Contributor
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1 Message
Galaxy S2 shutting off in idle mode
Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.
I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that.
If anyone has any suggestions, that would be greatly appreciated.
I have a Samsung Galaxy S2 i777.
Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either.
Evil_Homer
Scholar
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106 Messages
11 years ago
This is my first smart phone... I like it a lot. But I am leaning heavily to the opinion that my future smart phones will not be bought from carriers. It may cost more up front, but I think I will like it better that I am free of carrier's OS and software decisions.
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TonynMisty
Explorer
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17 Messages
11 years ago
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Linda Jo
Mentor
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43 Messages
11 years ago
It seems that the *fix* they said was coming today must not have been communicated to the AT&T CSR's because they're still offering replacement phones. First TonynMisty was told there would be a fix on the 15th, then in the next phone call, TonynMisty is being offered a replacement phone. Are we being placated by some reps?
Is anyone having any different experience with their replacment phones? Are they being sent with 4.0.4?
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ritesh78
Contributor
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2 Messages
11 years ago
+1
Its been almost 2 months and it doesn't seem to be moving forward.
Its amazing to see so utter disregard for customer pain and issues. What is AT&T (or for that matter any company) worth without its customers. Not sure what it would take for AT&T to sit up and take notice of this obviously widespread issue.
My phone just shuts down arbitrarily and I do not even know about it. Now that I know this happens, I have started checking my phone often just to make sure its on. Its turning me paranoid day by day and I think I have just about have had it. I am quitting AT&T forever and I will make sure that I do my bit to spread the word and take as many with me as possible.
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terrylmorris
Explorer
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12 Messages
11 years ago
It has been almost two weeks since I re flashed back to 4.0.3 and the phone has worked flawlessly!!!!! Life is good!!!
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Tidegurl
Explorer
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20 Messages
11 years ago
I got my call back from Att CSR, when he first called quess what!! phone was asleep..he called me back 30 mins later and thats when I started my rant..he tried to find me a tech center near me, there was none. So then we started talking replacement, phone out of warranty..then talked early upgrade..got that approved...so we talked galaxy 3, for 199..heck no...I'll ride the contract out with this worthless phone ...and move my almost 200 bucks a month to another carrier..so then the s3 came down to 199 with a 99 rebate,,no that dont work for me..I still have to pay 199 out of pocket..I ask how much to buy my 3 phones out of contract...he then got me approved for S3 FREE...free overnite shipping, and no activation fee..So I quess you can say Att made me happy. He did say a fix is in the works...I hope you all get this resolved soon.
Good luck to you all!
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Maavalous
Mentor
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40 Messages
11 years ago
Hmmm... for some odd reason, my post from a few days ago disappeared???
Anyway... update to current status. Still having random SOD with no predictability that I've detected. This points CLEARLY to a flaw in the OS or the OS in combination with something else being loaded by Samsung/ATT/??.
But, just to make myself feel better, I keep trying turning things off or disabling. So, here is my status as of Friday 2/15/13.
Only turn on when using:
GPS
WiFi
Never turn on:
Sync
All Power Saving Options
Disabled Apps:
ATT Code Scanner
ATT Family Map
ATT Hot Spots
ATT Navigator
ATT Smart WiFi
Buddies Now
Clock (the odd extra one)
Dual Clock
Exchange Services
FaceBook
Media Hub
Movies
myATT
Social Hub
Social Hub (another piece?)
Synchronize
I noticed a couple of Samsung Kies apps installed and running. I stopped them, but could not disable them. Kies is a programming MESS. It is notorious for messing up your PC so wonder if it affects the phone badly too? I install it only to take a backup before getting a new phone then unistall it on my PC. Best way to use it.
Let's see if I can make it a day now :O(
Hope this post survives...
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Maavalous
Mentor
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40 Messages
11 years ago
Terrylmorris posted a few back that he rolled his phone back to 4.0.3 and has had no problems for TWO WEEKS! WOW!!
Can you post directions or directions to directions for doing that? Sorry if they are buried somewhere back in the HUNDREDS of posts about this. If so, please point me to them.
Thanks
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jrpros
Mentor
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34 Messages
11 years ago
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terrylmorris
Explorer
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12 Messages
11 years ago
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