11-15-2013 8:59 AM
So I am a little bothered that I havent seen this topic on the front page with how popular the S3 was/is. The AT&T support staff tells me to check with samsung. Is this something we should look forward to or will it be skipped? Since we no longer can upgrade after 18 months it would be nice to at least get the newest software on time.
01-04-2014 2:28 PM
01-08-2014 11:35 AM
Please forgive me if this has been posted but I didn't see this anywhere already.
Ever since I updated to 4.3 I have the problem where my phone uses LTE over the wifi signal. The only way to use wifi is to go in and disable data which gets annoying. Has this been seen or solved? I've checked every kind of connection setting to no avail.
01-09-2014 6:25 AM
I have personally not heard of this issue with the S3 having connectivity issues after the 4.3 update. Have you tried all the basic trobleshooting steps (Reset the Phone, Pull the battery out and SIM card wait 30 seconds and re-insert)?
I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
01-10-2014 11:52 AM
hello, i am using samsung att mobile sgh-i747 in pakistan, i am trying to udate the firmware but failed to do it, its current firmware is 4.1.1. please help me to solve this issue.
01-12-2014 5:58 AM
01-12-2014 7:20 AM
Also, doesn't this mean that you're using your data plan for everything? AT&T's data plans are limited (unless you're grandfathered-in with an unlimited plan). Have you checked your data usage during this time?
01-12-2014 7:33 AM
You would have to attempt to update your device though Samsumg Kies is going to be the only way. The AT&T Software Updater will not work unless you are on AT&T's network in the United States, USVI or puerto rico.
Hope This helps
01-12-2014 8:55 AM
01-13-2014 6:37 AM
You're not the only one. People have had major issues with the buggy 4.3 update that AT&T pushed out on its subscribers. Here's a thread that I started on the battery issue:
And, if someone tells you that a Factory Reset will fix it - it won't.
01-14-2014 10:15 AM
My apologies if this is a duplicate entry...
After a recent upgrade to 4.3 I notice that the (1) the video size on playback is really small and I can't zoom in and (2) the Smart Screen feature that keeps my phone 'awake' no longer registers that I'm actually looking at my screen (although I do see the little eye icon on the menu bar - it just never lights up like it did on the previous Android version).
Other than a factory reset are there any known fixes for these issues?
01-16-2014 8:41 PM
My Galaxy siii has had os 4.1.1 since I got it around December 2012. If I check for software update it not only says that it is up to date, but above that it says software uppate interrupted. Also, when I go to check for update, there is a grayed out box that says continue update. If I press it nothing happens. Does anyone know if this means an update started at some point ( I never started one myself) and it got stuck? AT&T chat has been little help, except to say that the update will show up soon. Samsung said the same. Neither seemed concerned that I still have 4.1.1 when at least one other update has been put out there before 4.3 . If anyone can help please do. I have 2 friends with Verizon who have the update.
01-17-2014 6:30 AM
I am having major issues. I hate how the flash light comes on when you receive a call. I can't figure out how to turn this off. Then I have to walk around with a battery charger in my hand at all times, my apps don't work correctly. My screen goes blank, like its asleep. I will answer a call and the screen goes blank on me and sometimes I can't get it back up and I have to take the battery out. It freezes on me and I have to take the battery out. My case doesn't even pop back together real good anymore because of how many times I have to take it off to take my battery out!!!!
- edited 01-24-2014 4:32 PM
I have been noticing that after the 4.3 update when I close out the stock web browser (using the back button, not the home key), it remains open in the background. Everytime I close out the web browser I have to go into application manager and end the task. The stock web browser consumes up to 131 MB of ram when it remains open. I never had this issue with 4.1.2. Same thing with Google Play Music, and I never use it. Is anyone else experiencing the same issue, have any fixes for this, or is this another thing to add to the long list of problems with this update? From what I've heard in another forum post there is supposedly gonna be a bug fix coming at the end of the month or early February. Hopefully it comes and that it isn't an AT&T employee blowing smoke.
01-31-2014 8:47 AM
Visit these related resourcesView DIRECTV NOW Troubleshooting!