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Posted Jan 29, 2013
4:41:43 PM
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Galaxy S3 message problems.

I have had the s3 for a little over the month. Last night I received a update on the phone. After doing the installation the phone was working perfectly. 30 minutes later I couldn't open 3rd party texting or the regular texting app. At&t had me do a system reboot with no luck. Samsung had me do a tottally different reboot and no luck. I can't get into texting at all. Freezes phone then says messaging is not working. Close! Any help appreciated

I have had the s3 for a little over the month. Last night I received a update on the phone. After doing the installation the phone was working perfectly. 30 minutes later I couldn't open 3rd party texting or the regular texting app. At&t had me do a system reboot with no luck. Samsung had me do a tottally different reboot and no luck. I can't get into texting at all. Freezes phone then says messaging is not working. Close! Any help appreciated

Galaxy S3 message problems.

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Feb 5, 2013 8:35:37 AM
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Former Community Manager

Sorry you're having trouble. 

 

When you say "reboot" do you mean that they had you reinstall the phone's software so it was the same as it was the day you got it? This is commonly referred to as "reinstalling the software". 

 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Sorry you're having trouble. 

 

When you say "reboot" do you mean that they had you reinstall the phone's software so it was the same as it was the day you got it? This is commonly referred to as "reinstalling the software". 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Galaxy S3 message problems.

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