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Posted Jan 23, 2014
2:17:48 PM
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HELP!! Cant update OTA what can i do

well i have the note 3 with a pay as you use sim card..... the thing is that the sim wont work in europe (the sales man said that it will) and i cant UPDATE my phone what can i do!!!!!!!

well i have the note 3 with a pay as you use sim card..... the thing is that the sim wont work in europe (the sales man said that it will) and i cant UPDATE my phone what can i do!!!!!!!

HELP!! Cant update OTA what can i do

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Jan 23, 2014 3:18:57 PM
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ACE - Professor

Are you able to download the update over wifi? Or are you able to update via Samsung Kies on your computer?

 

Not recommended to use your SIM out of the US to avoid international usage fees!

~Sunshine Smiley Happy

Are you able to download the update over wifi? Or are you able to update via Samsung Kies on your computer?

 

Not recommended to use your SIM out of the US to avoid international usage fees!

~Sunshine :)
- Sunshine :)
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HELP!! Cant update OTA what can i do

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Jan 24, 2014 6:47:26 AM
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Teacher

it doesnt work at ALL it only only for emegernies calls....from wi fi it shows that i cant log in to the att server and from kies that i have the latest update which i DONT tell me what to do 

it doesnt work at ALL it only only for emegernies calls....from wi fi it shows that i cant log in to the att server and from kies that i have the latest update which i DONT tell me what to do 

Re: HELP!! Cant update OTA what can i do

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Jan 24, 2014 9:31:14 AM
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Community Manager

Hello @emmbala 

 

I'm sorry for the issue you're having. If you're trying to download an update that is being pushed by AT&T, you can only do that if you're using AT&T as your service provider. Do you have an active AT&T service?

 

Thank you,

Dmitriy


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Hello @emmbala 

 

I'm sorry for the issue you're having. If you're trying to download an update that is being pushed by AT&T, you can only do that if you're using AT&T as your service provider. Do you have an active AT&T service?

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: HELP!! Cant update OTA what can i do

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Jan 24, 2014 1:34:50 PM
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Teacher

oh thankls for answering well yes i have an active sim card but with no signal  it says that is only for emegency calls and from kies it says that i have the latest update but i dont (i have full signal but with no carrier)

oh thankls for answering well yes i have an active sim card but with no signal  it says that is only for emegency calls and from kies it says that i have the latest update but i dont (i have full signal but with no carrier)

Re: HELP!! Cant update OTA what can i do

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Jan 25, 2014 1:13:40 PM
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Scholar

What version software do you have? Go into settings --> general --> about phone and look Baseband Version

 

The most current is N900AUCUBMJ5

 

Also are you rooted?

What version software do you have? Go into settings --> general --> about phone and look Baseband Version

 

The most current is N900AUCUBMJ5

 

Also are you rooted?

Re: HELP!! Cant update OTA what can i do

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Jan 26, 2014 1:29:19 PM
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Teacher

NO im not rooted and i have the MI5 version i think i cant update because of the sim card ATT doesnt have a agreement with a local wireless company thats why a have full signal but only for emegernsies HOW CAN I WORK THIS AROUND??????

NO im not rooted and i have the MI5 version i think i cant update because of the sim card ATT doesnt have a agreement with a local wireless company thats why a have full signal but only for emegernsies HOW CAN I WORK THIS AROUND??????

Re: HELP!! Cant update OTA what can i do

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Jan 27, 2014 6:10:52 AM
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Community Manager
Edited by ATTDmitriyCM on Jan 27, 2014 at 6:14:25 AM

Hello again @emmbala 

 

I apologize for not being clear in my previous post. In order to receive any updates from AT&T, you must be actually connected to AT&T's network with an active account. Since you're using another provider, there is no way for our systems to locate your phone and push any updates to it.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello again @emmbala 

 

I apologize for not being clear in my previous post. In order to receive any updates from AT&T, you must be actually connected to AT&T's network with an active account. Since you're using another provider, there is no way for our systems to locate your phone and push any updates to it.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: HELP!! Cant update OTA what can i do

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Jan 27, 2014 9:25:31 AM
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Professor

I believe international roaming is only available on GoPhone for travelling to Canada and Mexico.

 

I would think if you are just travelling on vacation or work, that service is the primary issue, rather than the OTA update?

I believe international roaming is only available on GoPhone for travelling to Canada and Mexico.

 

I would think if you are just travelling on vacation or work, that service is the primary issue, rather than the OTA update?

Re: HELP!! Cant update OTA what can i do

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Jan 27, 2014 11:29:29 AM
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Teacher

its for vacation 3 months and i already said that through the phone with the store that i bought it from they said that it was a mistake and they apologize.....so now the issue is the update... its not bad to want them before im back  + i dont want to root the phone....is there a way to do it manually i have the sim but with no provider 

its for vacation 3 months and i already said that through the phone with the store that i bought it from they said that it was a mistake and they apologize.....so now the issue is the update... its not bad to want them before im back  + i dont want to root the phone....is there a way to do it manually i have the sim but with no provider 

Re: HELP!! Cant update OTA what can i do

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Jan 27, 2014 3:45:55 PM
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Contributor

Come on you know you cant get the new Kit Kat upgrade coming out any day now and being in roaming and  off their network, you know you cant from Kies either since  the N900 Note 3 models are carrier locked. You can search the web after the official release comes out and see it you get lucky and find a official upgrade, purchase a international unlock model or root your phone. You know the bootloader is lock so your handcuffed. Also if the IMEI is reported lost or stolen (blacklisted). Your wasting your time.

Come on you know you cant get the new Kit Kat upgrade coming out any day now and being in roaming and  off their network, you know you cant from Kies either since  the N900 Note 3 models are carrier locked. You can search the web after the official release comes out and see it you get lucky and find a official upgrade, purchase a international unlock model or root your phone. You know the bootloader is lock so your handcuffed. Also if the IMEI is reported lost or stolen (blacklisted). Your wasting your time.

Re: HELP!! Cant update OTA what can i do

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Jan 31, 2014 2:31:51 AM
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Teacher
Hello that's what I'm asking how to manually update
Hello that's what I'm asking how to manually update

Re: HELP!! Cant update OTA what can i do

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Feb 7, 2014 6:36:05 AM
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Teacher

Is there anyone to tell me how to manually update my note 3???? no rooting!!!!

Is there anyone to tell me how to manually update my note 3???? no rooting!!!!

Re: HELP!! Cant update OTA what can i do

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Feb 7, 2014 6:44:03 AM
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Professor

I believe KIES is your only option if you want to keep your device stock (not rooted), but you have already said that KIES is incorrectly reporting that you are already on the latest firmware.

 

Maybe try to re-install KIES and/or factory reset the phone (backup any important personal data first) to see if that clears up the error.

I believe KIES is your only option if you want to keep your device stock (not rooted), but you have already said that KIES is incorrectly reporting that you are already on the latest firmware.

 

Maybe try to re-install KIES and/or factory reset the phone (backup any important personal data first) to see if that clears up the error.

Re: HELP!! Cant update OTA what can i do

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Mar 6, 2014 11:20:57 AM
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Teacher

well i did that 2 and doesnt do anything how else can i do this 

well i did that 2 and doesnt do anything how else can i do this 

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