07-06-2012 12:21 PM
Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.
I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that.
If anyone has any suggestions, that would be greatly appreciated.
I have a Samsung Galaxy S2 i777.
Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either.
Solved! Go to Solution.
03-01-2013 12:16 PM
They are way to smart to let that happen. That number is long gone, censored from your post. Funny that somebody from AT&T can see that but not these 400 complaints about a serious problem and a complete and total lack of customer service.
03-01-2013 3:24 PM
Had to advise my mom to get an iPhone today because I just can't trust Samsung on AT&T anymore. As much as I hate Apple, I can't expect my mom to be able to know how to respond to these issues that we've seen with the GS2. Sure, my friends with the GS3 have had success so far, but we now know that if something happens with an Android update 6 months from now, AT&T will just tell us to do a factory reset and blame Samsung. I hope Samsung realizes that this is costing them business.
03-01-2013 5:56 PM
I've had the same problem since the first ICS update. I went around and around with a customer service person on chat. Never heard of this issue she said, even though there are thousands of posts on the internet about it. She finally advised that I could try reloading the operating system from Kies or she would connect me to warranty support. I loved the phone so I opted for the former. The freezing seemed to be eliminated for a few days, but returned after a while. It was infrequent enough to put up with until the 4.04 update, now it averages at least once a day. I can no longer depend on my once beloved phone for anything.
A Google search shows that the problem occurs with all carriers, not just AT&T. My contract ends in May. If the issue is not resolved by then, I will switch carriers and brand of phone.
03-01-2013 7:53 PM
03-03-2013 8:02 AM
Hey look there. Went to bed at 100% at 0030hrs woke up at 0530hrs this morning with a completely dead S II. 0% Nice. Found out I missed two calls from my boss. Great job AT&T. Thanks for the stellar customer service.
03-03-2013 6:14 PM
Strangely, now I'm at 53 hours. It's been averaging SOD 2-4 times a day for months, but this weekend has been ok. The strange part is everytime I wake it up, it briefly searches for GPS lock. Of course, it lasted for four days once, so I'm not hopeful in any way. Just wish they would roll out the old software. Seems ridiculous that they have a working system, but are unable to do what a few amateurs can do and roll it back.
03-04-2013 4:17 AM
I have been dealing with the run-around with AT&T on the SOD issue now for 8 weeks. I finally filed a complaint with the Better Business Bureau and recommend everyone do the same. Funny and ironic that the last couple days when an AT&T agent tried to call me, my phone was dead because of SOD. I am leaving AT&T and trying to get out of my contract if they refuse to help me.
I wondered why many people did not have this problem with their S2's. I looked at an S2 my daughter in law had and her phone is still running Gingerbread. No wonder she and many others are not seeing the SOD.
I told AT&T they can give me an Iphone for free and not force an extension to my service or added service charges. Yeah, right.
03-04-2013 8:52 AM - last edited on 03-04-2013 8:53 AM by jamileh
The worst part of this fiasco is the feeling of complete helplessness. We are paying for a service that up until this 4.0.4 occurred I was completely satisfied with and had been for years. Now I have two phones that for almost three months now are completely undependable and I have absolutely no recourse. AT&T is worse than useless and less than helpful. They show no remorse nor do they give any indication that they are even working on a solution that, lets face it, if they were serious about a fix they would have done so already.
All any of us are looking for is a fix so that we can receive the services we are paying for. I would have to agree with a previous poster in that I have to believe that AT&T is in breach of contract.
FIX OUR PHONES!
<CM Edit - Discussions about legal issues are not permitted>
03-04-2013 9:07 AM - edited 03-04-2013 9:54 AM
No disrespect intended to you personally. I know you are just doing your job. It is a shame that as a company AT&T has time to immediately read, edit and censor our posts but will not do what is necessary to address our complaints. We are extremely frustrated and are simply demanding to receive the services we are paying for. We are not just whining because we have not received Jelly Bean yet like some other posters we just want our high end top of the line phones to work.
Again I understand you are in a no win situation but the fact that deleting, editing and censoring postings literally immediately is aggravating and insulting to all of us without fixing our problem.
Sorry you have to read all of our complaints but what else are we to do?
03-04-2013 9:19 AM
03-04-2013 10:17 AM
Don't worry, guys. Didn't you read the earlier posts? AT&T is working on a fix. It will be out in [$today + 2 weeks].
03-04-2013 10:58 AM
The following is part of a conversation I have been with Samsung Tech Support on Google+. How useless is this???
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