Google Hangouts video not working over LTE

Tutor

Google Hangouts video not working over LTE

[ Edited ]

So I just got the update to Google Hangouts on my GS3 (https://play.google.com/store/apps/details?id=com.google.android.talk).  When I am on wifi I have no problem talking with iPhones that are on LTE.  When i'm on LTE I can't seem to do a video call.  It insists that I go on wifi.

 

I have a coworker who tried on his GS3 on T-Mo and it had no problem making a video call over HSPA.

 

What's wrong?  Why is this restricted on AT&T?  I have 3GB data plan I pay for.

Message 1 of 7 (6,611 Views)
ACE - Professor

Re: Google Hangouts video not working over LTE

Yeah it's definitely something that was noticed, I would suggest getting in touch with the google app developers as they are responsible for ensuring that aops work on cellular bands. If google confirms its not from their end, contact Customer Care at (800)331-0500
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (6,588 Views)
Mentor

Re: Google Hangouts video not working over LTE

I've already read an article that said AT&T is blocking video chat on cellular.

Come on AT&T, let me use the data I pay for.
Message 3 of 7 (6,557 Views)
Scholar

Re: Google Hangouts video not working over LTE

Their excuse is the developer or company must attain prrmission for pre-loaded apps using this feature. Being this is not a pre-loaded app they have no leg to stand on denying its use over data/4g/3g. Start filing complaints with the FCC/BBB, they need to start treating paying customers a whole lot better or pay the price themselves.
Message 4 of 7 (6,402 Views)
Contributor

Re: Google Hangouts video not working over LTE

[ Edited ]

Works on at&t iphone via LTE but not Samsung S4 on at&t via LTE?????

 

[corrected formatting]

Message 5 of 7 (6,380 Views)
Professor

Re: Google Hangouts video not working over LTE

This is typical underhanded bullstuff from AT&T. They won't let you use already paid for data on a service that is similar to what they offer because they want you to pay extra by buying that service from them. Not only should this work with LTE, it should work with any form of data. If you bought the data and you have the app to do it, it should be allowed. This is one of the main reasons AT&T continues to be last in customer satisfaction surveys.

Message 6 of 7 (6,271 Views)
Contributor

Re: Google Hangouts video not working over LTE

If your phone is rooted, install this, run it and reboot. You'll be able to do video over mobile data. https://play.google.com/store/apps/details?id=com.innodroid.gtalkenabler

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