11-15-2013 8:59 AM
So I am a little bothered that I havent seen this topic on the front page with how popular the S3 was/is. The AT&T support staff tells me to check with samsung. Is this something we should look forward to or will it be skipped? Since we no longer can upgrade after 18 months it would be nice to at least get the newest software on time.
11-29-2013 7:43 PM - edited 11-29-2013 7:43 PM
10 days - Still waiting for the software to be pushed to my phone. Does anyone have any other ideas by which I can update the phone?
Samsung - We have given software to AT&T and they need to push
AT&T Call Helpdesk - We can push and we don't know who to forward the call to
AT&T Chat Support - We are technical dept and we don't handle that, not sure who to foward it to
Any help is much appreciated. Even a way to escalate this at AT&T works, since the helpdesk and chat support refuse to raise a ticket as they don't know who to assign it to.
11-30-2013 10:32 AM - edited 11-30-2013 10:36 AM
Let me add my experience to your list.
AT&T Walk-ins: We are sales, we don't handle tech issues.
AT&T Issued ticket: We are working on it.
Calling Samsung: Call AT&T to push the update to your device. (I told them I just did just a moment ago). Please visit the nearest Samsung Experience.
Samsung Experience: Why are they bringing you here? We only handle sales, but we can try to help, though. They will try KIES and if it fails, they will use Samsung Live Chat.
- Samsung Live Chat: Please be patient, updates are currently rolling-out, so wait for more days.
IF the Samsung Experience rep has "tech background", he/she will say that he/she can flash the device to the latest firmware, but they were instructed not to. (-_-)
11-30-2013 4:39 PM
11-30-2013 6:39 PM
When is the patch coming? It has been release to address lag, poor memory management, poor battery life and wifi issues.
12-01-2013 4:55 AM
12-01-2013 7:16 AM
12-02-2013 3:22 PM
Thank you! I guess I was expecting to get an email whenever a response was posted, so I never checked. Did an online chat with Samsung and they wanted me to do a hard reset - even though he'd never help anybody with my issue he was "positive" this would fix my issue (and create all kinds of work for me by having to re-download everything). Glad I came back to check!
12-02-2013 5:29 PM
12-03-2013 4:15 PM
I've had the 4.3 update on my device since the day it was released and it has been pretty stable. However I've been experiencing these issues so far.
- One to two second lag on lockscreen after wakeup.
- 2 to 5 second lag opening the gallery.
- Memory consumption seems kinda high now.
- There seems to be more redraws on the launcher now, could be a memory management issue or Samsung should've updated the launcher
- Battery drains more, however it has stablized, but it's still not like it was in 4.1.2.
According to a post in a different thread, someone contacted AT&T support and they said that there is a patch in the works. AT&T left out some things in this update that I hope they bring in this patch such as:
- Gyroscope Calibrator. It was present in my device since the day I got it but left out of 4.3. It was a very useful tool to ensure touchscreen accuracy.
- Adapt display and professional photo display modes which should've been included in the update.
- I know Knox is present as a device administrator, but isn't it also a standalone app, with it's own app store.
- Mobile data toggle.
Also, if you're listening AT&T, I know this is a longshot but maybe suggest to Samsung's software engineers to add a couple additional S4 features and to update the launcher and widgets.
12-03-2013 6:04 PM
15 days and still waiting for update to pop on my phone. Tried every option in the book and reached out to both AT&T and Samsung. The only response they have is wait, but don't tell how long.
Everyone around me has received the update.
Any suggestion is much appreciated.
12-03-2013 11:00 PM
I have tried 4 times to update my Galaxy S4 from 4.2.2 to 4.3. I am able to download the update but sometimes it stops early in the download and once it has reached 100%. Everytime I have tried to update my phone it has done nothing after the download process including the time it reached 100%. I can't figure out why this is happening and since there is a restriction on checking for update every 24 hours I have to wait for the next day to make another attempt. My phone is completely stock and has no illegal mods to it such as being rooted. I have also tried using Samsung's Kies program and it says it does not support updating this current firmware. Really need some help on this.
12-04-2013 2:57 AM
I'm a sad owner of an AT&T Galaxy S3 i747 Phone. The phone was gifted to me in India by my uncle to who stays in the US. He paid all the extra money to get the phone out of contract and unlocked officially from AT&T.
The phone is working fine now in India, but from the fact that I just can't update.
I have spoken to your customer care and they say that since I don't have a phone number registered on the network I won't get the OTA Updates. They asked me to contact Samsung for it.
When contacted Samsung, they told me that updates would now only be OTA and hence they can't help me.
And now I'm stuck. Despite paying all the money, I'm strangled like this and can't update my phone. These updates contain important security patches which are vital for the security of my phone and the information therein. Hence I'm very concerned about this deadlock and expect AT&T to resolve it for me as I've paid the extra amount for having the phone unlocked officially.