I updated my Samsung Galaxy S7 to the At&t Oreo OS. Now my home button is not responding. Sometimes I have to press it like 20 times to get it to respond (It is not a hardware issue, because it sometimes responds on the first try). Any ways to fix it, or go back to old OS?
Welcome to the Community Forums! Thank you for reaching out with your software concerns. I will be more than happy to point you in the right direction. When an update causes issues after being installed, there is a chance something went wrong with the install. I recommend performing a full factory data reset on the device and reinstall it. Here is an article for step – by – step instructions on how to complete this process.
I hope this helps. If you have additional questions, please feel free to reach back out to us. Take care and have a great day!
Denise, AT&T Community Specialist
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