Explore & discover

Helpful Links

Galaxy note 5 software update

Highlighted
Contributor

Galaxy note 5 software update

I bought  my phone on amazon and is branded at&t im trying to update my software form 6.0 to 7.0 how can i do it? Because when i try to check for updates it says that, there is no update available but i know people who has it alredy so please can you help me with this

1,052 Views
Message 1 of 4
ACE - Sage
Solution
Accepted by Digital Assistant (Digital Assistant)
Accepted by ATTForumsBot
‎11-08-2019 11:20 AM

Re: Galaxy note 5 software update

Are you using ATT for service?   ATT phones only update OTA which requires using ATT for service.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 4
Contributor

Re: Galaxy note 5 software update

That's the thing, i have never used at&t cause I'm not in the US im
actually in portugal? And I'm trying to get my samsung pay linked to my
paypal account and for that i need the 7.0 android update.
If i go to the US directly to a at&t store they can fix it? Or if i
connect an at&t sim card and i connect it here. Will it work?

Message 3 of 4
ACE - Sage

Re: Galaxy note 5 software update

Nope.  Can’t be fixed.   You should have purchased an unlocked version.  Samsung locks the boot loader and only delivers updates to ATT.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 4
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support