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Posted Sep 6, 2013
3:18:14 PM
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Galaxy s4 active

I purchased a galaxy active and the lcd screen cracked with in week and half of buying it. Called samsung they said to send to them to look at it then I received a call from samsung they told me it was out of warranty. This Phone cost $200 now it's going to cost me another $200. Any advise  

I purchased a galaxy active and the lcd screen cracked with in week and half of buying it. Called samsung they said to send to them to look at it then I received a call from samsung they told me it was out of warranty. This Phone cost $200 now it's going to cost me another $200. Any advise  

Galaxy s4 active

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Sep 7, 2013 6:38:42 AM
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Master

rgoodin wrote:

I purchased a galaxy active and the lcd screen cracked with in week and half of buying it. Called samsung they said to send to them to look at it then I received a call from samsung they told me it was out of warranty. This Phone cost $200 now it's going to cost me another $200. Any advise  


 

Where and when did you purchase your phone?

 

 

 

 




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rgoodin wrote:

I purchased a galaxy active and the lcd screen cracked with in week and half of buying it. Called samsung they said to send to them to look at it then I received a call from samsung they told me it was out of warranty. This Phone cost $200 now it's going to cost me another $200. Any advise  


 

Where and when did you purchase your phone?

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

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Re: Galaxy s4 active

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Sep 7, 2013 7:31:05 PM
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Tutor

I purchased it at AT@T august 12

I purchased it at AT@T august 12

Re: Galaxy s4 active

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Sep 7, 2013 7:40:17 PM
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Master

rgoodin wrote:

I purchased it at AT@T august 12


 

Did you send it to Samsung, or did you try getting it replaced at the AT&T store and they sent it?

 

I would think that you'd have at least a 30 day replacement warranty at the store.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


rgoodin wrote:

I purchased it at AT@T august 12


 

Did you send it to Samsung, or did you try getting it replaced at the AT&T store and they sent it?

 

I would think that you'd have at least a 30 day replacement warranty at the store.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Galaxy s4 active

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Sep 7, 2013 7:47:16 PM
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Master

I'll see if I can get some of our "wireless" ACEs over here to see if they've had any similar experiences or some advice on where you stand.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

I'll see if I can get some of our "wireless" ACEs over here to see if they've had any similar experiences or some advice on where you stand.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Galaxy s4 active

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Sep 7, 2013 8:02:31 PM
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I called Samsung they told me ship it to them

I called Samsung they told me ship it to them

Re: Galaxy s4 active

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Sep 7, 2013 9:22:51 PM
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ACE - Professor

Did you already ship the phone to them?

 

If I had to guess, I would say that Samsung is saying that the damage was caused by accident or misuse, rather than manufacturer's defect, so it's not covered by the warranty.

Did you already ship the phone to them?

 

If I had to guess, I would say that Samsung is saying that the damage was caused by accident or misuse, rather than manufacturer's defect, so it's not covered by the warranty.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy s4 active

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Sep 7, 2013 10:43:20 PM
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Expert

How exactly did your screen crack??? 

 




 REGRET NOTHING~


     we live & learn~

How exactly did your screen crack??? 

 




 REGRET NOTHING~


     we live & learn~

Re: Galaxy s4 active

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Sep 8, 2013 4:37:27 AM
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If you are looking at the screen the crack starts on the egde of left side a inch up from bottom an make's a letter M. I sent out two weeks ago should have it back by tuesday

If you are looking at the screen the crack starts on the egde of left side a inch up from bottom an make's a letter M. I sent out two weeks ago should have it back by tuesday

Re: Galaxy s4 active

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Sep 8, 2013 5:24:24 AM
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Expert

rgoodin wrote:

If you are looking at the screen the crack starts on the egde of left side a inch up from bottom an make's a letter M. I sent out two weeks ago should have it back by tuesday


Did you cause it to crack somehow...was it in your pocket, did you drop it??? Like one of the other members stated, if the crack was caused by some abuse, I'm sure that's why Samsung won't fix it for free. If it was a manufacturing defect, then they should. 

 




 REGRET NOTHING~


     we live & learn~


rgoodin wrote:

If you are looking at the screen the crack starts on the egde of left side a inch up from bottom an make's a letter M. I sent out two weeks ago should have it back by tuesday


Did you cause it to crack somehow...was it in your pocket, did you drop it??? Like one of the other members stated, if the crack was caused by some abuse, I'm sure that's why Samsung won't fix it for free. If it was a manufacturing defect, then they should. 

 




 REGRET NOTHING~


     we live & learn~

Re: Galaxy s4 active

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Sep 8, 2013 5:40:31 AM
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ACE - Expert

The manufacturers NEVER think it's a manufacturing defect. Smiley Mad

The manufacturers NEVER think it's a manufacturing defect. Smiley Mad

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy s4 active

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Sep 8, 2013 5:55:10 AM
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Expert

JefferMC wrote:

The manufacturers NEVER think it's a manufacturing defect. Smiley Mad


You're probably right about that..

 




 REGRET NOTHING~


     we live & learn~


JefferMC wrote:

The manufacturers NEVER think it's a manufacturing defect. Smiley Mad


You're probably right about that..

 




 REGRET NOTHING~


     we live & learn~

Re: Galaxy s4 active

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Sep 8, 2013 6:28:46 AM
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Master

rgoodin wrote:

If you are looking at the screen the crack starts on the egde of left side a inch up from bottom an make's a letter M. I sent out two weeks ago should have it back by tuesday


 

Unfortunately at this point, cosidering they already have your phone, I think you're at the mercy of Samsung now. Had you gone back to the AT&T store first, you might have had a better result.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


rgoodin wrote:

If you are looking at the screen the crack starts on the egde of left side a inch up from bottom an make's a letter M. I sent out two weeks ago should have it back by tuesday


 

Unfortunately at this point, cosidering they already have your phone, I think you're at the mercy of Samsung now. Had you gone back to the AT&T store first, you might have had a better result.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Galaxy s4 active

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Sep 8, 2013 6:39:18 AM
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Master

JefferMC wrote:

The manufacturers NEVER think it's a manufacturing defect. Smiley Mad


 

Yup, from everything I've read, Samsung's stand is, any damage to glass is the user's fault, period. The only way to avoid the $200 repair cost, is to pay for the repairs when you buy the phone through an insurance policy (which still has a deductible).

 

Apparently bigger and thinner is not always better. You buy a super-slim phone only to have to make it twice as thick with protective covers.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


JefferMC wrote:

The manufacturers NEVER think it's a manufacturing defect. Smiley Mad


 

Yup, from everything I've read, Samsung's stand is, any damage to glass is the user's fault, period. The only way to avoid the $200 repair cost, is to pay for the repairs when you buy the phone through an insurance policy (which still has a deductible).

 

Apparently bigger and thinner is not always better. You buy a super-slim phone only to have to make it twice as thick with protective covers.

 

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Galaxy s4 active

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Sep 8, 2013 10:29:49 PM
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ACE - Professor
Hmm how odd. Was there anyone else playing a game on the device and accidentally let it drop by accident? Did it ever fall on its side etc? Seems strange that the phone would just break on its own like that 0.0

Though wouldn't be the first time I would hear something about Samsung's devices overheating in someone's pocket and breaking the phone as a whole.
~Sunshine Smiley Happy
Hmm how odd. Was there anyone else playing a game on the device and accidentally let it drop by accident? Did it ever fall on its side etc? Seems strange that the phone would just break on its own like that 0.0

Though wouldn't be the first time I would hear something about Samsung's devices overheating in someone's pocket and breaking the phone as a whole.
~Sunshine :)
- Sunshine :)
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy s4 active

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Sep 10, 2013 11:39:21 PM
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I had the same problem. It cracked within a few weeks. I've had 5 other smart phones without EVER even getting a crack. I'm always very careful with my phone and they are always in a case. I didn't do anything to the phone. I just noticed it one day when the light hit it at the right angle. Samsung refused to do anything because it was out of warranty for physical damage and AT&T people told me that it was also damaged but without insurance (which I actually did choose to get the insurance right after purchase but they don't have a record of me purchasing) they couldn't help me. In fact, my phone turns out to have another manufacturer defect but AT&T & Samsung still won't do ANYTHING because of the crack!
I had the same problem. It cracked within a few weeks. I've had 5 other smart phones without EVER even getting a crack. I'm always very careful with my phone and they are always in a case. I didn't do anything to the phone. I just noticed it one day when the light hit it at the right angle. Samsung refused to do anything because it was out of warranty for physical damage and AT&T people told me that it was also damaged but without insurance (which I actually did choose to get the insurance right after purchase but they don't have a record of me purchasing) they couldn't help me. In fact, my phone turns out to have another manufacturer defect but AT&T & Samsung still won't do ANYTHING because of the crack!

Re: Galaxy s4 active

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