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Re: Galaxy S9 won't download photo messages while on wifi

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Galaxy S9+ won't download photo messages while on wifi

 When I'm connected to wifi, photo messages will not download.  As soon as I turn the wifi off the photos come through no problem.  I have tried it on several different wifi connections, and it doesn't matter which one I'm connected to (even if it's AT&T wifi).  This is something that started quite recently.  It is very frustrating to have to turn wifi off in order to download photos.

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Message 1 of 7
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Accepted by hgeiling
‎10-16-2019 10:31 AM

Re: Galaxy S9+ won't download photo messages while on wifi

Hey there @hgeiling!

 

Allow us to assist. Try resolving your experience by making sure that mobile data is enabled:

  1. From any screen, swipe down to reveal the notification panel.
  2. Tap & hold either Wi-Fi or mobile data.
  3. If inactive, turn on mobile data.

Now restart your device and try to receive picture messages from your contacts.

 

Also, make sure to clear your messages app's cache and data to see if the issue persists.

  1. From your Home screen, swipe down to reveal the notification bar and tap Settings icon.
  2. Select Apps & notifications.
  3. Select See all apps.
  4. Select Messages app from the list.
  5. Select Storage.
  6. Select Clear cache.
  7. Select Clear data.

Now reboot your Samsung Galaxy S9 and test whether you're able to receive pictures.

 

Let us know how this works for you.

 

Lar, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 7
Tutor

Re: Galaxy S9 won't download photo messages while on wifi

This worked! I just had to clear the cache in my messages app. Thank you!
Message 3 of 7
Administrator

Re: Galaxy S9 won't download photo messages while on wifi

That's awesome @hgeiling!

 

Glad those set of instructions helped resolve your issue of downloading pics on your phone.

 

Hope you enjoy the rest of your day!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Contributor

Re: Galaxy S9 won't download photo messages while on wifi

This did not work for me. I followed the above directions and still have the issue. I have a Galaxy Note8

Message 5 of 7
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Contributor

Re: Galaxy S9 won't download photo messages while on wifi

I have tried all of the above (a few times) and my Galaxy S9+ will still not download the pictures attached to a text while it is on wifi.   As soon as I take it off of wifi and click on the download, the picture downloads in seconds.  This has been happening for the last couple weeks.   Any help is appreciated.   

Message 6 of 7
Contributor

Re: Galaxy S9 won't download photo messages while on wifi

This solution did not work for me. 😡 This has recently become an issue and mainly from one person that also happens to be a ATT user. As soon as I turn off wifi, the photos come through. Really a pain in the rear!

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