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Posted Nov 13, 2013
7:46:13 AM
Galaxy S4 - 4.3 Update
Edited by ATTDmitriyCM on Nov 18, 2013 at 9:43:15 AM

Best buy says November 13th, Has anyone gotten the update yet? I know it's still early..

Best buy says November 13th, Has anyone gotten the update yet? I know it's still early..

Galaxy S4 - 4.3 Update

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Dec 2, 2013 6:23:25 PM
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Scholar
Edited by pmt1209 on Dec 2, 2013 at 6:24:17 PM

The first time I tried to update my battery was a bit low so I swapped out batteries with my spare which was fully charged and it installed flawlessly.. As a added precaution I even had the phone plugged in with the fully charged battery in place lol.. 

Have you guys cleared the cache and data  at Settings/More/Application Manager/ALL/Google Services Framework before trying to update??

The first time I tried to update my battery was a bit low so I swapped out batteries with my spare which was fully charged and it installed flawlessly.. As a added precaution I even had the phone plugged in with the fully charged battery in place lol.. 

Have you guys cleared the cache and data  at Settings/More/Application Manager/ALL/Google Services Framework before trying to update??

Re: Galaxy S4 - 4.3 Update

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Dec 2, 2013 9:52:18 PM
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Edited by FuturePilot on Dec 2, 2013 at 9:53:46 PM

Updating our 4 phones has been a huge pain. After days of messing around with them I have only gotten two of them updated and both were a pain.  The download will randomly just stop. No errors, no nothing. Sometimes if I catch it soon enough I can get it to start downloading where it left off. Otherwise it says to wait 24 hours and changing the date makes it restart the download from the beginning. I've tried so many times with this one phone it's set to Dec 29! Why does the download keep randomly failing? Sometimes when I check for an update it will say "retrieving update information" or something similar and then it will say update was interrupted immediately. I still have two phones to update and this is getting incredibly frustrating! Smiley Mad

Updating our 4 phones has been a huge pain. After days of messing around with them I have only gotten two of them updated and both were a pain.  The download will randomly just stop. No errors, no nothing. Sometimes if I catch it soon enough I can get it to start downloading where it left off. Otherwise it says to wait 24 hours and changing the date makes it restart the download from the beginning. I've tried so many times with this one phone it's set to Dec 29! Why does the download keep randomly failing? Sometimes when I check for an update it will say "retrieving update information" or something similar and then it will say update was interrupted immediately. I still have two phones to update and this is getting incredibly frustrating! Smiley Mad

Re: Galaxy S4 - 4.3 Update

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Dec 2, 2013 10:10:52 PM
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I said it beforw and will mention it again....from the conversation I had with a rep. I ge the feeling that att doesnt realize it is still screwed up....when I get a chance I will call again but my dealings in the past I have always shown me that last many people call they don't have a tendency of believing it's not an isolated case

I said it beforw and will mention it again....from the conversation I had with a rep. I ge the feeling that att doesnt realize it is still screwed up....when I get a chance I will call again but my dealings in the past I have always shown me that last many people call they don't have a tendency of believing it's not an isolated case

Re: Galaxy S4 - 4.3 Update

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Dec 2, 2013 11:38:00 PM
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After 4.3 completely jacked up my phone, ATT sent a warranty replacement. Am back on 4.2.2 and very happy. No problems whatsoever.

Seriously - for all the hassle of getting a bug riddled update that offers nothing, why try? If you got a Samsung watch, go ahead, but I see no benefit to 4.3 at all for anyone else.
After 4.3 completely jacked up my phone, ATT sent a warranty replacement. Am back on 4.2.2 and very happy. No problems whatsoever.

Seriously - for all the hassle of getting a bug riddled update that offers nothing, why try? If you got a Samsung watch, go ahead, but I see no benefit to 4.3 at all for anyone else.

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Dec 4, 2013 10:09:12 AM
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Community Support

Anyone having problems with the update can send us a private message here and we'll be happy to help! Smiley Happy Please include your full name, account number, and contact information. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Anyone having problems with the update can send us a private message here and we'll be happy to help! Smiley Happy Please include your full name, account number, and contact information. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Galaxy S4 - 4.3 Update

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Dec 4, 2013 12:35:07 PM
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Thanks message sent
Thanks message sent

Re: Galaxy S4 - 4.3 Update

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Dec 4, 2013 4:02:50 PM
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I feel like I'm the only one with no issues. My s4 works great! I've updated twice and never an issue.
I feel like I'm the only one with no issues. My s4 works great! I've updated twice and never an issue.

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Dec 4, 2013 4:06:22 PM
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Of the phones I've updated I haven't had any problems either. The problem is just getting the update.
Of the phones I've updated I haven't had any problems either. The problem is just getting the update.

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Dec 4, 2013 4:14:45 PM
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This is the first time I've had problems updating a device and all that's holding me back is the download keeps stopping.
This is the first time I've had problems updating a device and all that's holding me back is the download keeps stopping.

Re: Galaxy S4 - 4.3 Update

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Dec 4, 2013 6:23:20 PM
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just got off the phone with a call center supervisor and she said their will be an update next monday

12/09 to fix the issues 

I called about the same thing you are all having trouble with

just got off the phone with a call center supervisor and she said their will be an update next monday

12/09 to fix the issues 

I called about the same thing you are all having trouble with

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Dec 4, 2013 7:33:45 PM
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message sent Julie

 

message sent Julie

 

Re: Galaxy S4 - 4.3 Update

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Dec 4, 2013 11:22:25 PM
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One again another failed attempt to download the update
One again another failed attempt to download the update

Re: Galaxy S4 - 4.3 Update

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Dec 4, 2013 11:33:08 PM
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This having to wait another 24hrs every time is getting super old as well and tired of changing dates to try again.
This having to wait another 24hrs every time is getting super old as well and tired of changing dates to try again.

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 7:23:23 AM
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How can I manually get the update? 

How can I manually get the update? 

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 8:23:03 AM
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Have not had any trouble with the OTA 4.3 Update on my S3.  Strange isn't it???

Have not had any trouble with the OTA 4.3 Update on my S3.  Strange isn't it???

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 8:59:34 AM
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Problem seems to be with the s4
Problem seems to be with the s4

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 9:02:34 AM
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You're just a lucky one.  I have had problems and I am an S3 also.

You're just a lucky one.  I have had problems and I am an S3 also.

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 9:09:30 AM
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Having problems getting it? Or problems after having updated to 4.3?
Having problems getting it? Or problems after having updated to 4.3?

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 9:14:36 AM
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Also did anyone reply/message the Att specialist Julie from earlier in the thread?
I did and just a little concerned now that it wasn't real having provided some of the information asked for as no one has answered.
Also did anyone reply/message the Att specialist Julie from earlier in the thread?
I did and just a little concerned now that it wasn't real having provided some of the information asked for as no one has answered.

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 9:37:44 AM
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I am also having issues getting 4.3 The download keeps stopping. Any suggestions?
I am also having issues getting 4.3 The download keeps stopping. Any suggestions?

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Dec 5, 2013 9:44:05 AM
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I sent a message as well and have heard nothing in return.
I sent a message as well and have heard nothing in return.

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 9:52:52 AM
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Community Manager

It might take up to 2-3 business days right now, but everyone who sends a message to our Customer Care mailbox will be contacted by a specialist.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

It might take up to 2-3 business days right now, but everyone who sends a message to our Customer Care mailbox will be contacted by a specialist.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 3:29:26 PM
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I just received a message stating I will be contacted by a manager today
I just received a message stating I will be contacted by a manager today

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Dec 5, 2013 3:54:47 PM
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Good deal!
Was wondering if it was real...you never know nowadays.
Maybe I'll be soon
Good deal!
Was wondering if it was real...you never know nowadays.
Maybe I'll be soon

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 6:42:19 PM
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Aaand guess what?
Once again software download interrupted.
Buy made it all the way to 24℅,this time!!
Try again in 24,hours....or return and move on to T Mobile
Aaand guess what?
Once again software download interrupted.
Buy made it all the way to 24℅,this time!!
Try again in 24,hours....or return and move on to T Mobile

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 8:15:50 PM
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I never got contacted today like the email stated I would
I never got contacted today like the email stated I would

Re: Galaxy S4 - 4.3 Update

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Dec 5, 2013 8:49:06 PM
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Sorry...probably way to busy with all of this . But if that is the case they must have another thread that they are working off with other people because there actually aren't that tmany folks on ours
Sorry...probably way to busy with all of this . But if that is the case they must have another thread that they are working off with other people because there actually aren't that tmany folks on ours

Re: Galaxy S4 - 4.3 Update

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Dec 6, 2013 2:06:08 AM
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Finally updated without getting the interrupted error, took 2hrs to download :-\
Finally updated without getting the interrupted error, took 2hrs to download :-\

Re: Galaxy S4 - 4.3 Update

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Dec 6, 2013 7:20:35 AM
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Voyager
Edited by twister2k33 on Dec 6, 2013 at 7:21:30 AM

I'm so jealous of those who can actually install the update. I'm stuck in an extremely frustrating loop.

 

Update downloads (2 hours) > Install update > install gets to 25% and "update failed" > reboot > have to download update again (2 hours)

 

Is it too much to ask to store the update on the phone until it's successful? This is ridiculous.

 

Oh and I'm not running a custom rom nor am I rooted. Phones is stock mf3.

I'm so jealous of those who can actually install the update. I'm stuck in an extremely frustrating loop.

 

Update downloads (2 hours) > Install update > install gets to 25% and "update failed" > reboot > have to download update again (2 hours)

 

Is it too much to ask to store the update on the phone until it's successful? This is ridiculous.

 

Oh and I'm not running a custom rom nor am I rooted. Phones is stock mf3.

Re: Galaxy S4 - 4.3 Update

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Dec 6, 2013 7:49:29 AM
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This update will not install for me. Same problem, starts to download then it just stops. Glad its not just me. 

This update will not install for me. Same problem, starts to download then it just stops. Glad its not just me. 

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