The Samsung Galaxy S24
Negritocar69's profile

Contributor

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2 Messages

Wednesday, August 8th, 2018 10:42 PM

Galaxy note 5 software update

I bought  my phone on amazon and is branded at&t im trying to update my software form 6.0 to 7.0 how can i do it? Because when i try to check for updates it says that, there is no update available but i know people who has it alredy so please can you help me with this

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

6 years ago

Are you using ATT for service?   ATT phones only update OTA which requires using ATT for service.

 

Contributor

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2 Messages

6 years ago

That's the thing, i have never used at&t cause I'm not in the US im
actually in portugal? And I'm trying to get my samsung pay linked to my
paypal account and for that i need the 7.0 android update.
If i go to the US directly to a at&t store they can fix it? Or if i
connect an at&t sim card and i connect it here. Will it work?

ACE - Sage

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117K Messages

6 years ago

Nope.  Can’t be fixed.   You should have purchased an unlocked version.  Samsung locks the boot loader and only delivers updates to ATT.  

 

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