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Posted Aug 6, 2013
1:59:55 PM
Galaxy S4 randomly makes keypad tone/beep during calls

I don't know what happened to the original thread I posted on this but here is the problem. During calls I will randomly hear a tone that sounds like someone pressed a button on their keypad. I thought maybe it was the other person but this happens on every call. My screen is set to turn off via the proximity sensor and I don't even have the keypad open when this happens. It's really annoying. Smiley Mad

I don't know what happened to the original thread I posted on this but here is the problem. During calls I will randomly hear a tone that sounds like someone pressed a button on their keypad. I thought maybe it was the other person but this happens on every call. My screen is set to turn off via the proximity sensor and I don't even have the keypad open when this happens. It's really annoying. Smiley Mad

Galaxy S4 randomly makes keypad tone/beep during calls

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Aug 6, 2013 5:15:46 PM
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ACE - Professor

Unfortunately, there was a technical problem yesterday and there was a loss of the data posted on the forum after Sunday afternoon.

 

I see that you don't have the keypad open when this happens. Have you tried returning the phone's screen to the home screen while you are on a call? 

 

Have you tried to make a call on speakerphone to see if you hear the tones then?

Unfortunately, there was a technical problem yesterday and there was a loss of the data posted on the forum after Sunday afternoon.

 

I see that you don't have the keypad open when this happens. Have you tried returning the phone's screen to the home screen while you are on a call? 

 

Have you tried to make a call on speakerphone to see if you hear the tones then?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 6, 2013 7:16:18 PM
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Thank you for the suggestions. I will try those things next time during a call.

Thank you for the suggestions. I will try those things next time during a call.

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Aug 7, 2013 4:45:03 AM
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It might be call waiting and means that someone else is calling while u are talking
It might be call waiting and means that someone else is calling while u are talking

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Aug 7, 2013 5:18:33 AM
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ACE - Professor

The other thing that I forgot about for the Galaxy S4 is that there are various call alerts that may be on.  Check your call settings by going to the dialer and hitting the phone's menu button.  Select call settings>call alerts and check your call status tones.  If you're getting random tones during the calls, your minute minder may be set to on.  There's also the alerts on call section that may affect your calls, too.  Try this and let us know if this helps.

The other thing that I forgot about for the Galaxy S4 is that there are various call alerts that may be on.  Check your call settings by going to the dialer and hitting the phone's menu button.  Select call settings>call alerts and check your call status tones.  If you're getting random tones during the calls, your minute minder may be set to on.  There's also the alerts on call section that may affect your calls, too.  Try this and let us know if this helps.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 8, 2013 9:27:55 PM
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I have the same issue with the key tones. I hear them randomly and it is so annoying. It all started when I got a warranty replacement Galaxy S3. I thought because the S3 might be a refurb. that is why it was doing this key tones. So I signed a contract and got the Galaxy S4 and the problem did not end. I had EIGHT different S4's, SIX different sim cards, did many hard resets, made two different google accounts, tried another phone, changed my phone number, and changed my account with ATT. I hear it on the phone itself, speakerphone and bluetooth.  AT&T sent me out a HTC One to try on weds and the first convo I had with someone the key tones were there. The guy at AT&T thought it might have been my 4G LTE signal and he made my phone just 3G because he thought it was the common feature with all the phones but even with just the 3G it still does it. Im at a lost! Every time I hear the key tones I want to throw the phone against the nearest wall.

I have the same issue with the key tones. I hear them randomly and it is so annoying. It all started when I got a warranty replacement Galaxy S3. I thought because the S3 might be a refurb. that is why it was doing this key tones. So I signed a contract and got the Galaxy S4 and the problem did not end. I had EIGHT different S4's, SIX different sim cards, did many hard resets, made two different google accounts, tried another phone, changed my phone number, and changed my account with ATT. I hear it on the phone itself, speakerphone and bluetooth.  AT&T sent me out a HTC One to try on weds and the first convo I had with someone the key tones were there. The guy at AT&T thought it might have been my 4G LTE signal and he made my phone just 3G because he thought it was the common feature with all the phones but even with just the 3G it still does it. Im at a lost! Every time I hear the key tones I want to throw the phone against the nearest wall.

Re: Galaxy S4 randomly makes keypad tone/beep during calls

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Nov 21, 2013 5:12:19 PM
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Edited by mimipink123 on Nov 21, 2013 at 5:13:00 PM

Any solution to this problem? I'm having the same random key tone sound during calls.  I checked my call setting my alerts are off.  It even happens while using bluetooth in the car when the phone is sitting in the cup holder.

Any solution to this problem? I'm having the same random key tone sound during calls.  I checked my call setting my alerts are off.  It even happens while using bluetooth in the car when the phone is sitting in the cup holder.

Re: Galaxy S4 randomly makes keypad tone/beep during calls

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Aug 30, 2015 10:02:25 AM
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Just to add to this forum....I am on T-Mobile (I know this is an ATT forum) with a Galaxy S5 and have had the same issue. I just did a warranty replacement and the issue is still there. Luckily I haven't sent my original in yet. I'm going to harass customer care today about it when I get off work. This issue has been around for years across all the major carriers and both android and apple. This appears to be some ghost in the machine occurring everywhere completely at random. No one on any forum (I've spent the last 2 hours searching and reading) has any effective solution to this. Neither has any expert in any forum or customer service thread been able to satisfactorilly remedy this issue, which is somewhat unusual for such a issue to go unanswered on official customer forums. 

 

My 1st theory is that this problem is so thoroghly engrained in standard carrier systems that the issue is just allowed to drop since it doesn't affect phone function or overall call quality. It just boils down to a mild annoyance; one that would be too expensive to fix seeing as how it is such a random and unpredictable problem (no one can duplicate it consistently).

 

Another theory I have is that it has to be an app that is very popular that is causing this. Or maybe a native app. Has anyone done a hard reset and operated a few days without apps to try and narrow this down? I am yet to try this so it will be my next step. It'll be annoying but maybe I can make a breakthrough or at least narrow down the culprits. 

 

My last theory is out there in left field (lol). Something involving government monitoring and big brother listening in. I won't go there until I have no other choice! Smiley Wink

What do you guys think? Anyone have anything/advice?

 

Just to add to this forum....I am on T-Mobile (I know this is an ATT forum) with a Galaxy S5 and have had the same issue. I just did a warranty replacement and the issue is still there. Luckily I haven't sent my original in yet. I'm going to harass customer care today about it when I get off work. This issue has been around for years across all the major carriers and both android and apple. This appears to be some ghost in the machine occurring everywhere completely at random. No one on any forum (I've spent the last 2 hours searching and reading) has any effective solution to this. Neither has any expert in any forum or customer service thread been able to satisfactorilly remedy this issue, which is somewhat unusual for such a issue to go unanswered on official customer forums. 

 

My 1st theory is that this problem is so thoroghly engrained in standard carrier systems that the issue is just allowed to drop since it doesn't affect phone function or overall call quality. It just boils down to a mild annoyance; one that would be too expensive to fix seeing as how it is such a random and unpredictable problem (no one can duplicate it consistently).

 

Another theory I have is that it has to be an app that is very popular that is causing this. Or maybe a native app. Has anyone done a hard reset and operated a few days without apps to try and narrow this down? I am yet to try this so it will be my next step. It'll be annoying but maybe I can make a breakthrough or at least narrow down the culprits. 

 

My last theory is out there in left field (lol). Something involving government monitoring and big brother listening in. I won't go there until I have no other choice! Smiley Wink

What do you guys think? Anyone have anything/advice?

 

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Oct 26, 2015 9:19:26 AM
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How to fix the annoying beep sound while on a call.  Go to setting. Click on call. Click on alerts.  Verify that the "minute reminder" is uncheck.

How to fix the annoying beep sound while on a call.  Go to setting. Click on call. Click on alerts.  Verify that the "minute reminder" is uncheck.

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Nov 24, 2015 9:59:16 AM
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I have the S5 and have the SAME issue.  Took me forever to realized it was my phone and not the person on the other end of the line. In my opinion, it is more than just a minor annoyance. It's something that should not happen when spending hundreds of dollars for a device.  The other issue I am having... I am a substitute teacher - I have a phone system that I have to use daily to recieve work. I have contacted them regarding me losing work over the system telling me my PW and access ID are "invalid".  However, after 7 years, I can assure you they're valid and I can see on the screen that I am entering the correct digits... Once, they looked into it - it shows that certain digits (cell keys) are being entered twice at random which would then make it "invalid"... BUT, it is doing this on the back end... it's not what I'm doing or what it's showing on my phone screen... This is costing me $$$ daily. I need this issue resolved ASAP. The issue ONLY just began when I updated my phone and recieved a warranty replacement via mail recently. I suspect this is an issue with the update.  Please help!!!  The issue, just like the random dial tone beeping is completely random.  My minute key is NOT on.

I have the S5 and have the SAME issue.  Took me forever to realized it was my phone and not the person on the other end of the line. In my opinion, it is more than just a minor annoyance. It's something that should not happen when spending hundreds of dollars for a device.  The other issue I am having... I am a substitute teacher - I have a phone system that I have to use daily to recieve work. I have contacted them regarding me losing work over the system telling me my PW and access ID are "invalid".  However, after 7 years, I can assure you they're valid and I can see on the screen that I am entering the correct digits... Once, they looked into it - it shows that certain digits (cell keys) are being entered twice at random which would then make it "invalid"... BUT, it is doing this on the back end... it's not what I'm doing or what it's showing on my phone screen... This is costing me $$$ daily. I need this issue resolved ASAP. The issue ONLY just began when I updated my phone and recieved a warranty replacement via mail recently. I suspect this is an issue with the update.  Please help!!!  The issue, just like the random dial tone beeping is completely random.  My minute key is NOT on.

Re: Galaxy S4 randomly makes keypad tone/beep during calls

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Jan 9, 2016 9:16:13 AM
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I also have a Note 4 with the same problem randomly hearing 

a dial tone during calls,

I don't think it is call waiting its a keypad tone

have had other party say they can hear it . 

And it also happens when I have it connected to my 

cars hands free, phone is setting on seat,

car also displays incoming call info when i'm 

on a call I don't see any info when it happens.

Hope there is a fix it just started doing this about a month 

ago have had the phone for about 8 months 

I also have a Note 4 with the same problem randomly hearing 

a dial tone during calls,

I don't think it is call waiting its a keypad tone

have had other party say they can hear it . 

And it also happens when I have it connected to my 

cars hands free, phone is setting on seat,

car also displays incoming call info when i'm 

on a call I don't see any info when it happens.

Hope there is a fix it just started doing this about a month 

ago have had the phone for about 8 months 

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Feb 3, 2016 5:07:00 PM
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I have the s5 and now for the past month am hearing this same thing. ALL the alerts are off too. Any ideas?
I have the s5 and now for the past month am hearing this same thing. ALL the alerts are off too. Any ideas?

Re: Galaxy S4 randomly makes keypad tone/beep during calls

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Feb 23, 2016 12:59:00 PM
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I have a newly purchased Galaxy Note 4 and this problem just started a month or so ago and has continued to get worse. It now happens during every phone call, whether on speaker, bluetooth or just on the phone. It sounds like someone has hit the keypad and yes, the other party can hear it. I had a Samsung Galaxy 3 for years and never had this issue. Has anyone found a solution?

I have a newly purchased Galaxy Note 4 and this problem just started a month or so ago and has continued to get worse. It now happens during every phone call, whether on speaker, bluetooth or just on the phone. It sounds like someone has hit the keypad and yes, the other party can hear it. I had a Samsung Galaxy 3 for years and never had this issue. Has anyone found a solution?

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Feb 29, 2016 8:58:56 PM
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It happens sometimes more than others...like today i received 3 tones within one minute. The person at the other end has an i phone and they do not hear the tone. This tone NEVER happens when talking to a landline phone only to another cell. This is very annoying.
It happens sometimes more than others...like today i received 3 tones within one minute. The person at the other end has an i phone and they do not hear the tone. This tone NEVER happens when talking to a landline phone only to another cell. This is very annoying.

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Apr 22, 2016 9:33:02 AM
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Could it be related to VOLTE? It will beep when attempting to move the call to VOLTE. Have had people turn VOLTE off and the beep goes away.

Could it be related to VOLTE? It will beep when attempting to move the call to VOLTE. Have had people turn VOLTE off and the beep goes away.

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Jul 7, 2016 8:48:10 AM
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Edited by sollertis7 on Jul 7, 2016 at 8:52:37 AM

I have a Galaxy Note 3 on T-Mobile and have also noticed my phone dialing keys on the dialpad during calls.  It happens while the screen is off and while on speakerphone sitting in the car or on a desk.  These are DIAL TONES not minute notifications, call waiting beeps or VoLTE beeps.

 

I noticed these changes after an Android system update.  Given that other posters have experienced this with various carriers and other operating systems (i.e. ios) I suspect one of two likely causes:

 

1) This is a conflict issue with a widely used app and changes in updates to the operating systems.  However, this seems unlikely to occur with two different operating systems as they use different programming languages,

 

Or

 

2) the unsettling yet more likely answer - this is the result of planned obsolescence.  A software glitch purposefully introduced with OS updates to annoy customers with their current phone so they're more likely to purchase a new one when released.  Psychologically, its brilliant.  If it were much more than a minor annoyance, it would make customers switch brands but with a minor annoyance, they'll just think it'll be fixed with the new phone.  

 

I've read a number of articles talking about the slowed progression of features with each new phone iteration.  For example, although the number of megapixels are only part of the recipe for a great photo staying great when enlarged, Samsung actually downgraded the megapixels in its Galaxy line from 16 in the S6 to 12 in the S7 (although IMO most people don't need more than 8 megapixels for their rear-facing photo needs).  This is one of myriad examples of the plateau that has been reached in smart phone feature progression.  The changes added with each iteration are either rehashes from previous iterations (like water resistance or wireless charging) or  they're negligable and more customers are choosing to hold on to their still awesome older phones rather than upgrading.

 

Of course, this is just speculation but as a software developer, I wouldn't put it past a major corporation to do something like this.

I have a Galaxy Note 3 on T-Mobile and have also noticed my phone dialing keys on the dialpad during calls.  It happens while the screen is off and while on speakerphone sitting in the car or on a desk.  These are DIAL TONES not minute notifications, call waiting beeps or VoLTE beeps.

 

I noticed these changes after an Android system update.  Given that other posters have experienced this with various carriers and other operating systems (i.e. ios) I suspect one of two likely causes:

 

1) This is a conflict issue with a widely used app and changes in updates to the operating systems.  However, this seems unlikely to occur with two different operating systems as they use different programming languages,

 

Or

 

2) the unsettling yet more likely answer - this is the result of planned obsolescence.  A software glitch purposefully introduced with OS updates to annoy customers with their current phone so they're more likely to purchase a new one when released.  Psychologically, its brilliant.  If it were much more than a minor annoyance, it would make customers switch brands but with a minor annoyance, they'll just think it'll be fixed with the new phone.  

 

I've read a number of articles talking about the slowed progression of features with each new phone iteration.  For example, although the number of megapixels are only part of the recipe for a great photo staying great when enlarged, Samsung actually downgraded the megapixels in its Galaxy line from 16 in the S6 to 12 in the S7 (although IMO most people don't need more than 8 megapixels for their rear-facing photo needs).  This is one of myriad examples of the plateau that has been reached in smart phone feature progression.  The changes added with each iteration are either rehashes from previous iterations (like water resistance or wireless charging) or  they're negligable and more customers are choosing to hold on to their still awesome older phones rather than upgrading.

 

Of course, this is just speculation but as a software developer, I wouldn't put it past a major corporation to do something like this.

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