Galaxy S2 shutting off in idle mode

Contributor

Galaxy S2 shutting off in idle mode

Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.

I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that. 

If anyone has any suggestions, that would be greatly appreciated.

I have a Samsung Galaxy S2 i777.

Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either. 


Message 1 of 620 (56,253 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

Well I finally joined the masses and rooted my phone and reverted back to version 4.03. Wasn't bad and lost a few things mostly due to Kies not actually backing up my data when it said it was(weird!). Otherwise, the process was painless.

 

So I am just going to ride out my contract with AT&T and then switch carriers. In the meantime at least I can count on my phone not doing the SOD and draining the battery. 

 

So long AT&T. 

Message 391 of 620 (3,109 Views)
Tutor

Re: Galaxy S2 shutting off in idle mode

After going through this ordeal, I finally gave up and rooted and installed SuperNexus. Needless to say my phone now works better than it ever has. I encourage anyone with technology-chops to research this process and do it - it can be confusing to understand the process, but the steps themselves are very simple. For now, this seems to be the best solution.

 

I can't, for the life me, understand why people are satisfied that signing another two year contract is an acceptable solution. If your house got robbed, you wouldn't just hand the robber a key for next time and call it a day. This situation is nothing short of fraud. 

Message 392 of 620 (3,079 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

By the way AT&T and it's people have handled this, I am convinced that it is simply a tactic to make you spend more money. They force you, by breaking your phone with software, to upgrade your phone mid-contract and pay the price for a new phone and contract.. How can they lose? It is fraud. They can easily just say, "that's nonsense, we love our customers". Yes, you have shown me how much you do. 

Message 393 of 620 (3,070 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode

I just upgraded from 4.0.3 rooted to a shostock 4.1.2 jelly bean. No bloatware, only programs I want. On a benchmark test my speed was just barely slower than a s3. Just saying since at&t wont help, I can still love my S2.
Message 394 of 620 (2,976 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

One last update. I really like my Sony Xperia Ion that I got with the new contract. I only paid 99¢ for it, plus $36 early contract fee. Like I said before, not the solution I was looking for , but at least I now have a phone that works. I reset the phone, got the unlock code for it from AT&T, then sold it on eBay for $250. That's not too bad considering that I only paid $9.99 for it in the first place. I know what you guys mean by saying that is unacceptable, but I NEED A PHONE THAT WORKS. There are some things I will miss about my GS2, but some things I like better about the Ion. All in all, I won't be buying another Samsung product after the way I was treated by their warranty dept. ( way worse than AT&T), and after my new contract is up,goodbye AT&T. I will switch to Verizon and either Sony or HTC.
Message 395 of 620 (2,751 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

...and I don't know why it says posted from Samsung GT-I9100. I had a SGH-I777, and it's gone. It should say,“Posted from Sony LT28at". just saying
Message 396 of 620 (2,749 Views)
Former Community Manager

Re: Galaxy S2 shutting off in idle mode

nomoresod,

Thanks for sending us a PM.  I have notified one of our Social Media Managers and they will be in contact with you soon.

 

Regards,

Ray on behald of Jam

Community Manager 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 397 of 620 (2,744 Views)
Former Community Manager

Re: Galaxy S2 shutting off in idle mode

mrmeany

 Thanks for sending us a PM.  I have notified one of our Social Media Managers and they will be in contact with you soon.

 

Regards,

Ray on behald of Jam

Community Manager  

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 398 of 620 (2,715 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode

@jamileh, based on your last two posts, does this mean everyone should PM the community managers to get some action on this?? If that's the case someone should just tell us.
Message 399 of 620 (2,562 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

@ablan59,

       there is no action from the community managers! they will send you a email to you stating the same stuff that is known to everybody. "We are working on a fix and mostly it will be out it 2 weeks" Smiley Happy

Message 400 of 620 (2,542 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode

Thats what I figured. Everyone still hearing crickets. They want everyone to re-up and buy the next big thing, the S4 which comes out in a few days. Of course, if you spend countless hours writing, calling, contacting the BBB & Atty general, you might get a free phone. I ended up spending a few hours & fixed mine myself. I just hate all the run around everyone has gotten that don't have the technical ability.
Message 401 of 620 (2,530 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode

Unfortunately I can't fix mine by flashing a custom ROM, because my company's security system on Android checks for officially released firmware from the carriers and that the phone is not rooted.
What really stinks in addition to not having a reliable phone is that no one has even provided a diagnostic utility that we could all use to pin down the causes.

All smoke and mirrows. No tracking of how many people have the issue and who they are, complete unawareness of call center technical support on the problem, lack of urgency or interest in troubleshooting the problem properly. Maybe this is just my perception and other customers are actively involved in troubleshooting, but at this point I'm guessing we won't see any proper resolution to this.
Message 402 of 620 (2,452 Views)
Highlighted
Scholar

Re: Galaxy S2 shutting off in idle mode

[ Edited ]

You are NOT alone. We are legion. The corporate silence is deafening. If you happen to be free on the launch date of the S4, consider stopping by the store to let perspective buyers know how well you've been "handled" by AT&T!

Message 403 of 620 (2,395 Views)

Re: Galaxy S2 shutting off in idle mode

BMG you are correct we are a legion of loyal users of att products, however att has been keeping this issue pretty well hidden. If it was not for this thread here I would have thought it was an issue on just my phone. and after calling tech support last night and an agent decided to call Samsung and ask about this issue i realize this may not get fixed for many more months. and why is that because as of the 14th the galaxy S IV comes out and and the galaxy S II becomes outdated in the eyes of att and Samsung so do you think there going to put a ton of effort in to fixing outdated equipment, nope they'll fix it with a small crew of programmers and probably by September we'll have a fix.

Message 404 of 620 (2,354 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode

I swore I was not posting here again as AT&T has made it very plain that they do not intend to do anything to right this wrong but here again is a prime example of the problem.  I'm at the airport to pick up my son.  My phone that has worked all day is now Sleep Of Death.  Turned it back on, with 56% power, and find out that my son tried text me that his flight is delayed in Denver.  Oh thank you so much AT&T for the wonderful service.

 

As one more indicator of how little THEY care I have yet to receive any call back on the phone message I left Friday to  the corporate number they left me on a message.  It is so frustrating that no one cares.  The Galaxy S 2 is the perfect size for a smart phone.  The S 3 and the S 4 are to big to carry in your pocket.  A S 2 with Jelly Bean would be close to the perfect phone.

 

How about that fix that was talked about a month ago????

Message 405 of 620 (2,351 Views)
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