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Posted Nov 13, 2013
7:46:13 AM
Galaxy S4 - 4.3 Update
Edited by ATTDmitriyCM on Nov 18, 2013 at 9:43:15 AM

Best buy says November 13th, Has anyone gotten the update yet? I know it's still early..

Best buy says November 13th, Has anyone gotten the update yet? I know it's still early..

Galaxy S4 - 4.3 Update

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Dec 19, 2013 10:19:46 AM
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Hmmmm...wow. You did use the link in this thread right?
They must have changed then...mine works great with none of the issues listed by others. This is crazy...nearlybas bad as Kids....
Hmmmm...wow. You did use the link in this thread right?
They must have changed then...mine works great with none of the issues listed by others. This is crazy...nearlybas bad as Kids....

Re: Galaxy S4 - 4.3 Update

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Dec 19, 2013 8:38:31 PM
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Edited by julywashere on Dec 19, 2013 at 10:49:29 PM

Hello b4ng0rX,

 

If your update is available using the Samsung Kies software, assuming you already have Kies installed on your PC, you should get a notification of the update once you connect your phone to Kies. You should then click update and hit confirm once you read through the warnings. Follow that by hitting the "Start Upgrade" button and wait. 

 

For your reference, you may only download the update via Wi-Fi. 

Hello b4ng0rX,

 

If your update is available using the Samsung Kies software, assuming you already have Kies installed on your PC, you should get a notification of the update once you connect your phone to Kies. You should then click update and hit confirm once you read through the warnings. Follow that by hitting the "Start Upgrade" button and wait. 

 

For your reference, you may only download the update via Wi-Fi. 

Re: Galaxy S4 Android 4.3 Update

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Dec 19, 2013 10:37:38 PM
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Edited by pimentel_jm on Dec 19, 2013 at 11:46:33 PM

I thought I was alone dealing with problem. Kies3 is for devices only with 4.3. And when I use Kies, it says my device's current firmware version is not supported to update. Smiley Indifferent

I've emailed a tech support and he said there's nothing else he can do to help me. I should just try and try, and honestly, it's frustrating.

I thought I was alone dealing with problem. Kies3 is for devices only with 4.3. And when I use Kies, it says my device's current firmware version is not supported to update. Smiley Indifferent

I've emailed a tech support and he said there's nothing else he can do to help me. I should just try and try, and honestly, it's frustrating.

Re: Galaxy S4 Android 4.3 Update

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Dec 19, 2013 10:52:49 PM
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Edited by julywashere on Dec 19, 2013 at 10:55:26 PM

Hello pimentel,

This is a longshot, but it's worth a try. Assuming you're not rooted, go into Recovery mode and delete your cache partition and they try again.

To wipe the cache partition, follow these steps,
1. Turn your device off.
2. Press and hold the volume up button, the home button, and the power button at the same time.
3. When the phone vibrates, let go of the Power button, but continue to told the volume up button and the home button.
4. Once you get to the Android Recovery Screen, let the buttons go.
5. Use the volume down button to highlight 'wipe cache partition.'
6. Press the power key to confirm the selection.
7. Reboot System Now should be selected, then press the Power Button to confirm.

 

Edit: Make sure you read the options carefully before you confirm or you may end up wiping your phone completely. Wipe Cache won't delete any of your personal data or settings, Wiping your phone will reset it to factory settings (except with any firmware updates applied).

 

Hello pimentel,

This is a longshot, but it's worth a try. Assuming you're not rooted, go into Recovery mode and delete your cache partition and they try again.

To wipe the cache partition, follow these steps,
1. Turn your device off.
2. Press and hold the volume up button, the home button, and the power button at the same time.
3. When the phone vibrates, let go of the Power button, but continue to told the volume up button and the home button.
4. Once you get to the Android Recovery Screen, let the buttons go.
5. Use the volume down button to highlight 'wipe cache partition.'
6. Press the power key to confirm the selection.
7. Reboot System Now should be selected, then press the Power Button to confirm.

 

Edit: Make sure you read the options carefully before you confirm or you may end up wiping your phone completely. Wipe Cache won't delete any of your personal data or settings, Wiping your phone will reset it to factory settings (except with any firmware updates applied).

 

Re: Galaxy S4 Android 4.3 Update

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Dec 19, 2013 10:58:50 PM
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Edited by pimentel_jm on Dec 19, 2013 at 11:23:13 PM

Tried it...but it said erasing and then error before it restarted. Am I still going to be able to have the 4.3? Smiley Sad

Tried it...but it said erasing and then error before it restarted. Am I still going to be able to have the 4.3? Smiley Sad

Re: Galaxy S4 Android 4.3 Update

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Dec 19, 2013 11:27:37 PM
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Edited by julywashere on Dec 19, 2013 at 11:40:28 PM

That's very odd, but it seems as if you're not alone. In fact a Google Search finds this problem to be common with plenty of Galaxy S4 devices. I wonder if that may have something to do with your inability to get the update (and the error message on Kies).

 

That's very odd, but it seems as if you're not alone. In fact a Google Search finds this problem to be common with plenty of Galaxy S4 devices. I wonder if that may have something to do with your inability to get the update (and the error message on Kies).

 

Re: Galaxy S4 Android 4.3 Update

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Dec 19, 2013 11:45:47 PM
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Thank you so much! There's only so much I can do here in the Philippines, which makes it even more frustrating than it already is. Smiley Frustrated

Thank you so much! There's only so much I can do here in the Philippines, which makes it even more frustrating than it already is. Smiley Frustrated

Re: Galaxy S4 Android 4.3 Update

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Dec 20, 2013 7:39:07 AM
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I just got confirmation from the community specialist posted above that the 4.3 update is back on hold. I was told that I have to wait until the kit Kat update which is scheduled to be pushed someone in 1st quarter of 2014. Bummer.
I just got confirmation from the community specialist posted above that the 4.3 update is back on hold. I was told that I have to wait until the kit Kat update which is scheduled to be pushed someone in 1st quarter of 2014. Bummer.

Re: Galaxy S4 - 4.3 Update

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Dec 20, 2013 7:45:41 AM
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What's all the talk about the mobile data toggle?   I don't even know what or where it is.  I'm scared to get the update cus I don't want my phone screwed.

What's all the talk about the mobile data toggle?   I don't even know what or where it is.  I'm scared to get the update cus I don't want my phone screwed.

Re: Galaxy S4 - 4.3 Update

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Dec 20, 2013 9:58:01 AM
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I have been in phone conversation with an ATT community specialist, and was informed this week that the 4.3 firmware has been put back on hold due the number of calls that they have been receiving with errors, crashes, and so on. I was told that I will have to wait until the 4.4 Kit Kat update comes out 1st quarter of next year.

 

Thought I would pass this on if you are on 4.2.2 and waiting for update. It is not going to be pushed.

 

Merry Christmas Smiley Sad

I have been in phone conversation with an ATT community specialist, and was informed this week that the 4.3 firmware has been put back on hold due the number of calls that they have been receiving with errors, crashes, and so on. I was told that I will have to wait until the 4.4 Kit Kat update comes out 1st quarter of next year.

 

Thought I would pass this on if you are on 4.2.2 and waiting for update. It is not going to be pushed.

 

Merry Christmas Smiley Sad

Galaxy S4 (i337) 4.3 firmware update back on hold per AT&T

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Dec 20, 2013 10:38:49 AM
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I can confirm that I spoke on the phone with one of the Community specialists from this forum and was told that the 4.3 update is back on hold for the Galaxy S4 from AT&T. I was told that I have to wait until the 4.4 update that should be released sometime in first quarter of 2014 (Jan - March).

 

Sorry for the bad news from AT&T.

I can confirm that I spoke on the phone with one of the Community specialists from this forum and was told that the 4.3 update is back on hold for the Galaxy S4 from AT&T. I was told that I have to wait until the 4.4 update that should be released sometime in first quarter of 2014 (Jan - March).

 

Sorry for the bad news from AT&T.

Re: Galaxy S4 Android 4.3 Update

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Dec 20, 2013 10:13:26 PM
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Edited by pimentel_jm on Dec 20, 2013 at 10:13:42 PM

Oh.. Thanks for sharing. Nothing we can do about that now. Happy Holidays! Smiley Frustrated

Oh.. Thanks for sharing. Nothing we can do about that now. Happy Holidays! Smiley Frustrated

Re: Galaxy S4 Android 4.3 Update

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Dec 22, 2013 7:45:03 AM
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    I have a Galaxy S4 Active, I537.  I talked to a customer care rep yesterday and there is no info for an update for my phone now or in the future.  What's up  with that?  I Thought an S4 was an S4 and the software was he same.

    I have a Galaxy S4 Active, I537.  I talked to a customer care rep yesterday and there is no info for an update for my phone now or in the future.  What's up  with that?  I Thought an S4 was an S4 and the software was he same.

Re: Galaxy S4 - 4.3 Update

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Dec 22, 2013 9:51:51 PM
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Ive been having problemz conneting to wife ever since I did the 4.3 upgrade on my phone. It is really frustrating because I can not download anything on my phone anymore. I have to use my date.. can some one plz assist with issue.. 

Ive been having problemz conneting to wife ever since I did the 4.3 upgrade on my phone. It is really frustrating because I can not download anything on my phone anymore. I have to use my date.. can some one plz assist with issue.. 

Re: Galaxy S4 - 4.3 Update

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Dec 22, 2013 9:56:51 PM
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Ooppss.. I meant to say wifi amd data.. lol

Ooppss.. I meant to say wifi amd data.. lol

Re: Galaxy S4 - 4.3 Update

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Dec 23, 2013 7:19:14 AM
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ACE - Professor

mabarca26 wrote:

Ive been having problemz conneting to wife ever since I did the 4.3 upgrade on my phone. It is really frustrating because I can not download anything on my phone anymore. I have to use my date.. can some one plz assist with issue.. 


Best autocorrect ever.

 

You'll need to help out with some more info. What kind of Wifi. What happens when you "can't connect"?


mabarca26 wrote:

Ive been having problemz conneting to wife ever since I did the 4.3 upgrade on my phone. It is really frustrating because I can not download anything on my phone anymore. I have to use my date.. can some one plz assist with issue.. 


Best autocorrect ever.

 

You'll need to help out with some more info. What kind of Wifi. What happens when you "can't connect"?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy S4 - 4.3 Update

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Dec 24, 2013 8:43:36 AM
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Hi,

Ref - "...spoke on the phone with one of the Community specialists..." : I do not know that phone-talks are allowed with the Forum Community specialists. I have a lot of things to discuss about:

1) I see lot of options/shortcuts got erased after my phone auto-upgraded itself, inspite of me chosing "Update Later" every time when it prompted me for about a dozen times, I guess.

2) My phone battery - draining quicker than earlier.

and many more.

 

Thanks

 

VC

 

Hi,

Ref - "...spoke on the phone with one of the Community specialists..." : I do not know that phone-talks are allowed with the Forum Community specialists. I have a lot of things to discuss about:

1) I see lot of options/shortcuts got erased after my phone auto-upgraded itself, inspite of me chosing "Update Later" every time when it prompted me for about a dozen times, I guess.

2) My phone battery - draining quicker than earlier.

and many more.

 

Thanks

 

VC

 

Thanks VC

Re: Galaxy S4 Android 4.3 Update

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Dec 24, 2013 10:06:33 PM
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I realy like that Mobile Data toggle too.
Why delete that toggle? it's realy works.
I realy like that Mobile Data toggle too.
Why delete that toggle? it's realy works.

Re: 4.3 Update for Galaxy S4 - Will it be missing the Mobile Data toggle in Notifications Panel?

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Dec 25, 2013 5:23:13 AM
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Re: 4.3 Update for Galaxy S4 - Will it be missing the Mobile Data toggle in Notifications Panel?
I realy like that Mobile Data toggle too.
Why delete that toggle? it's realy works.
 
 
 
Hi,
Just a tip for others that need this toggle switch:
ZdBox app has this toggle and a few others in their widgets.
I use it all the time, it's also a great app!
                                    Ken
Link:
 
Re: 4.3 Update for Galaxy S4 - Will it be missing the Mobile Data toggle in Notifications Panel?
I realy like that Mobile Data toggle too.
Why delete that toggle? it's realy works.
 
 
 
Hi,
Just a tip for others that need this toggle switch:
ZdBox app has this toggle and a few others in their widgets.
I use it all the time, it's also a great app!
                                    Ken
Link:
 

Re: 4.3 Update for Galaxy S4 - Will it be missing the Mobile Data toggle in Notifications Panel?

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Dec 27, 2013 9:18:05 PM
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Actually, yes...phone conversations happen all the time with the forum specialists. You fill out their contact us form with your email and phone number and they call you to discuss support issues. This is what happened to me.

Actually, yes...phone conversations happen all the time with the forum specialists. You fill out their contact us form with your email and phone number and they call you to discuss support issues. This is what happened to me.

Re: Galaxy S4 Android 4.3 Update

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Dec 27, 2013 9:35:41 PM
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Yep....and it gets done if it is doable.
In this case it was the only way I was going to get the update and it went flawlessly....with none.of the issues after update that have happened to others.
I just.got tired of telling people that this works.


Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone
Yep....and it gets done if it is doable.
In this case it was the only way I was going to get the update and it went flawlessly....with none.of the issues after update that have happened to others.
I just.got tired of telling people that this works.


Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

Re: Galaxy S4 Android 4.3 Update

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Jan 1, 2014 9:01:33 AM
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The 4.3 update popped up as ready to install for me on Dec. 22, never asked for it to download and take up 770MB of space, it was pushed down on my phone without me knowing it was going on.  I didn't want to update after all of the issues I read about here but didn't hit the button to delay installation when it hijacked my screen so the update installed.

 

So far, the only issues I have on my Galaxy S4 are slight lags in launching apps compared to before and lagging keyboard response at times, along with increased battery consumption.  Overall I see zero benefit to this "update".

The 4.3 update popped up as ready to install for me on Dec. 22, never asked for it to download and take up 770MB of space, it was pushed down on my phone without me knowing it was going on.  I didn't want to update after all of the issues I read about here but didn't hit the button to delay installation when it hijacked my screen so the update installed.

 

So far, the only issues I have on my Galaxy S4 are slight lags in launching apps compared to before and lagging keyboard response at times, along with increased battery consumption.  Overall I see zero benefit to this "update".

Re: Galaxy S4 Android 4.3 Update

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Jan 1, 2014 10:44:37 PM
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I am having the problem with one of my S4s that it downloads all the update, then reboots to recovery, gets to 25% complete, stops, reboots and then back at the lock screen. Once you unlock the phone to use it it says that the update was interrupted. I have kept the device plugged into power while downloading so it would not fall asleep. This is my wife's S4 that is having problems. Mine updated to 4.3 without problems and I'm having no issues either.

 

Really annoying I have to wait 24 hours between tries.

 

It would have been nice if there was a way to get the update on the phone via a USB cable to a PC.

 

I am having the problem with one of my S4s that it downloads all the update, then reboots to recovery, gets to 25% complete, stops, reboots and then back at the lock screen. Once you unlock the phone to use it it says that the update was interrupted. I have kept the device plugged into power while downloading so it would not fall asleep. This is my wife's S4 that is having problems. Mine updated to 4.3 without problems and I'm having no issues either.

 

Really annoying I have to wait 24 hours between tries.

 

It would have been nice if there was a way to get the update on the phone via a USB cable to a PC.

 

Re: Galaxy S4 - 4.3 Update

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Jan 2, 2014 7:23:29 AM
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Edited by pimentel_jm on Jan 2, 2014 at 7:24:07 AM

Try using Samsung Kies. 

 

http://www.samsung.com/us/kies/ Smiley Happy

Try using Samsung Kies. 

 

http://www.samsung.com/us/kies/ Smiley Happy

Re: Galaxy S4 - 4.3 Update

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Jan 2, 2014 10:27:22 PM
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I get:

 

Your device's current firmware version is not supported to update firmware via Kies

 

Current firmware version: PDA:MF3 / PHONE:MF3 / CSC:MF3 (ATT)

 

 

Gee thanks, AT&T

Smiley Mad

 

I get:

 

Your device's current firmware version is not supported to update firmware via Kies

 

Current firmware version: PDA:MF3 / PHONE:MF3 / CSC:MF3 (ATT)

 

 

Gee thanks, AT&T

Smiley Mad

 

Re: Galaxy S4 - 4.3 Update

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Jan 3, 2014 10:03:11 AM
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Delphis wrote:

I get:

 

Your device's current firmware version is not supported to update firmware via Kies

 

Current firmware version: PDA:MF3 / PHONE:MF3 / CSC:MF3 (ATT)

 

 

Gee thanks, AT&T

Smiley Mad

 


I wouldn't bother updating even if you can; I didn't find any changes that make it worth your while.  What did notice was slightly decreased battery life and some lagging in bringing up the keyboard.


Delphis wrote:

I get:

 

Your device's current firmware version is not supported to update firmware via Kies

 

Current firmware version: PDA:MF3 / PHONE:MF3 / CSC:MF3 (ATT)

 

 

Gee thanks, AT&T

Smiley Mad

 


I wouldn't bother updating even if you can; I didn't find any changes that make it worth your while.  What did notice was slightly decreased battery life and some lagging in bringing up the keyboard.

Re: Galaxy S4 - 4.3 Update

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Jan 3, 2014 11:11:12 AM
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cornieafamily wrote:

I can confirm that I spoke on the phone with one of the Community specialists from this forum and was told that the 4.3 update is back on hold for the Galaxy S4 from AT&T. I was told that I have to wait until the 4.4 update that should be released sometime in first quarter of 2014 (Jan - March).

 

Sorry for the bad news from AT&T.



Who can guarantee that the next release will come smoother?

 

Rather ATT should investigate and find now: what is the reason for the failure of 4.3 OTA update...

 

As for me, I tried to update my [not rooted] S4 to 4.3 twice. Both times it failed exactly at same point while installation progress was 25%... Furthermore, second time it was observed by an ATT tech support specialist having remote access to my phone (at least to its screen) via special ATT Support Utility. However, his virtual "presence" on the scene and his ability to watch the progress didn't help...

 

What about remote monitoring of OTA 4.3 installation in debugging mode (or something similar to it)  by one of the  ATT software engineers responsible for the maintenance/support of the S4 OTA 4.3 distribution?

 

From my own experience I know that if developer can't duplicate (reproduced) user's problem, there is nothing for him to fix, or to start with...  So, ATT developers might work hard to find a reason for our installations' failure, but most probably, they can't duplicate it...  They don't have "real" phones loaded with different set of applications... I'd assume that they rather play with "blank" ones reset to original manufacturer status...

 

Thus, a practical solution would be to offer one of such real phones that consistently and/or uniformly fail (I can volunteer main for remote access and investigation) to an interested ATT developer who would use all his sophisticated tools for remote debugging to see what really happens at the progress point of 24%, then at 25%, and why it never reaches 26%.

 

 May be one of the Community specialists can help in organizing such mutualy beneficial cooperaton between the Company and the Community: when the Community of users would help the Company to serve them even better!!!

 


cornieafamily wrote:

I can confirm that I spoke on the phone with one of the Community specialists from this forum and was told that the 4.3 update is back on hold for the Galaxy S4 from AT&T. I was told that I have to wait until the 4.4 update that should be released sometime in first quarter of 2014 (Jan - March).

 

Sorry for the bad news from AT&T.



Who can guarantee that the next release will come smoother?

 

Rather ATT should investigate and find now: what is the reason for the failure of 4.3 OTA update...

 

As for me, I tried to update my [not rooted] S4 to 4.3 twice. Both times it failed exactly at same point while installation progress was 25%... Furthermore, second time it was observed by an ATT tech support specialist having remote access to my phone (at least to its screen) via special ATT Support Utility. However, his virtual "presence" on the scene and his ability to watch the progress didn't help...

 

What about remote monitoring of OTA 4.3 installation in debugging mode (or something similar to it)  by one of the  ATT software engineers responsible for the maintenance/support of the S4 OTA 4.3 distribution?

 

From my own experience I know that if developer can't duplicate (reproduced) user's problem, there is nothing for him to fix, or to start with...  So, ATT developers might work hard to find a reason for our installations' failure, but most probably, they can't duplicate it...  They don't have "real" phones loaded with different set of applications... I'd assume that they rather play with "blank" ones reset to original manufacturer status...

 

Thus, a practical solution would be to offer one of such real phones that consistently and/or uniformly fail (I can volunteer main for remote access and investigation) to an interested ATT developer who would use all his sophisticated tools for remote debugging to see what really happens at the progress point of 24%, then at 25%, and why it never reaches 26%.

 

 May be one of the Community specialists can help in organizing such mutualy beneficial cooperaton between the Company and the Community: when the Community of users would help the Company to serve them even better!!!

 

The news is really good, but the approach is actually bad!

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Jan 4, 2014 10:18:39 AM
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Dear AT&T Community Manager:

I've noticed that after my GS4 updated to the new 4.3 jellybean I began to have issues with my WiFi connectivity. I often get a message that my connection is unstable or too slow and my phone will drop off WiFi and use data. I must always remain vigilant of this to avoid paying data overages. I never had this issue before the update.
Secondly, I've also lost the ability to access hidden apps. Before the update I hide some apps that I didn't use that often to avoid the clutter. But now when I go to access them I get a "unfortunately touchwiz has stopped" message. How can I access previously hidden apps??
Please reply. Thank you!
Dear AT&T Community Manager:

I've noticed that after my GS4 updated to the new 4.3 jellybean I began to have issues with my WiFi connectivity. I often get a message that my connection is unstable or too slow and my phone will drop off WiFi and use data. I must always remain vigilant of this to avoid paying data overages. I never had this issue before the update.
Secondly, I've also lost the ability to access hidden apps. Before the update I hide some apps that I didn't use that often to avoid the clutter. But now when I go to access them I get a "unfortunately touchwiz has stopped" message. How can I access previously hidden apps??
Please reply. Thank you!

Re: Galaxy S4 - 4.3 Update

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Jan 6, 2014 1:41:34 PM
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Same problems here.

MK2  - 4.3

 

Wireless and Bluetooth just get disabled on their own..

 

 

i agree with the locked bootloader, if ATT were to remedy this we could fix on our own...

will be making an "angry" call to ATT later...

 

Same problems here.

MK2  - 4.3

 

Wireless and Bluetooth just get disabled on their own..

 

 

i agree with the locked bootloader, if ATT were to remedy this we could fix on our own...

will be making an "angry" call to ATT later...

 

Re: Galaxy S4 - 4.3 Update

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Jan 11, 2014 7:28:50 AM
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The only reason I can imagin taking away the mobile data toggle is to rack up more muniutes. $$$$$ for AT & T at the expense of heri customers.   I use this feature frequently to save batery life. Now i need to go htough five menues to turn my data on an off.   This is some truly ugly greed from AT & T.

The only reason I can imagin taking away the mobile data toggle is to rack up more muniutes. $$$$$ for AT & T at the expense of heri customers.   I use this feature frequently to save batery life. Now i need to go htough five menues to turn my data on an off.   This is some truly ugly greed from AT & T.

Re: Galaxy S4 - Loss of Mobile Data Toggle with 4.3 Update

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