Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

Teacher

Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

My wife and myself started having the phones shut off at random after the last update a couple of weeks ago. A few times it deletes our bluetooth added devices. Other times after the phone decides to shut it self off and I press and hold the side button to wake it  back up the device shows my battery is discharged. This will happen with a fully charged battery. Someone out there has to know about this issue besides the consumers. I went to the att store today with no help and samsung support was the same.....

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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

Is this a stock 4.03 that you guys are updating to? Where can you find this?

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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

Yes, it is the stock AT&T 4.0.3. I had read on here that a few people have gotten AT&T to reflash their phone back to this. Some did it themselves. One of the threads had the link on how to do this but I'm pretty sure it was on galaxys2root.com. You do not have to root your phone to do this but yo will probably have to do a total reset so make sure you have everything is backed up somewhere. It is somewhat technical too. I even rolled mine back to Gingerbread but wanted to kept the ICS as I wanted to determine if it was in fact the 4.0.4 update causing the problem. I have not deleted any apps, and so far mine has not had the sleep of death in 48 hours. Its a new record since getting 4.0.4.
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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

[ Edited ]

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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

I will bump this conversation so that it will appear with the other one currently on the first page.  The lack of response is going to make me have to find another company.  Phone continues to go dead and I simply cannot rely on this essential piece of equipment.  Come on AT&T help your customers out.

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Teacher

Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

Yesterday I re flashed my phone back to 4.0.3 as per the detailed instructions on galaxys2root.com. I had to perform another factory reset again. The wife said she would deal with her piece of junk galaxy s2 because doing the reset would lose all of her details on the phone.

I have about five hours of time wasted on this issue. I think at&t needs to credit my account if I am to renew this June!!!!!!
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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

I'd have to agree 99ssconv, I spent about 5 hours on mine too. The good thing, mine is fixed now running 4.0.3.
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Teacher

Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

mine phone is now working like it used to, GREAT. no thanks to at&t

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Teacher

Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

If you're going to spend that much time and effort going back to 4.0.3, you should consider spending the same amount of time and effort to go forward to Jelly Bean 4.1.2, in the form of the SuperNexus ROM.  It is absolutely stable, good battery life, and pure, unadulterated Nexus JB.

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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

I may try the Super nexus at some point. Right now mine works so good I'm scared to even reboot. At least I know how to do it now.
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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

Wanted to stand up and be counted for this issue. I was forced by ATT to accept this update now my phone bricks twice daily and the battery has to be removed then put back in for it to work again. Where is the customer servce rep???????????

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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

I'm tempted, but does *everything* work? MHL? Video recording? GPS? What about using a 64GB microSD card, which works fine with the stock OS?
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Scholar

Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

Here's one tip that will probably help you *a little*: You don't need to remove the battery. Just hold the power button for about 20 seconds and it will boot.
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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?

I will bump this conversation so that it will appear with the other one currently on the first page.  The lack of response is going to make me have to find another company.  Phone continues to go dead and I simply cannot rely on this essential piece of equipment.  Come on AT&T help your customers out.

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Teacher

Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?


bmgoodman wrote:
I'm tempted, but does *everything* work? MHL? Video recording? GPS? What about using a 64GB microSD card, which works fine with the stock OS?

I don't use all those features, so can't promise.  Video recording works fine, as well as GPS.  And in more than a week of extensive use of the phone, I haven't found a problem of any sort. 

 

Supernexus is not some bleeding edge, overclocked, beta ROM.  In fact, because I'm conservative and need an absolutely reliable phone, I used the older ROM with JB 4.1.2 vs the newer one with JB 4.2.1.

 

You can decide for yourself by reading the what the developer and users have to say about each:

 

Supernexus Build 5 JB 4.1.2

 

Supernexus 2.0 Build 1 JB 4.2.1

 

 

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Re: Galaxy s2 update 4.0.4 failure. Is there not an AT&T rep on this board that can help us?


dmtucker wrote:

bmgoodman wrote:
I'm tempted, but does *everything* work? MHL? Video recording? GPS? What about using a 64GB microSD card, which works fine with the stock OS?

I don't use all those features, so can't promise.  Video recording works fine, as well as GPS.  And in more than a week of extensive use of the phone, I haven't found a problem of any sort. 

 

Supernexus is not some bleeding edge, overclocked, beta ROM.  In fact, because I'm conservative and need an absolutely reliable phone, I used the older ROM with JB 4.1.2 vs the newer one with JB 4.2.1.

 

You can decide for yourself by reading the what the developer and users have to say about each:

 

Supernexus Build 5 JB 4.1.2

 

Supernexus 2.0 Build 1 JB 4.2.1

 

 


Actually, as it is derived from Cyanogenmod, anything that is broken in CM will also be broken in SuperNexus.  CM10 and 10.1 have had nightly builds for I777, but not a stable release due to Samsung's lack of developer support for Exynos4 devices.  (NO Exynos4 handset or tablet has received CM10 or 10.1 stable builds.)

 

So while not overclocked, it IS a bleeding edge beta firmware, as its hardware support components come from CM and hence any hardware support issues CM has, SuperNexus will have too.

 

If you need MHL or Wifi Direct, I can guarantee you that Supernexus or even CM10/10.1 will fail you.

 

If you don't, CM10 might be OK for you, but you might simply want to consider a rooted, deodexed, and debloated version of one of the I9100 Touchwizz releases.

 

That said, from all I've heard about the AT&T 4.0.4 update, it sounds like if you don't need the "known missing" features above, CM10 may prove to be more stable for you than the latest official update despite the fact that myself and the other CM10 maintainers decided it wasn't in good enough shape for us to declare "stable".

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