Tutor
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6 Messages
Galaxy S8+ Device Unlock
I bought a ATT Galaxy S8+ by paying outright price and would like to unlock it. But the unlock system throws me a error regarding IMEI doesnt match to a wireless phone or tablet. Contacted @ATTMobility through here and the reply i got is this
" I completely understand your point and we really want to help you with this, However, regarding the device's information we will be able to get it unlocked once we complete the 6 months since the device has been purchase as a Go Phone device. I understand the device is not attached with the line that we have activated under the Go Phone account and I was checking more options to help you with this however the system is showing the device is under a Go Phone Price."
Im a prepaid customer and clearly my phone isnt subsidized by GoPhone and i would like a exception in this case.
Kindly help me out.
" I completely understand your point and we really want to help you with this, However, regarding the device's information we will be able to get it unlocked once we complete the 6 months since the device has been purchase as a Go Phone device. I understand the device is not attached with the line that we have activated under the Go Phone account and I was checking more options to help you with this however the system is showing the device is under a Go Phone Price."
Im a prepaid customer and clearly my phone isnt subsidized by GoPhone and i would like a exception in this case.
Kindly help me out.
GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
try again after the 14 day return period has passed.
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
If that's the issue, why didn't they say so?
If @ATTMobilityCare can't help once The buyers remorse is up, then holler for @ATTKevin
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jagadish9
Tutor
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6 Messages
7 years ago
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ATTHelp
Community Support
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231.2K Messages
7 years ago
Good Morning @jagadish9!
Thank you for reaching out to us on our Community Forums! I see you have been attempting to contact us in regards to your device unlock problem. I can assist you on this matter.
Rest assured, I will be sending you a private message directly. Please look out for this shortly. This way we can research more details regarding your unlock request.
I hope to speak soon! Have an excellent day.
Shenoah, AT&T Community Specialist
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