01-10-2011 3:09 AM
I have an HTC Aria phone. Trying to clear an old email I did a hard reset after all else failed. Now I am unable to access the Market to replace my apps n games. I get a message that says "A server error has occurred. Retry or Cancel and return to the previous screen." I have tried it with the WIFI settings on and off failed both ways. The other function work such as email and internet access. Also the google sync is not working. Its message is "snyc is currently experiencing problems. It will be back shortly." I have 2 of these phones and the other is working fine with the exception of the google sync. But I am able to access the market on it.
any thoughts or help is appreciated
Solved! Go to Solution.
01-10-2011 10:31 AM
01-10-2011 2:36 PM
Thanks Ann, I did try that clearing the cache and forcing it closed. The gmail is signed in and active. Internet connection is working fine. The problem still persist.
01-10-2011 4:42 PM
01-11-2011 9:44 AM
Ann, I went to clear the cahce and uninstall the updates,but there was nothing in the cahe . Also, there was not an update installed there. As in no button to click for this. I think it may have been removed from the previous reset. I had done a factory default reset on the phone before. I,m wondering two things. One is if the phone is still tied to the old gmail account somehow, even though it doesn't show on the phone. This account was through a work account that used Google apps. The work network no longer exists, so there is no way to retrieve it or any info from it. Second, if there is a way to delete the market app and redownload it. I,m planning on visiting a ATT tech store here in Indy in the next few days. Hopefully they can shed some light.
01-15-2011 6:21 PM
I visited the ATT tech store here today. I first spoke with Kyle there. I handed him the phone. He looked it over and took the battery out and replaced it. Turned the phone back on and there it was. Just like nothing was wrong, The Market place appeared. I couldn,t believe it. So, problem solved, but thanks to all who posted suggestions. So far as of this writing everything is fine.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!