have downloaded the update and the phone seems to work. But when it goes into sleep mode after a minute, it won't come back on. I remove the battery and then re-insert it, and the phone works again briefly. But then after a few minutes, it shuts down again and won't turn on. I went into the AT&T store and they were not helpful. Their best suggestion was to buy a new battery, which they don't sell. (though the battery life indicator shows the original battery was fully charged). I went to Batteries Plus and bought a new $40 battery. After inserting the new battery and turning the phone on, it worked...and then went back into sleep mode and would not turn on again. So, obviously, that wasn't the problem. I'm not sure where to go at this point, because the phone is no longer under warranty. It worked perfectly fine before the update and now it doesn't.

Has this happened to anyone? Does anyone have any suggestions for next steps?

[#34]

I have downloaded the update and the phone seems to work. But when it goes into sleep mode after a minute, it won't come back on. I remove the battery and then re-insert it, and the phone works again briefly. But then after a few minutes, it shuts down again and won't turn on. I went into the AT&T store and they were not helpful. Their best suggestion was to buy a new battery, which they don't sell. (though the battery life indicator shows the original battery was fully charged). I went to Batteries Plus and bought a new $40 battery. After inserting the new battery and turning the phone on, it worked...and then went back into sleep mode and would not turn on again. So, obviously, that wasn't the problem. I'm not sure where to go at this point, because the phone is no longer under warranty. It worked perfectly fine before the update and now it doesn't.

Has this happened to anyone? Does anyone have any suggestions for next steps?

[#35]

I'm having this exact same problem. My phone worked perfectly 5 hours ago. I downloaded the update and ever since, I have a constantly restarting paperweight. I'm about to switch providers. I am so fed up with all of the technical glitches over the past few years with this company. How do I fix this?

[#36]

I'm having this exact same problem. My phone worked perfectly 5 hours ago. I downloaded the update and ever since, I have a constantly restarting paperweight. I'm about to switch providers. I am so fed up with all of the technical glitches over the past few years with this company. How do I fix this?

[#37]

   Did the update last night based on the phone code Allen0903 provided.

All I can say is that the phone is much, much smoother and everything seems to be working so far ......

[#38]

   Did the update last night based on the phone code Allen0903 provided.

All I can say is that the phone is much, much smoother and everything seems to be working so far ......

[#39]

I do have a problem, my battery life went from bad to worse after the update. This morning i took it out of the charger, made a call and checked facebook for about 5 minutes. I probably used the phone for about 20 minutes total and my battery went from 100% to 82%. My screen brightness is around 35%, no bluetooth, no gps, yes wi-fi, no mobile network. Auto sync is enabled but it has always been on even before the update and my battery wouldn't drain this fast. Before the update i would be at 50% battery life by 5pm. Anyone notice this? Any new setting with this update that im missing?

[#40]

I do have a problem, my battery life went from bad to worse after the update. This morning i took it out of the charger, made a call and checked facebook for about 5 minutes. I probably used the phone for about 20 minutes total and my battery went from 100% to 82%. My screen brightness is around 35%, no bluetooth, no gps, yes wi-fi, no mobile network. Auto sync is enabled but it has always been on even before the update and my battery wouldn't drain this fast. Before the update i would be at 50% battery life by 5pm. Anyone notice this? Any new setting with this update that im missing?

[#41]

I do have to add that i've had the update for a few days now.

[#42]

I do have to add that i've had the update for a few days now.

[#43]

Did this update your phone to ICS (Ice Cream Sandwich (Android 4))?

[#44]

Did this update your phone to ICS (Ice Cream Sandwich (Android 4))?

[#45]

Not really i still have 2.3.5

[#46]

Not really i still have 2.3.5

[#47]

It's not an Android OS update, it's an update for HTC Sense. 

[#48]

It's not an Android OS update, it's an update for HTC Sense. 

[#49]

Wait, i thought this thread was a bout the htc sense update.

[#50]

Wait, i thought this thread was a bout the htc sense update.

[#51]

---

maurigr wrote:
Wait, i thought this thread was a bout the htc sense update.

---

As far as I know, it is about the Sense update.  But ahpitre asked about ICS so I was responding to that specific question. 

[#52]

---

maurigr wrote:
Wait, i thought this thread was a bout the htc sense update.

---

As far as I know, it is about the Sense update.  But ahpitre asked about ICS so I was responding to that specific question. 

[#53]

Ahhh i see now my bad.

[#54]

Ahhh i see now my bad.

[#55]

This morning the update finaly came in on the phone from ATandT . The only problem I have with the update

is the gallery icon for pictures no longer works. The update seems to have made the phone more snappy.

[#56]

This morning the update finaly came in on the phone from ATandT . The only problem I have with the update

is the gallery icon for pictures no longer works. The update seems to have made the phone more snappy.

[#57]

---

ctuna wrote:

This morning the update finaly came in on the phone from ATandT . The only problem I have with the update

is the gallery icon for pictures no longer works. The update seems to have made the phone more snappy.

---

The update changed the gallery layout.   May have caused a slight glitch in the "old" shortcut pointing to the "new" gallery.

Have you tried deleting the shortcut and then adding it back to your screen? 

[#58]

---

ctuna wrote:

This morning the update finaly came in on the phone from ATandT . The only problem I have with the update

is the gallery icon for pictures no longer works. The update seems to have made the phone more snappy.

---

The update changed the gallery layout.   May have caused a slight glitch in the "old" shortcut pointing to the "new" gallery.

Have you tried deleting the shortcut and then adding it back to your screen? 

[#59]

Dial *#*#682#*#* in your phone. The update will start automatically.

This worked on 2 of my phones that had the same problem.  The 3rd phone had no problem updating

the other way with all the same settings and at the same location at the same time.   Definitely seems

like a very random problem.

[#60]

Dial *#*#682#*#* in your phone. The update will start automatically.

This worked on 2 of my phones that had the same problem.  The 3rd phone had no problem updating

the other way with all the same settings and at the same location at the same time.   Definitely seems

like a very random problem.