11-15-2013 8:59 AM
So I am a little bothered that I havent seen this topic on the front page with how popular the S3 was/is. The AT&T support staff tells me to check with samsung. Is this something we should look forward to or will it be skipped? Since we no longer can upgrade after 18 months it would be nice to at least get the newest software on time.
11-25-2013 8:22 AM
I am still waiting for the upgrade notification to come to my S3. I've call AT&T this past Friday and was transferred unknowingly to Samsung who instructed me to go to check software status on my phone (which I have already done). The the rep gave me this speech about waiting for AT&T to send the upgrade to my phone and that it may be a few days because the update in on a rolling schedule. Ok, so I waited til this past Saturday and spoke to tech support via live chat and verified my sim card # as well as my IMEI number, still no update. Contacted AT&T later on Saturday and was told that the servers are very busy so it may be a while before I get the update...I'm seriously considering rooting my phone, but I am concerned about voiding out my warranty....this is totally rediculous!
- edited 11-25-2013 2:20 PM
As ATT pushed the 4.3 update out and as I and others are having issues with it.
Knox profile app is not included.
Lookout is installed and can only disable it. I want either the full verson or let me take it off the phone. ATT discount code?
My phone now randomly restarts.
Please fix the 4.3 update and re-push the update.
11-26-2013 9:29 AM
11-26-2013 9:32 AM
11-27-2013 9:25 AM
If you still experience any issues with either updating your pone or after the update, we're here to help! Please send us a message by clicking here and one of our social media specialists will contact you within 2 business days to help.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
11-27-2013 10:11 PM
I am still waiting for the update myself after 8 days. I called AT&T 3 times and used the chat support options 3 times. I got inaccurate information on all my attempts. Some of them refused to accept that android jellybean 4.3 release is out. Some of them redirected me to Samsung, and their support said that Samsung provides the software to AT&T and they in turn release to the phone OTA. They even refuse to open a ticket or escalate as according to them, they don't know what to do. This is sheer incompetence on AT&T's part.
I think I have exhausted all the options there are, please suggest, if anyone has a better idea.
11-28-2013 9:50 AM
- edited 11-28-2013 3:17 PM
I updated my wife's S3 a few days ago, and she's now having a problem. When she opens the Gallery and presses the share button while viewing a picture, Gallery FCs.
Also, is it just me or did ATT remove the option to hide icons in the app drawer? She's back to the bandaid fix of creating a folder to hide bloatware.
11-28-2013 9:58 PM
11-29-2013 6:48 AM
I've tried updating to 4.3 twice now. Both times (last was this morning) after a 1+ hour download the install failed at 24%. I hate this phone and the software. Wish I had never switched from Apple. Is anyone else having these issues? Can't update now for another 46 hours. I really thought Sansung and Android would have been much better than this.
11-29-2013 9:42 AM
The problem isn't Samsung or Google, it's ATT. They have released it with bugs still present. I have an SGS2 running CM10.2 and it runs faster than my wife's SGS3.
11-29-2013 10:18 AM
What bugs me most is that KIES is way outdated. It would have been a better alternative updating devices rather relying on AT&T's glitchy OTA servers.
11-29-2013 10:58 AM
Visit these related resourcesView DIRECTV NOW Troubleshooting!