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Galaxy S4 Active: Update Interrupted

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Galaxy S4 Active: Update Interrupted

Every time I try to update my S4 Active, I always recieve an "update interrupted" message after the update begins and I'm stuck on 4.3 Jellybean. I've tried a factory reset on the phone which did nothing to fix the problem.

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Message 1 of 3
Employee

Re: Galaxy S4 Active: Update Interrupted

Try doing the update through the kies program on your desktop PC. You can download it through this link

http://www.sammobile.com/kies/

If it still doesn't work I'd recommend d taking it to your local device support center and see if they can get it on there for you

Hope this helps!
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Teacher

Re: Galaxy S4 Active: Update Interrupted

I wouldn't be in a big hurry to update to Kitkat. Ever since I updated my s4 active to kitkat 4.4 I have had problems with it. I'm really not happy and had I known it was going to make my phone so slow and buggy I would have tried to hold out on the update for as long as possible.

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